Customer Reviews of DeLillo Chevrolet
Review type:
Delillo Chevrolet
by 17TahoeOwner on 08/18/2023Great service! I was NOT allowed to look inside the right/rear panel at a non-working blower motor. I paid $45,000 for the Tahoe and I'm not allowed see inside the back of the vehicle with the panel off while I pay the service department… for repair? Bad idea from management to exclude the owner. I will NOT purchase another vehicle from them.
Waiting Room
by JohnnyRoqit on 11/22/2017Service advisor was great! time to service was not bad but there was no coffee to drink, machine was not working properly which I brought to attention to reception desk, no option for coffee, are you kidding? I sold my Lexus and I will… spare you how the waiting room is for Lexus customers but with all fairness my 2017 Impala was $40,000. I think the waiting room should be set as if you care for your customers waiting experience. I bought my car in Glendora and they have many more options for snacks and lattes not just low budget coffee vending machines. Very disappointed in my experience. do you want me (customers) to come back?Johnny, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Service at Delillo Chevrolet
by FrankDaniels on 04/07/2017Courteous service. Service completed in a timely manner. Car was washed and clean when the service was completed. All service performed as agreed upon.Thank you for the review and always happy when we have treated our customers well.
2013 Cheyy Silverado
by 2013Silverado on 01/15/2017Best Dealership Service department I have ever worked with. Fast, friendly and efficient. If you own a GM product and live in Orange County this is where you should have your vehicle serviced.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing fast, efficient and friendly service to every customer that comes to our dealership. We look forward to your next visit. Take care. Best Regards, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Body Repairs
by almolina on 05/04/2016Cody was my contact at the Collision Repair Center and made the whole process as easy as possible. He worked with the insurance company to ensure they had the information needed for the repair approval. I appreciated that he recognized that… my new Equinox needed repairs that met that 'brand new' level of quality. He also provided an accurate estimated time for repairs and gave a helpful reco in nearby rental services so that I could get in, get out, and be on my way. Thank you Cody!Thank you for the great review! We are glad that we could get your car fixed up and back in good running order working with Cody. If there is anything more we can do, please come back and see us again anytime! We look forward to your next visit. Take care. Best Regards, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
Quick, efficient, competent personal service
by rodbean on 02/28/2016The Service Department at DiLillo has always been a pleasure for me to deal with. My most recent experience was particularly satisfying. I had called Phillip, my regular service writer (not sure what they're supposed to be called), saying… that I needed immediate work on my 2004 Corvette Z06. Unbeknownst to me, Phillip was very sick. He called Steve to have him take care of my needs. I am my wife's near 100% caregiver and this restricts my time flexibility. Phillip knew this and he had advised Steve. When I dropped the car off, as usual, I was taken home. I had a caregiver for that day only but the work needed another day. When work was completed the next day, Steve had my car washed and delivered to me at home as I could not leave my wife home alone. Now that's what I call service! I should say that Phillip has also gone the extra mile for me also. I really appreciate you guys.Nice Job Guys!
by Realchainsaw on 02/15/2016Scheduled service was on time, service techs were friendly and helpful. My truck was completed in a timely manner and was clean. Check out and delivery of my vehicle was a breeze. Thank you, Mike IzykowskiSteve Ruzak
by Rhanson322 on 02/07/2016Great customer service. I followed Steve Ruzak from another dealership due to his professionalism and genuine care for the customer. I am glad to see his beliefs fit into this dealership.Mr.Ronald Courreges
by chevronron on 02/07/2016Good communication and service. Very nice waiting room. I had a nice conversation with the general manager Don Westerfield while waiting. Great Place.great service
by billyball8 on 12/02/2015updated 12/15/2015Everybody is great. And the motto "Nicest people in town" is greatly followed. I would definitely recommend them. be sure to see Ivan when you go.Thank you Billy! Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Thank you for your recommendation as well. Until we have the pleasure of working with you again, please be sure to like us on Facebook! Bill Demarest - Customer Relations bill@delillo.com 714-847-6087
Trailblazer SS Service
by rodbean on 11/18/2015I like the personal touch and also, a sense that your service department knows what it is doing. I trust the people who work at DeLillo to give me the best quality and the best value.Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Best, Bill Demarest - Customer Relations bill@delillo.com 714-847-6087
Great place to be a customer....due to great customer service...
by Diane2323 on 10/09/2015updated 11/09/2015I've been a satisfied customer since sometime in the late 1980's. When my 1984 Camaro was ready for retirement in 1997, I purchased my first SUV - a Tahoe. Terrific friendly people. I just purchased my second vehicle - a 2015 Malibu.… I'm sure that in about 10 years I'll buy my third vehicle from them...can't imagine going anywhere else... These people know very well how to treat their customers. And the do a marvelous job....First I would like to thank you for your loyalty to our dealership. Secondly, thanks for taking the time to write this review. Congratulations on your new car! Please continue to visit us whenever you have questions, and well continue to provide great service! Also, check out our Facebook for exclusive deals. Best, Bill Demarest - Customer Relations bill@delillo.com 714-847-6087
Delillo Chevrolet
by Andrew1127 on 09/05/2015updated 10/27/2015Great service. Was in and out sooner than I expected. Service manager reviewed work that was done on my car to make sure I was satisfied.Your marvelous review means a lot to us. At Delillo Chevrolet, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best, Bill Demarest - Customer Relations bill@delillo.com 714-847-6087
Recent car repair at DeLillo Chevrolet
by compoundw on 09/09/2015Ivan, as always, provided outstanding service with a smile. He followed up to explain what needed to be repaired, and to tell me about the cost of those repairs. My car was ready earlier than expected, which was a pleasant surprise, and… it is working fine, now. My experience at DeLillo was great overall, as is always the case. However, I did want to mention that Mike, the young man who assisted me with a rental car, didn't display the professionalism and courtesy that is standard for employees of DeLillo Chevrolet. When I went in to complete the paperwork for a rental car, Mike was eating a fast food breakfast, consisting of French fries, among other things. While he was talking to me about the rental car process, he continued to eat his French fries. I found this very unprofessional. I think that the management at DeLillo Chevrolet would agree that employees should not be eating while they are working with customers and they most definitely should not be talking to customers when they have food in their mouths. I felt that Mike's overall attitude and behavior were unprofessional and not reflective of the interactions and customer service that one would expect from a Delillo employee. Maybe it is just because Mike is young and he still has a lot to learn, regarding professionalism in the work place. I feel that Mike could learn a great deal about customer relations and service from Ivan and other long-term, outstanding DeLillo Chevrlolet employees.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please dont hesitate to call us if youd like to discuss them in greater detail. Best, Bill Demarest - Customer Relations bill@delillo.com 714-847-6087
Pleased DeLillo Customer
by pihitt on 08/04/2015Phillip is always so helpful and I have complete trust in he and the mechanics. Gwen is always smiling and such a great way to enter into the waiting area..free coffee, doughnuts, water..T.V. clean restrooms, etc. ,Phillip is always so… helpful and I have complete trust in he and the mechanics. Gwen is always smiling and such a great way to enter into the waiting area..free coffee, doughnuts, water..T.V. clean restrooms, etc.Thank you for using our service department and the kind words about Delillo Chevrolet. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Dont hesitate to ask if there is anything else we can do to help you. Bill Demarest - Customer Relations bill@delillo.com 714-847-6087
Lof & Tire Rotate
by Spinsteel on 07/18/2015Always nice folks. Took 1/2 the time that they thought & with a quick wash to boot. (Take That "Iffie" Lube!). And Thanks for the free doughnut & coffee.It is wonderful to hear that our staff at Delillo Chevrolet was able to provide you with a great experience!We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Bill Demarest - Customer Relations bill@delillo.com 714-848-9207
Best service department hands down
by Jodi_hb on 05/28/2015updated 06/05/2015I am never disappointed with the service I get at Delillo. Phillip and Oggi in the service department are exceptional customer service reps. I always feel very well taken care of. Love these guys and this dealership!Jodi, thanks for this great review! We can't tell you enough how much we appreciate Phillip, Oggi and the rest of our service team. We are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Best, Bill Demarest - Customer Relations bill@delillo.com 714-848-9207
Very Happy Customer!
by DaveBrown123 on 05/06/2015updated 05/19/2015I can not say enough good things of how proud I am of purchasing a GM product through Delillo Chevrolet. The After the sale service and support should not go unnoticed. From hello, to continued follow up is above and beyond my expectations.… The service manager and rental manager real know how to make a customer feel special. Thank you Delillo! General Motors is lucky to have such a stand up representative of their brand and service. Kind respectful regards, Dave BrownThank you Dave for taking the time to write about your experience with us! At DeLillo Chevrolet, our customers satisfaction is our top priority. I am happy that we were able to exceed your expectations. If there is anything we can do for you in the future, please do not hesitate to reach out to us!Bill Demarest - Customer Relations bill@delillo.com 714-848-9207
DeLillo Delivers
by GarrettMiller on 04/23/2015I had a super short amount of time to get my Camaro in for a Lube/Oil/Filter changed. Shaun was rapid fire fast to get me in and on the road in exactly the time I had. THANK YOU!Thank you for leaving us this great review, Garrett! We are glad Shaun could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Bill Demarest - Customer Relations bill@delillo.com 714-848-9207
Good work bad long term customer service
by Horace0123 on 04/02/2015updated 04/09/2015I had to hold back when they pulled my car in to me and it was not washed especially when the service adviser was telling the cute girl next to me her car would be right up and sparkling clean because they just washed it as a customary… service. We have bought several cars at Delillo and this is not the first time this has happened, it seems because we are known maybe the customer service is a bit relaxed....I like a freshly washed car especially if it is offered to other customers.Work on my Tahoe
by snooksteven on 04/03/2015They were very helpful & fast at working on my tahoe and let me know what was going on..All the staff is very friendly..Thanks for your awesome review! We take pride in our customer service and always make sure our customers know everything that is going on! I look forward to working with you again and hope that you'll find us on Facebook and Twitter to locate outstanding specials from our service department. Best, Bill Demarest - Customer Relations bill@delillo.com 714-848-9207
Chevrolet Silverado 1500
Chevrolet Trax
Chevrolet Equinox EV
We are a family owned Chevrolet dealership. We have been here since 1962. If you ever have a problem with your automobile, we will be here to try to help.
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
- English
- Spanish
Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Bill Demarest - Customer Relations Manager - bill@delillo.com 714-847-6087
by Delillo Chevrolet on 08/22/2023