Customer Reviews of Subaru of Glendale
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Returned for 3rd Subaru
by Hunmex007 on 10/17/2023It was nice to work with same salesperson, Ernesto for the 2nd time- helpful, experienced & honest!
The following reviews are more than two years old. They are not included in the overall rating.
25 sales reviews
Subaru Ascent lease
by Edwin C on 02/20/2023Very pleasant. Garen was super nice and very helpfulCompleting the purchase has been a headache
by AltadenaKM on 02/16/2023I purchased the car with about $1,200 in options. I took delivery without all the options installed. I was promised the remaining items (splash guards, door guards, floor mats, ...) would be available in a few days. Six weeks later, I'm… still waiting. Getting the remaining items installed has been a headache. The people are nice, but they make promises they fail to keep. There seems to be choatic communication between departments and a lot of new hires in the shop. (On the last trip, I drove off the lot with the hood unlatched.) One hand doesn't seem know what the other is doing. All in all, I've had a dreadful ownership experience. Perhaps the dealer would have been more conscientious if I had purchased from a Glendale salesman. (I made the purchase through a 3rd party recommended by my credit union.) If I had a do over, I'd purchase from another dealer--or at least refuse delivery until the car was equipped with all the purchased options.Car buying experience.
by Vjmesrop on 02/06/2023I had great time at SUBARU of Glendale. It has Very friendly staff, they asked me to call or go to dealer for any help, especially understanding the technology used in the car. Great experianceExact Model and options I wanted
by TerrySD on 06/10/2022Car was equipped exactly way I wanted it. It was immaculate and full of gas when I received it. Cost was competitive with other dealers.EXCELLENT BUYING EXPERIENCE!!!
by amy51655 on 11/09/2020Very impressed with Subaru of Glendale. I told Ladi (internet sales) over the phone what I was looking for, and it was complicated (one pay lease, specific needs, etc.). She called me back 15 minutes later with numbers better than… expected for the perfect car for me. I picked it up the next morning. The car and paperwork were ready, and it was the easiest car transaction ever.Mostly good but bad experience with a sales rep
by dvdsbr_ on 10/05/2020I recently bought a 2020 Subaru Crosstrek Hybrid from Subaru of Glendale. Mostly everything was fine, and I enjoyed working with my sales rep, Leigh. However, I had a bad experience with a different sales rep, and I think others should at… least be warned if they are going to this dealership. When I arrived on the lot, I was greeted by Jose, who spent a little time with me looking at the Outback. When he asked if I wanted to take a test drive, I answered “Not today” because I was on my lunch break and had to get back to work shortly. He immediately lost all interest, handed me his card and walked off. I thought his behavior was rude, but it was going to get much worse. I continued looking around and became interested in the Crosstrek. About 10 minutes later, another sales rep, Leigh (pronounced “lay”), saw me and asked if had any questions. I asked about the Crosstrek and she answered all my questions. In fact, she spent quite some time with me and we walked around the lot looking at the various models on display, even though I had to get back to work. That’s when “Jose” showed back up and started tagging along. I was like, dude, you blew me off, it’s not your sale anymore. You don’t get to come back and claim it. Leigh was the one building a relationship with me. Jose persisted in tagging along so I basically ignored him. So I told Leigh the same thing, I had to get back to work and couldn’t take a test drive but I could come back Saturday and spend more time. She happily agreed. All cool, right? And she didn’t just walk off disinterested all of a sudden. As promised I came back Saturday, I spent a lot of time looking over the cars, and took a test drive. Leigh’s floor manager came along, and he and I also got along great and built a good relationship. All good. I told them I’d buy the car, and we started the paperwork. Leigh and her floor manager did everything possible to make sure I got what I wanted. The three of us even drove around to their other lot to find the same exact vehicle I wanted with the least milage :) I enjoyed the experience. After the paperwork, I was going to take delivery and Jose shows up again. He and Leigh are showing me the vehicle, especially the electronics and entertainment system. Leigh went off to get my tags, and Jose gets in and starts badmouthing her while she was gone. Said she was new and didn’t know what she was talking about and now he had to go back and re-explain everything to me because she was so new. I actually had no problem with her explanations. She had already got my Bluetooth paired up and got me registered in the Starlink system. No problems. So Jose starts telling me how the navigation system would automatically start navigating to my home address if I simply said “home”. I’m like, no dude, you have to say “hey Siri” first, or press the voice command button on the steering wheel or something like that, it’s not going to just switch destinations because it hears the word “home”. Jose insisted that it did because it had a “gadget” to do that (his word). I kept telling him that’s not how it worked and he got stubborn so I finally just got angry and told him to GET THE [non-permissible content removed] OUT OF MY CAR. After his sexist badmouthing Leigh and then this [non-permissible content removed] about the “gadget” I’d had enough. He got the message and got the [non-permissible content removed] out :) So unfortunately, I can’t give the dealership a full five stars because of this bad experience. I spoke to the floor manager about it and he was thankful that I told him and apologized and everything, so I hope they took my complaint as an opportunity for improvement. If you go to this dealer, Leigh will be very helpful. Avoid Jose at all costs. And if you have any problem, ask to speak to the floor manager Baris. He’ll help you out.BE AWARE UNPROFESSIONAL DEALER
by DANNY on 01/21/2019Unethical business practices, misleading information , damaged my credit and I was not asking for finance from the dealership, I have my approval from my lender they did not care they refused to sell me the vehicle, if you have an outside… lender be aware DO NOT WASTE YOUR TIME DO NOT GO THEREGreat job Enzo!
by Kramnaia on 04/27/2018My purchase was made possible because Enzos high level of professionalism and service He provided me. He was able to answer all my questions regarding the car that made it easier for me to make the decision to purchase the car.I admire his… patience in dealing with me even though it took several hours.I wouldnt consider going to a different dealership or working with another salesperson. Great job! Thank youGreat customer service!
by theboombaby94 on 04/27/2018I came here about 6 months ago and trying to buy an STI. Enzo was there to help me out with every possible questions I have regarding the car. He was knowledgeable and he knows the in and out of every car. I would definitely recommend this… dealership to anyone who are looking to buy a vehicle! Don't forget to look for Enzo he will square you awayBest experience
by GranTurismo on 08/28/2017Went to get an oil change for my 2017 Subaru Forester..while I was waiting in service I got approached by a nice lady named Nicole. She asked me if I had a few moments and introduced me to the new 2018 Forester. Make a story short, they got… me a brand new 2018 Subaru, lowered my payments and even paid for my service. I love it. Thanks Nicole and Glendale Subaru. You guys rock./Worst experience I have ever had at a dealership
by Boris on 08/28/2017I got the WRX 1 month and 2 weeks ago, I traded in a Ford focus from carmax and still owed to them. They promised they would pay the remaining balance for carmax and I dont have to worry. It took these guys 1 month and 2 weeks, and 7 phone… calls for them to finally do it. Omar, which is the man that was supposed to help me blamed me for the late payment for carmax, he said "You never have time to come to the dealership everytime we call" they never called once for this, I had to call 7 times for them to give me an answer, Omar was blaming me for this and I do not appreciate that at all. I cannot belive they expecb me to pay so muhfor this car and treat me this bad and not do their job right. I do not recommend anybody to come to this dealership ever, worst customer service I have ever experienced. They had me go to the dealership 3 times to "sign papers" because they forgot a few steps, 3 times within the month and I live pretty far from this dealership. I am sick and tired of these people calling me to go to the dealer and sign more papers, its ridiculous! I advise people to go to another dealership or go with another manufacturer.PLEASE DO NOT BUY FROM HERE, YOU'LL REGRET IT
by sintrell on 03/29/2017Worst place ever! All they think about is what is the best way to screw you over. Take it from me, they will be a huge headache to deal with it when you actually need assistance.No sales integrity
by Bspringer398 on 10/26/2016I recently purchased a car here and was completely taken by the dealership. They used the classic bait and switch tactic of advertising one price hanging in the car and once I was excited, informed me the car was mistagged and was an… additional $5000. On top of that, they rely on us all not being contract lawyers and sneak extras in without consent and once you figured it out and try contacting them to fix the situation, they duck your calls and ignore correspondances. I am still waiting to here from the GM. Stay away from this dealership unless you like being ripped offI would like to formally retract this review. Enrique and Jobe really stepped up and fixed my problem. I apologize for this review and am contacting edmunds to please delete this review
Horrific new car sale customer service
by gflash13 on 04/03/2016Most ridiculous and fraud filled day of attempted car buying. I had a deal through Costco. George Davidagayan found a car that fit what we wanted and told me to come up and get it on Saturday. Got my cashier's check and drove the 40 miles… with my son that was getting the car as a college graduation present. Called George to confirm that we were on the way, get a text from him that he can't pick up because he's in a sales meeting and I let him know that we'll be there in an hour. No contact back. When we get there, there's a problem the original car isn't available and I have to take a different one and that car isn't on the lot and won't be for hours. No call back to let me know of the delay. Fine, agree to the new car and they tell me they'll throw in floor mats but only after I submit a "10's only" on the dealer review that comes later. Again, I agree to the deal and that the car will be delivered to my house at 6pm, pay, buy added parts for the car and head home happy. Check in at 4pm to George who texts back that we're looking good for 6pm. Check in at 5:20 and 5:30. No response. Getting concerned. Sure enough, call the dealership at 6pm and George is still there. The dealership is an hour from my house. Car just got there and is being finished up supposedly. I tell them it's disappointing to once again be delayed with no notice and that I'd like the floor mats delivered with the car that night. George gives me all these reasons no, I tell him I'll still give him his 10-only on the review that they're now extorting me with and he must bring the mats with the car tonight. "I'll check with my manager" George tells me. Except he doesn't mute his cell phone. After a minute of listening to him rustle papers on his desk, he says his manager said no. Ok, I've bought cars before and know the game but never been so blatantly lied to before and I tell him. A lie is a false statement made with the intent to deceive. He nailed that one although he and his manager were "offended" I used that term. Now they're threatening to cancel the deal because they're worried about their 10-only review. Most likely they sold the car to someone else after I already paid for it and signed the paperwork. George finally gives me the "I'm only making like $100 on this car but I"ll drive it down" 5 minutes later the manager, Jay Karacuha, calls. Now I met Jay in the office. Over 40 year old guy that uses the word "awesome" more than my teenagers did during their entire high school years. He now tells me the deal is off and they're canceling my contract. This is after 7pm so I've lost my entire day, been lied to and misled numerous times and then the topper. My check and money are in the safe and everyone is gone and they can't get me my money mailed to me until Monday. Meaning, I can't go to a respectable dealership and buy the car until after my check comes. Worst experience. Worst personnel. Never buy from these guysSuper helpful, nice AND a great deal
by carshopper118 on 03/29/2016After an exhausting week of car shopping and being jerked around by too many unscrupulous sales people I finally drove to Glendale to meet with Juan. What a great experience! Not only did I get a terrific deal on my Forester, I felt like… I was respected. Juan took care of me and was fair and helpful. I didnt feel the need to shop the deal, I know I did well. I would recommend him in a heartbeat. Thanks again Juan, you're the best!Very happy!
by paulbrennard1 on 02/20/2016I bought my Outback from Subaru of Glendale and they had the exact one that I was looking for. They were very easy to work with and made car buying fun. Would definitely recommend!Excellent Transaction No BS
by bkinter on 01/07/2016Purchasing a Subaru Forester through Glendale Subaru couldn't have been less stressful. I really didn't want to deal with the back and forth negotiations with floor salesman so I contacted their internet sales department. JP, the sale… rep, was very responsive and up front. He gave a great deal and time for me to talk it over with my wife without hearing constant excuses from a typical floor salesman telling my how there aren't many left, or how I need this or that. I wouldn't hesitate sending any of my family or friends his way. This was far smoother than I thought and am very happy.Amazing service
by Davidwrx on 05/28/2015I walked in their to purchase a wrx, and I came out happy! I got an amazing deal and they were really friendly. The person who took care of me was Armond Saroyan. He was amazing I recommend people to go to him.Untrustful
by darkstealth on 12/16/2014I used edmunds app and checked price including VIN and MSRP. MSRP $41483 edmunds app shows $38734 Email from the dealer $40234 $1500 different between edmunds app and the dealer price. I used app because I do not want to spend… time for negotiation at dealership. It takes so much time. In addition, I used Edmuns.com for another dealership few month ago.It worked perfect at the time.new car purchase
by EPA on 11/13/2014Adriana Santana of Subaru of Glendale responded to my edmunds.com inquiry for a new car. got the specs and price quote within a few hours of email exchanges. changed my mind and requested a different car. she located and got me the car… while doing all the work during her two days off work. and then she drives more than 100 miles to pick up the car so i can get it time as promised. can't ask for a better service. wonderful lady! and great car.
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About our dealership
We strive to provide an experience exceeding the expectations of our customers, and we extend that same philosophy to supporting the community in which we live and work. We approach our community investment with the same drive and energy as we do all of our core business practices.
Subaru of Glendale is Proud to Serve Drivers throughout Glendale, Los Angeles, CA, Van Nuys, CA, and Pasadena, CA
Here at Subaru of Glendale, we always strive to be the number one automotive solution for drivers throughout Glendale, Los Angeles CA, Van Nuys CA, and Pasadena CA! We achieve that goal by supplying a vast selection of new and used cars, simple financing solutions, and exceptional auto repairs and service. Of course, it's our legendary customer service that will keep you coming back to us year after year!
We'll help you find the car of your dreams from the largest inventory of Subaru models! Make it a point to stop by our Glendale showroom to test drive a new Subaru.
What sets us apart
#1 Subaru Retailer in America with the Largest New Subaru inventory in the Country!
The 2018 Subaru Love Promise Customer Commitment Award
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (14)
- Armenian
- Hebrew
- Urdu
- Persian
These commons are all lies and people can not ask for money that does not belong to them and when they don't get their way then they go ahead and write bad reviews about companies. People do not I repeat do not and will not pay for your mistakes regardless how much you lie.
by longshot3 on 03/30/2017