Customer Reviews of AutoNation Toyota Hayward
Review type:
Professional
I made it.
by Gamma82 on 07/10/2025Brought my car in Wed the second. Just an oil change and wanted them to check out a squeal. Had to arrange for a pickup to take me home, can't get into their van. No big deal. Everything was explained and I didn't need any other… service. Squeal didn't repeat. Service rep. was very pleasant and didn't try to push any other service. I have a 2016 Corola with 23000 mile. They were interested in buying it. Ha ha.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
My comment is. My review was what met my expectations
Professional
by Celia Mejia on 07/30/2024The sales person was very helpfulHi Celia, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Hayward. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great buying experience
by ErickVazquez on 06/16/2024Mo and Azim helped me to buy my new vehicle. I was so happy with the experience and because of their willing to show me my best fit.Hello, we're happy you found our staff to be so helpful during your experience here at AutoNation Toyota Hayward. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
2024 Highlander Hybrid purchase
by Rollingwoods on 05/19/2024We are very pleased with the purchase process. Our local dealer insisted on a substantial dealer mark-up, so we explored other dealers' websites and found AutoNation, though fifty miles away, seemed to have the best offer without a mark-up.… We worked with Omid, the salesman, to order the Highlander Hybrid which would arrive about a month later. We negotiated an amount for our trade-in that was about $1000 higher than their first offer (our 2009 Highlander trade-in was in excellent shape). On the day we went to buy and pick up the car, the "finance guy" made a very strong pitch for an extended service warranty ($2890!) and we succumbed. Normally this would be a big negative for the dealership in this review, except for what happened next. When we got home we realized we weren't going to be driving the vehicle enough to justify such an expensive add-on. We contacted Omid, and he quickly forwarded an online cancellation form which we submitted, and three weeks later we received a check reimbursement for the full amount. Very impressive! Over all, we are quite happy about the whole experience.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Trade in
by Eligar16 on 04/13/2024Kal was an exceptional salesman who I highly recommend, he is very helpful and understanding doesn’t apply pressure on you to make deal happenHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Hayward! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cross Hybrid
by ChooChoo on 03/10/2024Everyone was very attentive and professional.Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
FJ
by Amel Vieyra on 03/06/2024Fared was wonderful through the whole process. Even though he wasn’t our sales representative. He made sure we were taken care of. He helped us set up the Bluetooth before leaving the lot, made sure the car was clean and the tank full. I… even requested a hug before we drove off.Hi Amel, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Hayward. If you ever need help, just give us a call. Happy motoring!
TERRIBLE SERVICE!! A RIP-OFF!!!
by hayno44 on 02/21/2024THEY WANT TO SELL, SELL, SELL. not help people. tried to sell me an alignment without even checking vehicle, evn tho i had that work done a few weeks ago at another shop. my car was left unlocked & w.open window. musci flash drive was… missing, they took no responsibility.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.
Love my CX5
by James D on 02/09/2024My car was totaled and needed something reliable and safe. A plane ride to AutoNation was the best thing. They offered me a great deal on my CX5 and had me out in under an hour. The customer service was beyond friendly and everyone… welcoming. I’d suggest to anyone looking for a positive experience. Thank you team!Hi James, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, AutoNation Toyota Hayward
Do NOT buy from here
by HaydeeJ on 01/30/2024WORST used car sales service. Do NOT buy a certified or used car from AutoNation Toyota Hayward. Just look at what they did to my vehicle while I left it to be fixed for paint chips after I purchased it!! I bought a 2020 Highlander XLE… hybrid and it took a whole month to get a front bumper paint chip fixed and hood aligned, AND it was only done because I continuously called them to schedule an appointment. I live 1 hour away and I had to go 4 times, 4 TIMES! All because they didn’t coordinate things properly and because they had told me it was ready when it wasn’t. And when I FINALLY took it home, I’m dumb and didn’t check the whole vehicle, I only checked the area that was to be fixed. Well as soon as I got home I went to open the trunk, and I noticed they had HIT THE SUV!! They hit the trunk and back bumper during the time it was left for service for 4 days. AND the inside was stained, when I was told by Erick it was going to be detailed. This is by far the worst service I’ve ever gotten from a dealership. Do yourself a favor and go somewhere else because if this is the service I get for a certified vehicle, imagine a used car that doesn’t go through a very detailed inspection. Oh and my sales man Omid was no help whatsoever. Erick the sales manager was worse. Respectful when spoken to, but lacks communication and apparently doesn’t check to make sure everything is done properly. As he is the one I dealt with the whole time. They also wanted to only give me 1 master key, when the inspection for a certified vehicle states that they need to provide 2 master keys. It took me threatening to call corporate for Erick, the sales manager, to finally call me back and get it done. If I could give this place 0 stars I would. Hopefully nothing else is wrong with my vehicle.2024 Grand Highlander
by H Singh on 01/30/2024I recently purchased a 2024 Grand Highlander from AutoNation, and the experience exceeded my expectations. The staff at AutoNation was knowledgeable, friendly, and efficient. The dealership provided a seamless buying process, and I felt… well-informed at every step. The 2024 Grand Highlander is everything I hoped for, and I appreciate AutoNation's commitment to customer satisfaction. I highly recommend AutoNation for a positive car-buying experience.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Toyota Hayward and we hope to be of service again in the future.
Good Experience at AutoNation Toyota Hayward
by Carbuyer on 01/10/2024I was referred to the Hayward location by the Costco Auto Program. I had a very good experience with Michael Sanchez, one of the Costco Authorized Contacts. The price was good and Michael explained everything very well. I am enjoying my… new Camry.Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Love My New Toyota
by FirstHayward on 01/03/2024Autonation Toyota Hayward has an excellent customer service, follow up and closure of all the pees sales requests and question you have. This dealership is of remarkable quality and I would recommend it to everyone who wants to buy a new or… used car.Hi, thank you so much for your positive comments about AutoNation Toyota Hayward! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Excellent
by MMeregillano on 12/16/2023No doubt, their service was excellent- no hassle, no pressureHi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
Service on 2020 Toyota
by JumpingJ on 12/08/2023I received very good service. The service rep was courteous and explaibed what needed to be done.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Thank you for quick repairs
by emi_mei on 12/07/2023I was out and about a couple of nights ago when a whole bunch of warning lights went on simultaneously. So I freaked out and turned around to go home - didn't want to finish my errands and risk the car not starting again. I live near the… dealership and since the gate was still open I asked if I could leave my car behind the gates when they closed. The sales guys said yes and had me fill out the envelope to leave my key in the box. Sammy got back to me pretty early the next day, had my car checked, and had the problem identified quickly. They got me a loaner, but were actually able to have my car fixed and returned less than 48 hours after I dropped it off. Yes, it was pricey since I needed some sort of special battery for my Prius, but it's supposed to last for another 10 years, so it's good.Hi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Happy brake day
by Mopowaa on 11/30/2023Big thank you to my advisor Sammy Tran and the awesome tech Develi who worked on my gr86. You were both respectful, honest, and efficient- something that is usually lacking when going to get work done on my car. I am grateful that I… canceled the appointment I had somewhere else and decided to take a chance at Toyota Hayward to get my new rotors and brakes installed. Thank you for the oil change, brake fluids, new wipers, air filters and my new brakes! Thank you for not being pushy, or arrogant, or rude. I'm glad that I had such a positive experience and I will be back in the future (not for the roll cage though). I appreciate you guys!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Subaru Crosstrek
by lscotts on 11/27/2023Most the sales agreement was done online prior to going up to Hayward. "Sam" was great, and upfront about everything. I didn't understand why it took 4 hours to complete the paperwork since I was paying cash.Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Excellent
by Truetrue on 11/28/2023Service was great helped me with my vehicle assisted me with a ride home and back to get my car. Very friendly and honest service was helped by someone in the service department named Sammy he was great amazing customer serviceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Financing Repeated 3 Times
by Remy RN on 11/23/2023My financing paperwork was repeated like 3 Times. They are not as savvy as Acura in making the process really smooth for a customer. Am glad they accepted my trade-in but they should have made the processing smooth & easy to understand.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor job on an oil change.
by AL_kimutai on 11/26/2023I brought my car for an oil change at the end of October, only to find out weeks later that there was an oil leak followed by a clattering sound coming from my engine. I decided to take it back in to Autonation Toyota and they told me it… was because I had a junk yard motor.....later to find out from a friend checking my car that they had used an after the market oil filter not suited for my car, and that was causing the oil leak. They need to be better at diagnostics as well as building trust with their customers, especially after they mess up big.Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (510) 224-4854 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Celia, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Hayward. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Paige Mason on 08/01/2024