Customer Reviews of Puente Hills Subaru
Review type:
Honesty, Integrity, NOT!!!
by D.W. on 05/20/2019Beware of salesperson J.R. & his closer Ali, they are more concerned with maximum commission and not the best interest of consumer, contrary to Corporate Subaru standards. Subaru is an excellent vehicle. Drive the extra mile to another… dealer.Beyond Disappointed
by Kate_Gomez on 06/28/2016After signing a contract, handing over our down payment, and spending four hours of our lives at Puente Hills the car gets rear ended and they can't make a deal on another car when it was their fault. Walked away without a car and an entire… day wasted. If I could give less than one star, I would.Bait and Switch
by tdsandiego on 06/14/2016This dealership is mad shady. Bottom line: the manager refused to honor the agreed upon price for an Outback because we refused to buy a warranty from them. They tried to sell us a $1K warranty for $3K. Full story: We called 20+… dealerships in SoCal to get the best deal on an Outback. After a few back and forths, my husband and I agreed on a price with Christian over the phone, which was allegedly approved by the manager. We got better offers from other dealerships but this was the most convenient for us. Based on our phone agreement, we drove 100+ miles to sign paperwork and pick up the car. When we arrived, everyone was super nice and accommodating. We signed some paperwork and just needed the final figure to go to the bank for a cashier's check. That's when the bait and switch happened. Christian kept saying that he only agreed to the price because he thought that we would buy a warranty. But on the phone, he only asked whether we were open to buying a warranty, which of course we were interested. But we never discussed price or terms of the warranty. And when we got there, we knew that $3K was way overpriced. We were obviously furious when Christian said that they wouldn't honor the price that we had already agreed on. The manager was so incredibly rude. When we told him we got a better deal elsewhere and showed him written proof of the offers, he accused us of making up those quotes. He said that he made up fake accounts to get quotes too. So ridiculous. The positive reviews on this site probably are all from the same manager. We obviously left but were furious for wasting 5+ hours of our time and being complete [non-permissible content removed]. We bought our Outback two days later from South Coast Subaru without warranty. We have received quotes for as low as $900 for the warranty.Dear Valued Customer- I am deeply concerned by your review and would appreciate the opportunity to discuss the situation and find a possible resolution. Please contact me at your convenience. Sincerely, John Everett 626-626-4800
Subaru
by Rsupan15 on 03/28/2016updated 04/07/2016Great customer service by Chris and his partner John. They were helpful right away and we were able to work out a great deal.Dear Valued Customer, I appreciate this great feedback! We hope you return and allow us to assist you again soon. It was a pleasure doing business with you! Sincerely, John Everett 626-626-4800
Mysubi
by Juvy14344 on 03/27/2016updated 04/06/2016Best customer service, all functions were explained fully during the test drive. Marvin & Chris were great and took care of us.Dear Valued Customer- I would like to thank you for taking your time to leave this great review. I am thrilled to know Marvin and Chris provided you with such a pleasant experience and hope you return for future purchases. It was a pleasure doing business with you. Sincerely, John Everett 626-626-4800
Survey
by Jenigarza on 03/24/2016updated 04/04/2016The sales person was super helpful by making the process easy to understand without wasting too much time. He was able to figure out exactly what type of car we were looking for.Dear Valued Customer- I appreciate you taking your time to leave this great feedback. I am happy to know you had such a pleasant experience here with us and hope you return for future purchases. Sincerely, John Everett 626-626-4800
Puente Hills Subaru- excellent service!
by PGon_468 on 03/09/2016updated 03/21/2016Very accommodating staff. Internet Manager, Josh (Bruno) was very patient in explaining pricing, discounts and features of the car. He was honest and forthright.Dear Valued Customer- Thank you for taking your time to leave this positive feedback. I am very happy to hear you were pleased with your experience with the help of Josh. We hope you return and allow us to assist you again in the future. Sincerely, John Everett 626-626-4800
A Great Experience
by JonJon01 on 02/28/2016updated 03/07/2016I liked the vast variety of models to pick and options offered. Overall a fan-freaken-tashic experience on buying my first ever new car, but most importantly my first Subaru. I felt comfortable at all times and was not pressured into… committing to buy like other dealership did in my buying experience. The representative that helped me, Luis, was extremely helpful and very friendly, he really made me feel like home. He answered all my questions I had about the vehicle and informed me of additional information that I was glad to learn. He kept in touch with before and after I bought my impreza to follow up with any questions or concerns/assistance I needed with my new vehicle, I really felt comfortable with my purchase knowing that there is people that care about customer satisfaction and happiness. Muchas Gracias!Dear Valued Customer- Thank you for taking your time to leave this great review. I am thrilled to know you had such a pleasant car buying experience with the help of Luis. We hope you return and allow us to serve you again in the future. Sincerely, John Everett 626-626-4800
2016 BRZ
by crahaBRZ on 02/24/2016updated 03/07/2016Salesperson was very knowledgable about the vehicle and very helpful in making the transaction happen. Financing was as quick and easy as it should be.Dear Valued Customer- Thank you for sharing your experience with us. Congratulations on your new purchase. We hope you return and allow us to serve you again in the future. It was a pleasure doing business with you. Sincerely, John Everett 626-626-4800
Best buying experience ever.
by Rudolf01 on 02/27/2016Knowledgeable, articulate, polite, patient and friendly sales & finance staff, reasonable offer & true VIP treatment upon pickup of our new 2016 Outback - Thank you Luis, and also, thank you Victor. This was the best car buying experience… we've ever had, bar none. It was the perfect prelude to driving our new 2016 Outback around and around and around, then home for the first time!Dear Valued Customer- I appreciate you leaving this great feedback. I am happy to hear Luis and Victor provided you with such a pleasant experience here with us. We hope you return and allow us to serve you again in the future. Sincerely, John Everett 626-626-4800
Great service at Purnte Hills Subaru
by Isela53731 on 02/23/2016Friendly and honest, I went there with an online pre-aproval and they got me a better deal on the loan. So I was able to get a better car.Dear Valued Customer- I am very happy to hear you had such a pleasant visit here with us and would like to personally congratulate you on your new purchase. We hope you return soon and allow us to serve you again.It was a pleasure doing business with you. Sincerely, John Everett 626-626-4800
Love it
by Oswaldob on 02/09/2016good treatment, they treat you like family or cool friends, didn't have to spend all night to get a car everything was fastOswaldo-Thank you for leaving this great feedback. We appreciate your business and hope you return and allow us to serve you again soon. Sincerely, John Everett 626-626-4800
awesome experience
by Marcoszamora18 on 01/17/2016The customer service from Yue, Victor and Fred was the greatest. they made me feel comfortable, and treated me like family. i will definitely recommend Puente Hills Subaru to everyoneMarcos-Thank you for leaving this great review! We appreciate our business and hope you allow us to serve you again in the future. It was a pleasure doing business with you. Sincerely, John Everett 626-626-4800
Car buying
by AnthonyLara on 01/02/2016updated 01/14/2016Our sales associate was knowledgeable and was able to answer all our question without putting pressure on us. He was crucial to our car buying experience. We will recommend friends to him.Anthony Lara- Thank you for leaving this great review! We appreciate your business and hope your return and allow us to serve you again in the near future. Sincerely, John Everett 626-626-4800
Car
by Jose5858 on 12/20/2015updated 01/11/2016The thing that I found to be great about puente hills Subaru is that the sales person had very great customer service and professional while still having a connectionSuburu Outback
by vlgriffin1 on 12/31/2015updated 01/11/2016Salesman was very knowledgeable about the car and was helpful with options. The finance man was also very friendly and helpful.Dear Valued Customer- Thank you for taking your time to leave this great feedback. We appreciate our business and hope you return and allow us to serve you again in the future. Sincerely, John Everett 626-626-4800
2016 Subaru Outback 3.6 BR
by Lorien54 on 11/22/2015John Everett, Martin and Luis were all very helpful, and courteous. Martin and Luis took the time to explain all the features of the car, and to pair our phones to the bluetooth. We also have Martin's and Luis's cell phone numbers in case… we have any additional questions. Much appreciated.Lorien, welcome to the Puente Hills Subaru family. Thank you for leaving us this great review. We are very happy to hear that John, Martin, and Luis has been so helpful and knowledgeable during your recent sales visit with us. We look forward to seeing you back again in the future! Take care. Best, Kevin Kim, GM kevin.kim.phs@gmail.com
Survey
by Mariaj2015 on 10/19/2015updated 11/13/2015Good customer service. Christopher gave us his full attention. He listened attentively to our needs and offered his assistance the best way he canMaria, welcome to the Puente Hills Subaru family. We are pleased to hear Christopher did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Kevin Kim, GM kevin.kim.phs@gmail.com
Puente Hills Subaru
by Janettefu on 10/21/2015updated 11/13/2015Lloyd Reese was a very good salesperson. They were quick and did not waste my time. Financing was very easy and fast.Welcome to the Puente Hills Subaru family. Thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and quick, and we believe that's how every car buying experience should be. Enjoy your new car! Like us on Facebook to catch the latest specials! Best, Kevin Kim, GM kevin.kim.phs@gmail.com
Not bad overall
by lshay369 on 10/10/2015updated 11/06/2015Reps were very knowledgeable and courteous, also willing to negotiate on price. They're enthusiastic about the Subaru brand. On our first trip we test-drove the 2015 Impreza Sport Limited, and I experienced no pressure to buy. After some… thought I got back in touch with the rep who test-drove the Impreza with me. His first recommendation had been the Crosstrek. His colleague test-drove that with me, and I decided to buy it. Not only is it a nice car, I enjoyed the spirit of camaraderie among the staff. They were also respectful toward my parents who came to help me with the purchase.Welcome to the Puente Hills Subaru family. Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Best, Kevin Kim, GM kevin.kim.phs@gmail.com
Great employees
by Kim_2015 on 09/23/2015updated 11/06/2015The sales person's passion and excitement for the car won me over. It made me choose the car I wanted and who I wanted to buy it from! She was great! Thanks Yue!Thank you for leaving us this great review, Kim. We are very happy to hear that our sales team could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best, Kevin Kim, GM kevin.kim.phs@gmail.com
Subaru Crosstrek
Subaru Outback
Subaru Solterra
Subaru Forester
Welcome to Puente Hills Subaru - we're the leading dealership for new and pre-owned Subaru vehicles in the entire greater West Los Angeles area. Why Subaru if you live in southern California? Because Subaru makes cars and crossovers/SUVs that are among the safest, most durable and most capable vehicles on the road today. If you regularly carry precious cargo - like your kids - you want the best protection possible. We do it all with Honesty, Integrity and Transparency!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Vietnamese
- Chinese
- Spanish
Dear Valued Customer- Thank you for bringing your concerns to our attention, they are very important to us. I would appreciate the opportunity to discuss and resolve the matter. Please contact me at your convenience. We would be grateful to regain your business. Sincerely, John Everett 626-626-4800
by nherrera on 06/06/2017