Kia of Irvine
Customer Reviews of Kia of Irvine
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by Behnam K on 07/05/2025On July 4th, I went to this dealership to finance a 2025 Sorento Hybrid LX with stock number 25v9112. I first spoke with a salesman named Farzan who was very respectful. After I filled out the forms and they handed them over to the sales… manager and finance manager, each time they came back with an amount that did not include any of the discounts listed on the dealer's website. After I complained again, he went to the finance manager and they came and I explained to them that your website shows that the dealer is offering $1,533 and if I buy on finance, I will receive an additional $2,500 discount from the MSRP. Initially, the installments were around $700 without considering the discounts. After I complained and considering the discounts, the installments became around $900 per month. The finance manager said, "No, we will either give you these and increase the interest or we will only give you a $1,000 discount." The interest rate is 4.99 and I told them so you are cheating that you don't even accept what is on your website. In my opinion these people are just scamming people and I would really like to meet with the general manager or owner dealer to find out what is going on at their dealership.Easy process and no sales tatics
by Nicholas R on 05/24/2025The process of buying a car at Kia of Irvine was great. Michael was super helpful and worked with us to see anything we wanted without pressure. He helped us throughout the weekend and was friendly and knowledgeable. With his help and… Aydin from financing they made purchasing the car a breeze and worked to get us the best deal possible.Nicholas, we're delighted to hear that Michael and Aydin made your car-buying experience smooth at Kia of Irvine. Thank you for sharing such positive feedback! Enjoy your new ride!
Great experience & no pressure
by Nick R on 05/18/2025Our experience with buying a car with Michael at Kia of Irvine was surprisingly easy and no pressure. Michael worked with us over both days of a weekend, gave us honest advice, and was knowledgeable and able to answer our questions. Then… when we started working with Aydin for the financing both of them worked with us to make sure we were in our budget.Nick, we're delighted to hear that Michael and Aydin made your car-buying experience smooth and pressure-free at Kia of Irvine. Thank you for sharing this positive feedback! Enjoy your new ride!
5 stars
by Jack Tri Nguyen on 04/30/2025Just purchased a Kia Sportage SX from Kia of Irvine and had a great experience. Mahmoud was my salesman professional, responsive, and no-pressure. He made the whole process straightforward and handled everything with transparency. The team… worked efficiently, respected my time, and delivered on exactly what was promised. If you’re looking for a dealership that keeps things honest and hassle-free, Kia of Irvine is worth checking out. Ask for Mahmoud!!Jack, we're delighted to hear that Mahmoud and the team at Kia of Irvine provided you with a straightforward and easygoing experience. Thank you for sharing your positive feedback! Enjoy your new Kia Sportage, we wish you safe travels ahead!
Great sales experience
by Ivan on 04/18/2025Came for a test drive and left with a new car the same day. James was very nice and helpful and we were able to strike a good deal. James was very knowledgeable despite the fact it was his 4th day on a job, we worked with finance team to… find the leasing option that worked out best for us. Would totally do it again.Ivan, we're delighted to hear that James and our team at Kia of Irvine made your car-buying experience smooth and enjoyable. Thank you for choosing us, and we hope you're loving your new ride!
Great experience and honest salesman!
by David Liehn on 03/05/2025I had a great experience at KIA Irvine. Ricky P was my salesman. Although he had just started at KIA, he was very knowledgeable of the auto industry and the car buying/leasing process. Whenever I had a question, he was able to answer it and… he really worked with me on my lease payments. I felt like a valued customer and he definitely took the time to earn my business. For a car salesman, he seemed like a very reliable and trustworthy guy.David, we're delighted to hear that Ricky made your experience at Kia of Irvine a positive one. It's great to know he provided knowledgeable and trustworthy service during your lease process. Thanks for choosing us!
Ignore or Not Ignore the Customer
by KG1212 on 02/27/2025I caution against any single lady or mother wanting to purchase a car or get work done at this dealership. I wanted to buy an EV9 that they had in stock. I made an appointment to test drive it and went in and was told you can’t test drive… an EV9 as the sales guy walked right by me. I asked about the VIN I was interested in purchasing and was told that no sales members were available. Keep in mind there were 6 sales guys sitting around and 1 customer in the store shopping. I went back to try to just look at the vehicle again a week later, with my two teenagers in tow, no sales guy came to help. Again, I had the vin of the vehicle on the lot and was unable to get anyone’s attention as the sales guys all turned their backs. The next day I walked in with my boyfriend and told him he can do all the talking, I’ll just stand back. A salesman came up to us within 30 seconds. We didn’t have an appointment, but that didn’t matter. My boyfriend asked to test drive an EV9 and the salesman left momentarily and came back with the keys, handed them to my boyfriend and asked us to return in 10 minutes. Once we returned he proceeded to stick around and answer any questions we had. Please see note above where I was told they don’t let people test drive EV9s. I ended up taking my business to Car Pros in Huntington Beach where I was able to get great service and an even better deal on a new EV9.It's disheartening to hear about your experience at our dealership. We strive for inclusivity and attentive service, so it's concerning that this wasn't reflected during your visits. Your feedback is invaluable in helping us improve, and we'd appreciate the opportunity to discuss it further with you if you're open to it. Please feel free to reach out anytime. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
Perfect experience
by Trevor J on 02/06/2025This KIA dealership provided overall an amazing experience. Starting from when I first called them and was connected with their sales lead Mo about a car I saw online, everything that was advertised or otherwise verbally communicated to me… was upheld at the final agreement table. So much transparency with this team, Mo sincerely cared about the outcome. I cannot say the same for another KIA dealership that I tried going to originally, so having had that experience first I can truly say that KIA of Irvine made a difference. I would highly recommend.Trevor, we're delighted to hear that Mo and the team at Kia of Irvine provided such a transparent and positive experience for you. Thank you for recommending us!
I had the best car leasing experience with Payam at Kia of Irvine! He made
by Aden on 01/21/2025updated 01/28/2025I had the best car leasing experience with Payam at Kia of Irvine! He made the entire process incredibly smooth, quick, and stress-free. Payam was super helpful, knowledgeable, and genuinely cared about finding the right car for me. He… explained every step clearly, answered all my questions with patience, and went above and beyond to make sure I was comfortable with my decision. I’ve never had such an easy and enjoyable car leasing experience. I highly recommend Payam to anyone looking for a seamless and professional experience!Aden, we're delighted to hear that Payam provided you with such a smooth and stress-free leasing experience at Kia of Irvine! It's fantastic to know he went above and beyond in helping you find the right car. Thank you for recommending him, we appreciate your feedback!
Excellent Customer Service
by Lynne on 01/15/2025Kia of Irvine is a family-owned business and it shows. When I arrived, I found out the Telluride I saw on their site was no longer available. No problem,..they searched and found another identical model with everything I wanted, a couple… of hours away. While their team was contacting the other dealer to see if they could make an exchange, my sale rep Mike, showed me model I wanted, with just a different exterior color. We went for a test drive, he reviewed all the great features and took his time to ensure I understood how things worked. There are so many conveniences that it's still going to take me time on my own just to learn everything, but Mike offered his assistance should I run into any roadblocks. The next day, the car I wanted was delivered and again, Mike and I went over the everything before I headed out. Their finance team was efficient and allowed the entire process to be quick and easy. I don't buy a new vehicle often, but their team made the buying process enjoyable. The sales manager came over to introduce himself during my initial visit, which was a nice touch and Mike followed up with me the next day to see if I had any questions.Lynne, we're delighted to hear that Mike and the Kia of Irvine team made your car-buying experience enjoyable! It's great to know they went above and beyond to find you the perfect Telluride. Thanks for choosing us, and enjoy all those amazing features in your new ride! We hope to see you again!
Dorian and crew were great!
by Alix on 01/07/2025updated 01/13/2025I was looking at the Kia Sportage PHEV. The Irvine dealer had the best selection of cars in the configurations I was considering. They had a less prescriptive test drive. Dorian, my sales rep, was new but quickly found a person to help… with any questions he could not answer himself. He took all my questions seriously and I appreciated his enthusiasm and friendliness. The person who reviews the car features and functions (long hair, name starts with a A) was wonderful and entertaining. Too bad I was fairly tired after being there all afternoon. A positive experience overall.Alix, we're delighted to hear that Dorian and the team at Kia of Irvine provided you with a positive experience while exploring the Sportage PHEV. It's great to know our selection met your needs and that everyone was helpful throughout your visit. Thanks for choosing us!
Michael Provided an Excellent Leasing Experience
by Richard on 12/12/2024I was contacted by Michael concerning my 2023 Kia K5 sedan lease and he was able to quickly prepare a new lease for a 2025 Kia K5 sedan with an identical monthly payment plan and no out-of-pocket costs. Michael was very courteous,… attentive, and professional, and the entire leasing experience was very positive and efficient. I highly recommend Michael as a salesperson at Kia of Irvine. I must note that this is my second leasing experience at this location and both experiences have been very pleasant.Richard, we're delighted to hear that Michael provided you with such a seamless leasing experience at Kia of Irvine. It's fantastic to know your second lease was just as pleasant as the first! Thank you for recommending us and being part of our community. Safe travels until we see you next time!
Sales Prevention Department
by Katie on 07/21/2024I’m not trying to be dramatic but this was the worst sales experience of my life. My husband and I are looking to lease 2 new cars and we were deciding between 3 vehicles: sportage, sportage plug in and sorrento. “Top salesman” William… reprimanded us that we didn’t have an appointment and could only test drive 2 cars. Somehow it made more sense to him to put my husband with a separate salesman, Ronin, to drive the same car. Ronin would only allow my husband to test drive 1 car per “non appointment policy”. What?? William wouldn’t explain the differences on the trims, left me in the sweltering parking lot to print out the specs, then told me to read the difference. Sent us to the inventory lot and told us to take a picture of the vin of what we wanted to drive and he’d get the keys. You know, on the cars that we didn’t know the difference between. I complained to another sales rep at the entrance about my experience after I was once again abandoned by William, and they literally walked away from me, then pointed at me and made derogatory comments. How is this place in business? As if buying a kia is such a privilege that you can only drive 1 car without an appointment? Come on. I have heard terrible things about the service department at this dealer so I blame myself for thinking the sales department would be any different. You only get a staff this terrible if the leadership is bad. Avoid. Avoid. Avoid.Katie, my name is Dennis Weaver and I am the General Manager here at KIA of Irvine. I want to start off by apologizing for the experience you had at our dealership over the weekend. I want to be the first to say that we do not have a policy that limits the number of vehicles you can test drive. In fact, our policy is the opposite. We encourage our guests to test drive each vehicle they are considering to ensure they ultimately purchase/lease the perfect vehicle for them. If there is anything I can do to assist in your vehicle search, please reach out to me directly at (626) 949-1716. As I stated previously, I apologize for the experience you had at our store. Dennis Weaver General Manager
When 2 separate sales representatives, independent of each other, both limit the number of vehicles you’re allowed to test drive, then it is in fact your policy.
Run!
by Unhappy Customer on 05/12/2024Don’t do it! They stuck a credit sheet in front of us before we even discussed the price of the car. When we questioned it, the guy said it was to get to know us. We finally confirmed the price and when he came pack with the price sheet… they had added 3K+ in accessories. Don’t bother! We went straight across to Toyota and bought a used Kia no haggle. So nice!We're sorry to read about your experience. It's important for us that our customers feel comfortable and informed throughout the entire process, so it's disappointing to learn we didn't meet those expectations this time around. We'd appreciate a chance to discuss this further with you if you're willing - please reach out at your earliest convenience. Thank you, Danielle Ortega - Manager - dortega@kiaofirvine.com
Do not buy a car here
by Todd D on 12/11/2023Awful experience and complete waste of 3 hours today. I walked into the dealership interested in a Telluride. The dealership had a published price that I immediately showed to the sales person upon arriving. I asked him “is this accurate?… If so, I’m interested”. He assured me it was and proceeded to offer a test drive. The test drive went great and we told the sales person we were ready to move forward. After 90 minutes of filling out forms and waiting for the finance person to come over, he finally sits down to go over paperwork. Imagine our surprise when the final price was $8k more than the advertised price (which was confirmed by the sales person as accurate before we started this lengthy process). The finance person we dealt with extremely rude and said “take it or leave it”. So we left. I’ll never go back. Stay away from this place. Awful, awful customer experienceTodd, I'm really sorry to read about your experience. This is not the kind of service we aim to provide and it's disappointing that you were given incorrect information regarding pricing. We'd like an opportunity to make things right and address any misunderstandings - please reach out when you can so we can discuss this further. Thank you, Danielle Ortega - Manager - dortega@kiaofirvine.com
**update** Customer service and Mike in Sales reached out directly and addressed all my concerns and issues. I am very grateful for the speedy response and they have been very helpful. Mike has single handily helped repair my outlook on this dealership. I’ll be back for sure.
Run .. run .. run , please run
by Mike A on 08/01/2023My experience with Kia of Irvine was disappointing due to certain aspects of their customer service and transparency, from Sales Managers to the smallest employees. I felt that my time was undervalued, and there seemed to be a lack of… respect for customers. If you're considering purchasing from Kia Irvine, I would recommend exercising caution. While they may offer an initial $4000 discount, it's essential to be aware that they might later include additional services costing $3000, which may not provide commensurate value. I kindly suggest refraining from providing them with your credit information until you have agreed upon all financial terms. In my case, they ran my credit before finalizing the price and financial arrangements, which put me in a challenging situation. Although some managers may respond to comments in a friendly manner, it's important to approach with careful consideration. Prior to my attempted purchase, I had read various comments, but unfortunately, one of the managers I interacted with displayed rudeness and disrespect, which didn't align with the online interactions. It appears that they may be friendly only when they believe there is a financial advantage. Otherwise, the level of respect may be inconsistent. In light of my experience, my advice to others is to thoroughly evaluate their options before deciding to buy a Kia. If Kia is your preferred choice, I suggest seeking out a dealership with high reviews from genuine customers who have shared their experiences. To Kia, I respectfully recommend implementing monitoring and evaluation processes for your dealerships. Some locations, like Kia of Irvine, might inadvertently lead to losing valuable customers. As for me, I have decided not to purchase a Kia in the future based on my experience.Mike, I'm sorry to hear about your experience. We strive for transparency and respect in all our interactions with customers, so it's concerning that you felt otherwise. Your feedback is valuable as we continuously work on improving our service quality. If you're open to discussing this further or if there are any other concerns you'd like addressed, please don't hesitate to reach out directly at your convenience - Thank you, Danielle Ortega - Manager - dortega@kiaofirvine.com
Shady & Unethical
by Jo on 02/13/2023This is dealership is no better than the unethical ones you would find near LAX. I emailed and spoke with Anthony the internet service manager about a certified preowned Kia Soul I saw on their site. I wanted the car. Spoke to Anthony, I… filled out the credit app and was approved (he ran my credit which was 811 FICO), I have my own financing at a better rate than what the dealership can offer. He asked for a $500 deposit to hold the car and take it off the market, as the vehicle would not be ready until the following day because it needed shock/strut service. I gave him the deposit. That evening, I received an email saying, "As it turns out the Soul was sold to another customer and we refunded your deposit of $500." WTF?! That is the entire point of a deposit was to ensure this didn't happen! No explanation, apology, or restitution. So now I don't have the car BUT since they needlessly ran my credit, my score has gone down 10 points for no reason, so I'm the one who suffers to get another car. This is unacceptable and would expect more from any legitimate dealership.Worst dealership
by Park60 on 02/28/2022WARNING WHEN YOU MEET A MAN NAMED SAMMY. AVOID HIM AT ALL COSTS. Check Yelp reviews for this guy and how this place treats their customers. Btw you have any urgent questions on a 30k+ car you purchased from here? If it’s not “ someone dying… “ it’s not considered urgent. And you have any questions ? Don’t expect them to get answered. Once you sign; you’re dead to them. Don’t ever purchase a car from this dealershipstay away from this dealership You will get ripped off
by Benachir on 01/16/2022very bad experience the person that was helping me out his name Rabi Chehade I saw the price for the vehicle that I wanted online it was a good deal but when I got to the dealership They run my credit everything came up good And then when… I saw the paperwork they were adding some maintenance plan I always take my cars for oil change at the dealership that I'm comfortable With & protection plan That's just waste money That's why I have full cover insurance and anything happen the car is fully covered But when I refuse I will not be buying any protection plan he Say we are Not gonna be selling you the car I was like OK I will pay the car cash he say if you're not gonna buy the protection plan we cannot make any money Always confused because at this point I was willing to pay cash I left the dealership Mad When I got to the house I called the dealership try to speak to a supervisor or a manager but when I told the front desk about the issue she transferred me directly to him And he said I am the manager how can I help you ask a transfer me to supervisor , It was waste of my time , Go to another dealership Save yourself time and headache now this days they have everything online you can buy car online like carvana or driveway Or anything else the side of this dealership you will be getting ripped off .Thank you Kia of Irvine!!
by Lina Hanna on 12/02/2020Kia of Irvine is amazing! I recommend going to this dealership for anyone that is car shopping. Rabi was wonderful! He made sure I got the best pricing and the perfect car to fit all my needs. He was very informative, and efficient to work… with. I be appreciated all his help from beginning to end. Sebastian hooked it up with a great warranty package which made me feel like I was actually being taken care of. THANK YOU FOR THAT! Sunny was another BIG help with making sure I got the best rate and was matched with the right finance company. And Rosie was another angel that walked me through signing the documentation needed. Thank you everyone from this dealership! You guys are all amazing! God bless!"Gone to far"
by FUKIAOI on 01/30/2019On 11/25/18 I purchased a vehicle from Kiev Irvine and that was the worst mistake I ever made. First of all the people in finance are conducting illegal contracts with their "payment packing" methods (adding on products to your contract… without disclosing them to you) . What they are doing is illegaland I don't understand how they've got away with it for this long.on the maintenance contract the service contract and the theft deterrent those three items is where they scam you. they even went as far as to forge my signature on the maintenance and service contracts, they then added them to my loan without my knowledge ,submitted the contracts for payment from my loan company and they we're paid $4000.00 from my loan company. They totally committed fraud. for the next two weeks or so they wouldn't take my phone calls or return my voicemails. Find me with the forged contracts in my hand I was able have the contracts voided. The theft deterrent for stay charged me $1,495 scanned the same wayadding the amount to the loan without disclosing it. But they won't give me my money back on that. By far the best thing to do is stay away from this dealership, can you people over in sales your hands aren't clean either you might not be directly involved in the illegal scams that are going on over in finance without a doubt you all are perfectly aware of what's going on, and yes Anthony that means you too. The owner of the dealership knows exactly what's going on but he turnes a blind eye for the financial game. "HE KNOWS"â¦. Troy Vandever
Good morning, I’m truly sorry to hear about your experience over the weekend and completely understand your frustration. I’ve taken the time to review both the offer you were presented and the details of the online offer for your reference. The online offer reflects a 72-month term at $615 plus tax, based on a 6.75% interest rate when financing through Kia. To receive the $2,500 incentive, financing must be completed at that rate. I’ve also attached the disclaimer from the listing, which clarifies that tax, title, and license are additional costs, and that the $615 monthly payment assumes those fees are paid by the customer upfront. That said, I want to be thorough in addressing your concerns. I plan to speak directly with both the Sales Manager and Finance Manager as soon as they arrive this morning. I’ll be sure to follow up with you shortly after that conversation. I genuinely appreciate your patience, and I’m committed to doing everything I can to help make this right for you and ensure you are provided the offer online. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
by Kia of Irvine on 07/17/2025