Customer Reviews of Cadillac Of South San Francisco
Review type:
What a dumpster fire...
by Mike L on 10/18/2024After some research, I found an XT4 with the options I wanted at Cadillac of South San Francisco. I submitted an information request that evening, and the next morning, Ahmad reached out. After a bit of back and forth, I explained that I… was out of state and looking to lease. Ahmad came back with an offer I couldn’t refuse. I made it clear to both him and the sales manager, Nicholas, that I wanted the car registered in my home state. Nicholas said that per California law, they had to register it in California first, but I could transfer it to my home state later if I wanted. Not ideal, but I agreed and told them I’d book a flight to pick up the car that evening. Of course, after I booked the flight, I got an email saying there was an issue with the registration. After more back and forth, they suggested that if I knew someone in California, I could register the car to their address—which would be illegal in both California (since I'm not a resident of the state) and my home state. Then, they tried to push financing the car instead, claiming they could ship it to me without paying sales tax, which wasn’t true. I’d still have to pay tax when registering the car in my home state since it was purchased from a dealership. After that, communication completely stopped. I wasted a whole day, lost the cost of airfare, and all I got was a hollow apology. So, if you choose to do business with them, be careful and make sure everything is on the up and up.
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At Cadillac Of South San Francisco, Customer Experience is not just our mission, it's part of our DNA. Our Cadillac Experience Center is centered around the concept of an elevated Customer Experience. Our philosophy is low pressure, transparent, and honest business. We leave pushy sales and dishonest tactics to the amateur dealers around San Francisco. With Cadillac Of South San Francisco, you'll enjoy a professional shopping environment, catered and attentive care, and immaculate amenities.
Shopping for a new vehicle should be an exciting moment. With Cadillac Of South San Francisco, we offer all of the fun and none of the stress. Whether you're looking for a new Cadillac or a premium pre-owned option, we have an incredible inventory to explore. From service to sales, we deliver precise care and competitive prices along the way.
- Complimentary Coffee
- Television
- Customer Lounge Area
- Drive-In Service Area
- Complimentary WiFi