Culver City Chevrolet
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Customer Reviews of Culver City Chevrolet
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The usual misleading sales tactics
by mayostard on 08/16/2023I felt misled by the sales manager I spoke with on the phone, who assured me the price I was seeing on the chevrolet.com website was the price I'd pay when I got there, and that he'd make sure I "had a good experience." I then spent 45… minutes in a Lyft to get there, only to find there were $3000 in additional "options" already attached to the car. After a lot of pointless bargaining, they knocked it down to about $600 and I bought the car, but the experience left a sour taste in my mouth, and I would likely not return to this dealer if I could help it. Why not just be honest and straightforward? Then you'd have my sale *and* my loyalty.
The following reviews are more than two years old. They are not included in the overall rating.
2 sales reviews
Easy Peasy
by Sethster on 03/17/2023Staff was reasonable, friendly and professional. Philip Bautista was incredibly helpful, patient and kind. His enthusiasm was infectious and made our purchasing experience a pleasure rather than the pain we were expecting.Double Check Everything They Tell You
by Steven Goins on 05/06/2021Brought in the Truecar papers for a specific car, was told that a car nearby had the same features and they wouldn't have to pull a car from a different lot, and got one with less features that cost more(after being told it was the same).… Being a black man and woman buying a car, we knew our chances of getting a deal were minimal. We didn't think we'd get fleeced on this scale though. According to Truecar, we got stuck with a higher than normal price(in the High category). We really needed a car though. The sales people kept trying use distraction techniques(like showing family video) every time we asked about something. Ended up getting the car only because it was still under the MSRP with the incentives. If you consider buying from them, make sure you have your arms and legs after the transaction. PS - Unfortunately, I've seen them respond to others reviews with copy/paste responses that they were concerned and not a single review updating with them RESOLVING an issue. I question if the response is just PR and if they've ACTUALLY tried to help a dissatisfied customer. I'll update this review if they actually do.
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