Kia of Irvine
Customer Reviews of Kia of Irvine
Review type:
Easy process and no sales tatics
Professional
by Dave on 07/26/2025Adam was great! Very professional and attentive. All of my questions and concerns were addressed.Thanks, Dave, for the shoutout to Adam from our Kia of Irvine Team! We're happy to know your experience was a positive one.
Awesome service
by Shandy on 07/11/2025Make an appointment, show up on time and the service team will take care of you. Andrew helped me with regular scheduled service yesterday. I typically wait in the service lobby that is well equipped with wifi and phone/laptop charging… capabilities. My car was ready when promised and I was informed that I may need to consider new tires at my next service. I appreciate the heads up, it gives me time to budget. The entire service team has always been been professional and an absolute pleasure to work with.Hi Shandy - We're happy to hear your positive review of Andrew and the team! Thank you for choosing Kia of Irvine and for taking the time to share your experience. Safe travels from all of us!
Service with a smile
by Jeff Taylor on 07/12/2025Kia of Irvine did an amazing job at diagnosing the problem with the car and fixing it the first time. They were fast, efficient and upfront with pricing. They went above and beyond, ensuring that all my needs or met and did it in a nice and… pleasant way the technician was knowledgeable and knew exactly how to service my carThis is great to hear, Jeff! Thank you for sharing your positive feedback and support of the team at Kia of Irvine.
Convenient service and precessional care
by Lucious on 07/10/2025It is convenient to make an appointment, and the service reports are detailed, clear and understandable.Lucious, we appreciate your feedback! Thank you for choosing Kia of Irvine and for sharing your experience with our team.
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by Behnam K on 07/05/2025On July 4th, I went to this dealership to finance a 2025 Sorento Hybrid LX with stock number 25v9112. I first spoke with a salesman named Farzan who was very respectful. After I filled out the forms and they handed them over to the sales… manager and finance manager, each time they came back with an amount that did not include any of the discounts listed on the dealer's website. After I complained again, he went to the finance manager and they came and I explained to them that your website shows that the dealer is offering $1,533 and if I buy on finance, I will receive an additional $2,500 discount from the MSRP. Initially, the installments were around $700 without considering the discounts. After I complained and considering the discounts, the installments became around $900 per month. The finance manager said, "No, we will either give you these and increase the interest or we will only give you a $1,000 discount." The interest rate is 4.99 and I told them so you are cheating that you don't even accept what is on your website. In my opinion these people are just scamming people and I would really like to meet with the general manager or owner dealer to find out what is going on at their dealership.Good morning, I’m truly sorry to hear about your experience over the weekend and completely understand your frustration. I’ve taken the time to review both the offer you were presented and the details of the online offer for your reference. The online offer reflects a 72-month term at $615 plus tax, based on a 6.75% interest rate when financing through Kia. To receive the $2,500 incentive, financing must be completed at that rate. I’ve also attached the disclaimer from the listing, which clarifies that tax, title, and license are additional costs, and that the $615 monthly payment assumes those fees are paid by the customer upfront. That said, I want to be thorough in addressing your concerns. I plan to speak directly with both the Sales Manager and Finance Manager as soon as they arrive this morning. I’ll be sure to follow up with you shortly after that conversation. I genuinely appreciate your patience, and I’m committed to doing everything I can to help make this right for you and ensure you are provided the offer online. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
Poor at best
by John Frazier on 07/02/2025I love the car but Service has been constantly underwhelming. Slow communication, Instead of knowing the warranty and Service Plan the car was purchased with, I have to remind to look up. With so much technology in these cars I need a… Service Dept. I can have faith in.John, I apologize for the underwhelming service experience you've had. We strive to provide knowledgeable and efficient support, so it's disappointing to hear about these issues. Please reach out if you'd like us to address any specific concerns or questions you have regarding your warranty and service plan. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
Vehicle inspection
by Anton on 07/01/2025It was the same day appointment and everything was very good. Thanks Ricardo for quick inspectionThanks for the stellar review of Kia of Irvine, Anton! We'll be sure to let Ricardo know of your praises!
Excellent Care for our Niro
by LC on 06/30/2025Daniel, a service manager at Kia Irvine, did a fantastic job of having our car completed in record time! At the end of the service he reviewed what was recommended for next time and estimated verbally prices of the next big service. We… recommend Kia of Irvine and ask for Daniel!Thank you for recommending Kia of Irvine! We're thrilled to hear that Daniel provided such efficient service and helpful advice. We appreciate your support and look forward to assisting with any future needs!
Kia Service with Aloha
by Guch on 07/01/2025Service department tech Bradley Brooks always provides my family another level of customer service. He does it with such attention, care and Aloha that he makes us feel like ohana. Mahalos to Bradley and Kia of Irvine!It's terrific to hear that Bradley and the Kia of Irvine team have made you feel like part of the family with their exceptional service. Thank you for sharing your experience, and mahalo for choosing us!
My experience was great. Danny was very helpful
by SaraG on 06/12/2025Very helpful and Danny explained in detail why i needed the services for my car. I've been coming to this Kia for about 5yrs. Never have I been disappointed with their serviceSara, it's wonderful to hear that Danny and the team at Kia of Irvine have consistently provided you with excellent service over the years. We appreciate your loyalty and look forward to continuing to serve you!
Great Aervice
by Lance on 06/16/2025Very quick and got me out enough time for an early Birthday partyLance, we are glad to hear that we got you back on the road quickly for that party! Thanks for reviewing Kia of Irvine.
Service
by Julie Harlow on 06/09/2025This Kia dealership is very friendly. My service advisor Ricardo was very nice and very helpful. The issues with my Kia were resolved.Julie, we're delighted to hear that Ricardo and the team at Kia of Irvine provided you with friendly and helpful service. Thanks for sharing your experience!
Fast and Friendly Service
by Javier Alatorre on 06/06/2025I had my cylinder lock replaced still under warranty and everything went smoothly. I was able to work at the dealer while I waited for my car to be serviced. I highly recommend Kia of Irvine.Javier, we're delighted to hear that your service experience went smoothly at Kia of Irvine. Thank you for recommending us and trusting our team with your vehicle!
Easy process and no sales tatics
by Nicholas R on 05/24/2025The process of buying a car at Kia of Irvine was great. Michael was super helpful and worked with us to see anything we wanted without pressure. He helped us throughout the weekend and was friendly and knowledgeable. With his help and… Aydin from financing they made purchasing the car a breeze and worked to get us the best deal possible.Nicholas, we're delighted to hear that Michael and Aydin made your car-buying experience smooth at Kia of Irvine. Thank you for sharing such positive feedback! Enjoy your new ride!
Always Perfect
by Reliable KIA on 05/23/2025Fast and reliable service!!!!Thank you for choosing Kia of Irvine, we appreciate your positive feedback!
Great experience & no pressure
by Nick R on 05/18/2025Our experience with buying a car with Michael at Kia of Irvine was surprisingly easy and no pressure. Michael worked with us over both days of a weekend, gave us honest advice, and was knowledgeable and able to answer our questions. Then… when we started working with Aydin for the financing both of them worked with us to make sure we were in our budget.Nick, we're delighted to hear that Michael and Aydin made your car-buying experience smooth and pressure-free at Kia of Irvine. Thank you for sharing this positive feedback! Enjoy your new ride!
Good Service
by Chris P on 05/20/2025Provided good servicing for my Kia Niro, made some helpful recommendations on fuel and maintenence.Should be a recall
by Moose on 05/15/2025Had the car in to have all the trim replaced. It shouldn't have been needed at all but Bradley made the repair pretty painless. So thank you!Moose, we're glad to hear Bradley made the repair process smooth for you at Kia of Irvine. Thanks for sharing your experience with us!
Best Service Ever
by Gmaclem on 05/10/2025Andrew explained in great detail about what they had done to service my vehicle. He had my vehicle washed before it was delivered to me by Andrew himself. I have owned 3 Kia vehicle and absolute love my Sportage!Gmaclem, it's fantastic to hear that Andrew provided such detailed service and went the extra mile for you at Kia of Irvine. We're thrilled you're loving your Sportage! Thank you for being a loyal customer!
Absolutely amazing at Kia of Irvine!
by David C on 05/14/2025Every time I went to this dealership, the service was absolutely impeccable. I even had the fortune to get Brad Brooks each time. He was personable, knowledgeable, attentive, professional. Exceeded my expectations by miles. After he gave me… advice on my car's issue, he offered a shuttle for me to wait for the repair back home instead. Then he had a driver, Roger if I remember his name right, who was awesome, come back to pick me up after my car was ready. I could not be any happier with everything. I absolutely recommend Kia of Irvine! Thank you so very much, Brad and everyone at Kia of Irvine!David, we're delighted to hear that Brad and the team at Kia of Irvine exceeded your expectations with their impeccable service. Thank you for recommending us, and we look forward to serving you again in the future!
what I needed, nothing more
by tbirvine on 05/08/2025Fast service and didn't try to upsell me to other things.This review is so appreciated! Thank you for choosing Kia of Irvine.
Nicholas, we're delighted to hear that Michael and Aydin made your car-buying experience smooth at Kia of Irvine. Thank you for sharing such positive feedback! Enjoy your new ride!
by Kia of Irvine on 05/28/2025