Tuttle-Click Chrysler Dodge Jeep Ram
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Customer Reviews of Tuttle-Click Chrysler Dodge Jeep Ram
Review type:
Great experience!
by MCraig on 10/15/2024
Found the Jeep I wanted, easy lease options, very nice sales staff. (Thank you William!)
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The following reviews are more than two years old. They are not included in the overall rating.
93 reviews
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Great experience
by marclebo on 10/22/2021Great experience with Rob Trachtman. We have bought numerous cars from Rob and will continue to do soFantastic Purchase Experience
by Daniel Benitez on 09/27/2021We bought a Jeep Wrangler through Tuttle-Click and we were given great service by Massoud Ghazizadeh and his team of professionals. We were given the information we requested and felt they were very transparent with all our dealings. We… will definitely recommend Tuttle-Click Jeep to anybody interested in the Jeep brand.Great Experience!
by Jacqueline on 09/17/2021I previously leased a Jeep from Tuttleclick and absolutely loved my car, no issues. So when it came time to choose a new car, it was an easy decision to lease a Jeep again. I’ve worked with Massoud on both lease agreements and he has been… an absolute pleasure to work with - always putting the customer first and doing what’s best for them. Thank you Massoud and Tuttleclick!Efficient sales
by Best experience on 09/09/2021Our salesman was on top of it. Our experience was quick and pleasant. Would recommend this dealship!Most professional and knowledgeable Team @Tuttle Click
by Rick Santana on 07/13/2021Had another great experience with Tuttle Click! Ask for GARRETT ...he is great and will treat you amazing and no pressure or sales pitch...just helps you with what you want and gets the best deal done for you!!!Order a new van
by Russell Kearns on 06/11/2021Ordered a new van through Hugh. The van came in earlier than expected and had an overall nice experience, very helpful very happy.Order it. See it. Pay for it. Drive it away.
by Satisfied Customer on 04/20/2021It was easy. A phone call to establish a sales rep. Build a car online. Order it. Take ownership. The only part that is still frustrating is that it still takes a number of hours at the store. It could be MUCH easier than that considering… today's electronics.Horrible
by S on 12/17/2020I would never buy or lease a car form Jeep in Irvine. I was mislead about the price, felt overly pressured to get a services package. My jeep is a complete lemon. I had the car for over a month and I have drive it for about 2 weeks.… the other 2 weeks have been at the dealership for repair . No one returns my text or call about updates. Im actually in the dark on what is going on. I regret doing business with this dealership. Buyer be ware I am beyond upset and feel cheated! I would like my deposit back and return the car with no penalty.Incredible service
by Matt S on 05/28/2020I had another exceptional experience at Tuttle Click. They make the car-buying experience transparent and enjoyable. They offer competitive pricing and unbeatable expertise. The customer service is top notch and they treat their customers… like family. I have been coming back for over 10 years now, and I have no intention of going anywhere else. 10/10.Buying Dodge Challenger
by Jim Kruse on 03/13/2020I really appreciated how quickly and easily the transaction went. The sales rep took extra time to show me the way the console worked and have been extremely happy with my Challenger.Excellent guidance, friendly assistance, happy result
by JoeCarGuy on 04/01/2017I'm a picky buyer. I do my research before going to the dealer. But my salesperson is great at finalizing my decisions about model, color, packages, and options. He is patient and thorough, explains everything I ask about, and I end up… buying what makes me happy. I get a great price and a great buying experience. Great service, too. That's why I am a 17 year customer, and I'll be back again.Grease on my white seats, door, console and only installed 1 wiper blade
by dlast0123 on 06/10/2016This is the second time I have been to this dealer for service. I purchased a new 200, bought the service contract and life time warranty. My battery went out at 13 months, I was told by Chrysler Roadside it wasn't the battery but a chip… they put it to have it go out as a scam to make money. He gave me the reading on the battery which showed it was good. They wanted to insist it was bad, my boss happened to have a tester ran over and they said they had already changed it, turned out the battery was fine, they ended up not charging me for the new one they put in and figured we wouldn't check the existing one. When I picked up my car the drivers seat and door had grease on them, they are white so it is a big deal and the car is in new condition. The service manager, Don asked me to give them a chance to earn my trust. I took my car in yesterday for a scheduled oil change, I had the advisor look at the seat verify they were clean and he promised me that they would be covered, my car would be washed and I also ordered new wipers. The drivers seat was filthy with oil, my door, the center console all of which are a cream color, I was upset and when they tried to clean it, it became worse, I asked the advisor if they had washed it he said yes and checked the fluid levels, and put my new wipers on. The levels were not checked, I made sure not to add wiper fluid and sure enough they didn't do it, I have oily hand prints on my car on both front fenders, oil spilled on my engine, they only installed the driver side wiper blade. I guess someone else needed the other side or they were on a budget. I paid for both and for them to be installed. After insulting me and suggesting the seats were dirty in a high traffic area, and perhaps it wasn't from them, when they knew they checked it when I came in and were trying to cover themselves. The service manager offered to take my car back again to try and clean the seats, I declined as I do not want them in my car, he said they wanted to make it right, but only on their terms. I work 5 minutes away and said they could send their detailer over today to take care of my seats, it was after I left that I discovered everything else. Don offered again knowing I want nothing to do with them, they sell you service contract and then give such horrible service so you don't want them to touch your car and they make more money off you. I left a message for the general manager and only got a response from someone else after posting a comment on their facebook page.Do not go to this dealer
by Carguy1980 on 01/30/2016This dealer handled our buy back of a 2014 Jeep Grand Cherokee and while that process was smooth thanks to the fleet department, the purchase of our new 2015 Grand Cherokee was not. The dealer advertised our special order vehicle for sale… at much lower than my Chrysler special employee pricing I am entitled too. So I contacted the dealer and asked why and that we would now purchase the vehicle at this price. All seemed well and on December 9, 2015 I went in and confirmed the details of the pricing and financing. All was going great, right price, financing and all. On Saturday December 10, 2015 when my wife and I arrived to sign over our buy back and pick up the new car it all fell apart. The sales manager would not discuss the details of the new vehicle but rather pushed that my buy back be signed over first. After being pushed aside and told to transfer my stuff from the old to the new, we finally signed over the buy back. This was 2 hours after arriving for something I was told the night before would take 1 hour. This is when it really got bad. Once we had no more vehicle, we were told that the deal we discussed the day before was out the door and that the dealer had advertised the car incorrectly. The ad was there the morning we drove to the dealer but was removed by the time we started talking numbers. Then another hit, the financing charges had gone up to 5% for a person with 800+ credit (no lie). So now the price and financing are higher than what was discussed. At this point we wanted to leave, but couldn't because our car now belonged to the dealer. No one could come pick us up and the dealer would not provide transport. To further aggravate things, when we asked the sales manager if he could find a different bank, the response was, "you go find a bank on your own and comeback." Being stuck in this situation now, we tried to get a bank but had no luck on a Saturday morning. Now 4 hours later and filled with the most frustration I have had since being in combat, and my wife much the same, we had to agree and buy the car at a price higher than advertised, and discussed the week prior to our arrival. We traveled over an hour to this dealer for this to happen to us. Be warned, this is not a trust worthy dealer. We called the general manager and left messages for a month before finally making contact with him, and to this day (two weeks after a promised call back) we still have no call back. One more thing, the new vehicle also came the a due bill, or promise to apply something to my car. In this case it was the roof rails from my old car to my new car, two months later and they still have not done this, and now Chrysler has possession of the old vehicle and I will never have my promised roof rails. I will stop here on this review, but just know that the service department also lied and failed to perform repairs on my vehicle the week after we bought it. DO not buy a car from here or use the service department here.Service survey
by njstrebig on 10/03/2015updated 11/06/2015Our service advisor C.J. provided us with excellent service. C.J. was helpful, and provided us with updates regarding our vehicle throughout the day. C.J. was friendly and reliable, and was a pleasure to interact with. We hope to see him… again at our next service!Thank you for leaving us this great review. We are very happy to hear that CJ has been so helpful, friendly, and reliable during your recent visit with us. We look forward to seeing you back again in the future! Take care. Regards, Shirley | shirley@tuttleclick.com
Mr. Scalero - Excellent Service Rep.
by txbedmunds on 10/10/2015updated 11/06/2015Tony Scalero was very professional from start to finish. He was also very friendly and pleasant to work with. I will schedule my next appointment with him. As for your dealership: your facility is clean and outstanding! No need for… improvements so far.We appreciate you stopping by to share your fantastic experience! Please let us know if you need anything else down the road. Take care. Sincerely, Shirley | shirley@tuttleclick.com
jannys review
by Janny35 on 09/19/2015updated 11/03/2015Everyone was helpful , nice and expedited the buying process so it was really pretty quick. I enjoyed it , thanks !Thanks for the kind words, Janny! It means a lot to hear from happy customers such as yourself. Have a great day. Sincerely, Shirley | shirley@tuttleclick.com
Tuttle click review of my service
by 2013coachman on 08/27/2015updated 10/24/2015James Moore was my representative and made sure he communicated to me clearly with concise information. He was very knowledgeable and friendly. He made me feel that my concern was important and warranted his attention.We love hearing from satisfied customers! Thanks for stopping by and sharing this wonderful experience. James will be thrilled to know he has another happy customer. If you need anything else down the road, please don't hesitate to call. Sincerely, Shirley | shirley@tuttleclick.com
Jeep Cherokee Sport - 2015
by AdrianRoss on 09/20/2015Flavio did a great job matching me with the perfect Jeep to purchase. I got the Cherokee Sport and I could not be happier. He assisted me in connecting the Bluetooth feature with my phone and I love it.Adrian, we appreciate you taking time to leave us a great review! We are pleased to hear Falvio did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Shirley | shirley@tuttleclick.com
15,000 mile maintenace
by nsstavros on 09/14/2015I was not lied to and the service was completed within the time frame the service advisor quoted me upon handing over my keys to him.Thanks for sharing your experience with our service department. We aim to take care of every customer by delivering prompt and efficient service. We appreciate this feedback and look forward to seeing you again. Sincerely, Shirley | shirley@tuttleclick.com
My car still makes the same noise that it used to make.
by aabdullah on 09/08/2015I liked the cooperation of the staff in finding out what my car needed. Also, the friendly environment. Thus, the problem with my car was never fixed but they did try their best to find out the reasons.Thank you for this 5-star review! Our team is trained to provide top-notch service to our customers and I'm proud to see this was the case for you. Please find us on Facebook and Twitter to find exclusive specials and news. Take care. Sincerely, Shirley | shirley@tuttleclick.com
Great Service
by Amber_Lusk on 08/31/2015James Moore helped me while my car was being worked on, he kept me up to date with everything that was happening and got me in & out quickly. I used to own a BMW and never had this kind of service with them, very impressed!Amber, on behalf of everyone at our dealership I would like to personally thank you for sharing this fantastic feedback. James is an all-star member of our staff and I will be sure to pass along your kind words. Have a good day! Sincerely, Shirley | shirley@tuttleclick.com
About our dealership
Hello, Thank you so much for sharing your recent 5 star sales experience with us here at Tuttle-Click CJDR. We are thrilled to read your review and we would like to congratulate you on your new car! Thank you for making Tuttle-Click CJDR your dealership of choice. We sincerely look forward to seeing you in our store anytime in the future for all things CJDR. Sincerely, Shirley | shirley@tuttleclick.com
by capistranoford on 10/17/2017