Elk Grove Buick GMC
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Customer Reviews of Elk Grove Buick GMC
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Sales
by Jagindera on 04/06/2025This is my second time purchasing a vehicle from elk Grove Buick GMC , and once again Nabil was my sales representative ,He's incredibly knowledgable bout the entire process and made everything smooth and stress free . I was able to get… the exactly the truck I wanted Thanks to him. Nabil is not only professional but also genuinely kind and friendly he treats you like family .if your in the market a vehicle I 100% recommend recharging out Nabil !Great Dealership | Excellent Staff!
by kristinms8 on 01/13/2024King our salesperson was fantastic to work with! Very kind & helpful without any pressure. Great follow-up even after we purchased our vehicle. Clint was also very kind when assisting us with our Costco discount. Great dealership,… excellent prices, helpful team on staff ~ Thank You!Thank you for your kind review; we are happy to pass along your comments to the team here at Elk Grove Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bait and Switch Masters
by jfarina on 10/16/2017The sales service was great while trying to sell us a very expensive pick up; however, that came to a grinding halt when it came time to deliver on all the promises made. The only truck on their lot was black with a black interior. We asked… for a white with tan interior and were assured one was available and would be secured for us, within a week. The evening before we were to take delivery I called to make sure the truck was in, and was assured it was there, but may not be ready until after our 9:00 AM pick up appointment. Imagine our surprise when we found out the truck was not there and had in fact been sold out from under us. After a lot of compromises and dealing we ended up settling for the black truck that was on their lot. Settling and $78,000 should not be used in the same sentence! To add insult to injury we arranged for Elk Grove GMC to sell our Dodge Ram to a coworker. They were just informed that Elk Grove GMC sold the truck out from under them...less than 48 hours from the time we turned the truck in. Not likely we will deal with the sales department again!Very easy to deal with
by missylizard on 03/24/2015Did most of the work via email. When I came in George was very accommodating. The vehicle was exactly what we talked about as were the numbers. The easiest car purchase I have ever hadused and abused
by sirwes on 08/16/2007I did my research on luxury cars and i wanted to buy a buick lucerne when i arrived at elk grove buick they only had 2 or 3 lucernes on the lot i had already did a build your own buick online they said they couldnt get the car i wanted in… time for the sale so they did a car locater and found one close to what i wanted it was a dealer demo but that they said was NEW it had a little over 5k miles on it , no moonroof but they said " they could put one in no problem " that was a really bad decision on my part. they sent it out to be installed when i got it back needless to say i was totally dissatisfied 100 % the molding was way to thick and looked terrible their responce was " you didnt think we were going to do a factory moonroof did you? " i replied yes. not only did it look bad it cost $ 350 more than the one from the factory . there were some scratches and dings here and there when i went to have them fixed i was then told that my car was not a new car and that it was a used car but during the buying process i was told over and over that it was a new car . i recieved no price cut for it being a dealer demo cause they said it was a new car. they did fix some of the scratches but not all of them. when i complained i was passed from person to person with no satisfaction only more disappointment and fustration. you have heard about the sleazy car salesman who would lie and say any thing to make a sale usually its the small used car lot but i do believe that my experence of buyiny a luxury car form elk grove buick was way to close ( inches ) from that small car lot . I even tried to trade it in to get the NEW car that i wanted then i was told my 2 month old car was only worth 26 or 27k still owing 36k . after all of that there is no way i would EVER buy or recommend buying a car from elk grove buick. since i got my car the sales man who sold me the car ,the sales manager who lied about aspects of the car , the finance person who did the paperwork , and the service manager who promised things but didnt deliver have all quit, been fired or just dont work there any more to me that is just strange dont you think... to top it all off elk grove buick has a slogan which is " we do business a little differently " I guess so most car lots treat their custmers right.I bought a car form senator hundai and had a 100 % better experance and that car was new and under $ 6k so i guess its not how much you spend its where you spend it. sorry but the truth is the truth and it hurts
About our dealership
Jagindera, we're happy you found our staff to be so supportive during your experience here at Elk Grove Buick GMC. Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 04/09/2025