Browning Mazda
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Customer Reviews of Browning Mazda
Review type:
Great car buying experience
by A Jeanius on 08/04/2025
The team is friendly and welcoming. No high pressure sales pitch here. I knew what I wanted to test drive and loved it. When I decided to purchase the entire team - sales, finance, service - worked together to make it easy for me. I’ve had… a couple follow up inquiries to answer questions. Overall a great experience and I love my new CX-5. Highly recommend.
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28 reviews
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Thorough but lengthy
by Dave on 07/30/2024Friendly,knowledgeable got the job doneFamily Owned Dealership!! Warm Welcoming!!
by Kaylee Alas on 07/29/2024I recently had an exceptional experience purchasing a 2024 Mazda CX-30, thanks to Pablo, an outstanding car salesman. From start to finish, the process was smooth and enjoyable. The salesman was incredibly knowledgeable about the CX-30,… answering all my questions with clarity and providing valuable insights into the vehicle’s features and performance. What truly stood out to my cousin and I, was his genuine enthusiasm and commitment to ensuring I found the perfect car for my needs. He took the time to understand my preferences and guided me through the options without any pressure. His transparency regarding pricing and financing made the whole process stress-free. As well as, Pablo’s and Browning Mazda family following-up after the purchase to ensure everything was going smoothly and exceeded my expectations, amazing customer care! I highly recommend this dealership and the salesman Pablo for anyone in the market for a new car. Their professionalism and dedication made my car-buying experience truly remarkable.Quick and easy
by Frank on 07/13/2024Ronnie and Rafael were super helpful and professional. Made the whole purchasing process easy and smooth.Over the top experience
by Bryon on 07/08/2024All I can say is my experience buying my new car at Browning Mazda was great! Bryon and everyone who helped me through my purchase are so professional. I give them a 10 hands down. Best, Jocee McCulloughGood vibez
by Johnathan Alexandru on 06/14/2024Over all great experience, my salesmen were great in keeping my little 3yr old occupied with coloring pages and crayons... super friendly... and very helpful in my car buying experience....this is my 3rd car from Browning and I must say… they have always made every visit a family oriented oneAmazing Cars and Wonderful Dealership
by Yessenia on 06/09/2024Miguel was friendly and knowledgeable. He showed me the trims I was interested in and reviewed the differences between those cars. Next, he reviewed the promotions the were available to help me make an informed decision. His communication… between colleagues was exceptional, and they all helped make this a smooth and wonderful shopping experience. They went above and beyond. I am happy with my purchase and I’m enjoying my new CX-30. They also sold my Mom a CX-5 that day, and they showed her patience and kindness as she test drove a few vehicles before making a decision. She was impressed with the customer service and understood why I always go back to the Mazda in Cerritos dealership. I highly recommend!!!!!Felt like buying from friends!
by Steven E on 06/06/2024This was the easiest buying experience I have had. Everyone was super cool and easy going and it came along with a great deal!
The following reviews are more than two years old. They are not included in the overall rating.
32 reviews
Sales Department Rocks!!! (careful with F&I)
by NewMazdaOwner3 on 03/29/2016The Internet Sales Manager (Armando) was appropriately persistent and accommodating. He was up front with information & ultimately beat my OTD offer. While at the dealership, the Sales Representative (Rafeal) was very knowledgeable and… appropriately engaging. He provided me insight & information on the MAZDA CX 5 not found online. My overall experience with the sales department was top rate... Be careful with F&I representatives! They will egregiously hike up the price on everything from alarm system to warranty. I fell victim to a representative who was fast talking & heavy in the accent. They could care less about the buyers good intensions. This is a major reason for concern. Be careful, obviously.Mazda 6
by Andres1691 on 02/19/2016Anthony witsoe was very friendly and helpfulMazda CX-9 Touring
by fight_on on 12/15/2015We obtained an Edmunds Price Promise quote from Browning Mazda in Cerritos. It was not the lowest. We obtained a lower quote from CarsDirect.com, but the dealership for that quote was farther away. Browning was able to match the CarsDirect… quote. Final price was confirmed by email before we arrive at the dealership. Picking up the car and signing the paperwork was painless because we already had a pre-approved loan from my credit union.Love my Mazda CX-5! Thanks Ed
by JohnAndKaree on 10/03/2015We are return customers to Browning, and it was Ed Southfield that brought us back the 2nd time. My husband and I had been poking around the dealership for a few months, finalizing the decision we planned on making and each time, even when… we told Ed we weren't ready to buy, he was there for us and was respectful and understanding. He followed up with us each month and with his last call, we decided that it was time to make the purchase. He was accommodating and knew we needed to reach a certain number to make the deal final, which he was able to make possible. I would recommend Ed to anyone who wants a Mazda! Thanks for helping me get my CX-5 Ed!Thank you for your review, I enjoyed working with the two of you again. We at Browning Mazda appericate your business, and please tell your friends. Thank you again ED
Fabulous and Easy car buying process!
by JazzyyyB on 09/07/2015I have to start by giving a HUGE shoutout to Ed Southfield whom, I felt, went far beyond what a dealer should or regularly does. I first went to Browning Mazda to test drive a car, looking to shop around between 3 different dealerships.… Ed greeted me and instantly made me feel comfortable and relaxed, knowing at this moment I was looking to test drive and not buy right away. If you've ever test driven, it is generally a drive around about a mile or two, but not with Ed. He makes you understand the car and ALL of it amenities while driving, so much so that we went to a secluded area to test out the speed and sportiness of the Mazda. It was then that I was sold before even stepping foot onto another lot. I went home and the next day received a thank you phone call for test driving the product, still no pressure or questions regarding buying, just a nice call. Four days later I went to Kia to help my sister buy her first car and I hate to say, TERRIBLE service, and after her test drive, I couldn't help but compare every little thing to Mazda and the FABULOUS test drive I received from Ed. Crazy how you can shop for the same thing, but get completely different service. Anyway, I purchased a CX-5. It's been 7 days so far and I am completely, head-over-heels in LOVE! I will probably continue to buy Mazdas from here on out solely based on the FABULOUS service I received from Ed and in the Finance dept from ANNE. The whole process was smooth and so fast/easy. I'm already planning my next purchase. THANK YOU ED AND ANNE!Thank You for the Great Review.It was a pleasure helping you with your new car purchase,and if you have any questions about your new car or if I can be of any help please give me a call. Thank you again for your car purchase and the Great Review. ED
Comfortable, Quick, Great Service
by diskander on 08/31/2015Working with Steve Klasky and Jose was really stealer. They made me feel comfortable and gave me the opportunity to be myself. Steve really know what was a good fit for me and closed the deal well. I pushed through the entire meeting for a… lower price and Steve did his best to make that happen. I walked away with an amazing deal. Steve was eager to help me find the right car and I appreciate it a lot. Three months later and I am still very satisfied. :)Thank you for your review,and your comments about working with Steve Klasky and your car buying experience.We at browning Mazda appericate you business so please tell your family and friends Thank You.
Any questions ask for Ed
by zoomzoom39 on 08/22/2015Everyone at the Mazda dealership had a smile on their face, and it was a pleasure to buy a car through them. The person that stood out was Ed Southfield, he was able to answer every question I had and was very patient.Thank you for your review.We at Browning Mazda appericate your business. Its was a pleasure doing business with you,and thank you again.ED
Excellent customer service!!!
by kmoore237 on 08/22/2015I had the best experience here at Browning Mazda! Our salesman Ed Southfiled was fantastic and made us feel understood, comfortable, and top-priority. He never once pushed us to purchase a car or any extra features. He told us directly,… "I'm not here to sell you a car, but to help you buy a car." My husband and I walked in and told him exactly what we wanted, and thats exactly what he gave us. He was very polite, kind, and great with his customers! I was so nervous to go shopping for a new car and with Ed's help, I never had any doubt that I was with the right salesman. I would definitely recommend visiting Ed when shopping for your new Mazda. Oh, and I love my new car. It is definitely the right fit for me!Thank You Nate&Chris for your Great review. We at Browning Mazda appericate your business.Please tell your friends and family about me!, if you have any questions please give me a call. Thank You again ED
2015 Mazda Miata - Star Review!
by sb3cats on 08/13/2015I had a great experience at Browning Mazda. I did not need a new car - though the last new car i bought was in 1975. Ed Southfield approached me and he made me feel very relaxed and was great to deal with. There was no pressure, just… the subtle wanting to earn my business, which he did. I had been to several Mazda Dealerships and Ed and a gentleman from one other dealer actually contacted me after i left the dealership. Ed contacted me the next day to see if i was going to return with a friend as I had indicated when we initally talked the day before. Eds follow-up, demeaner and his enjoying his job - is why i returned to his dealership, as there were 2 dealerships much closer to me. Last month i had my car washed and when Ed spotted me, he came over for a few and we chatted about 15 minutes.. Ed is a class act and would certainly recommend going to Browning Mazda and work with him. He highly praised his coworkers and the dealership. SusanThank you for sharing your experience here at Browning Mazda, and with me being your Sales person.It was a pleasure helping you buying your New Mazda Miata, Thank you again for sharing your your experience. ED
Great Experience
by adrienneb23 on 08/11/2015I had ED SOUTHFIELD as my sales rep he was such a wonderful person! He didn't push any sales, he actually guided me in the situation I was in, answered all my questions. I had an out of state co signer, it took a week for them to get the… paperwork back and Ed was patient after calling everyday for 1 week and finally they got the paperwork from Texas and he promised to call me when it did come in and guess what? He sure did !! He even came in the day he was off, he's such a kind knowledgeable person that I even recommended my co workers to go to him when they need a car ! I would recommend him to anyone. THANK YOU ED!!Thank You for you review, it was a pleasure helping you with your car perches here at Browning Mazda.I enjoyed the experience, thank you again.ED
Great sales rep
by corpus516 on 07/27/2015I HATE shopping for cars, but I've been looking to replace my Nissan Z for a more practical, but still "fun to drive" type of car. Went to a couple different places and was very unhappy with their very rude attitudes and pushiness. Visited… Browning Mazda and Ed was the first to ask if I needed help. Had a very pleasant experience shopping with Ed as the sales rep. He was respectful, laid back, and not pushy at all. It was like dealing with a real person with real conversation, as opposed to having to feel like being on the defensive end with a lot of the sharks out there. We actually had conversations about personal life and various interests, which was quite refreshing from a car dealership. After test driving, thought about the Mazda 6 for a week. Ed followed up and was very nice. Decided to go back a week later to drive another Mazda 6. This time, we closed the deal. I got the car I wanted and met a pretty cool person. A big reason I decided to get the car from Browning was because of Ed. I think all sales reps could learn a couple two, three things from him.Thank you for your review, and your kind words about ED your sales person. We at Browning Mazda appericate your business and please tell your friends about your experience here, and ED
Perfect experience!
by CyndyJ on 06/09/2015Browning Mazda made buying a car the easiest possible experience! This is my second time here, and I would recommend it to everyone. Everyone loves a new car--but they don't always love the experience. These guys made everything easy… and stress free!Thank you for your great review,and sharing your car buying experience here at Browning Mazda for the second time!
Low Drag - Low Stress
by drgrinch on 06/06/2015I must say that this has been the most pleasant new car buying experience I have had - and I've had a few. The salesman, Ed Southfield, is an honest gentleman who immediately sets you at ease. The sales manager facilitated an easy and… mutually satisfactory negotiation of the price. Even the finance officer (read "closer" was pleasant to deal with and did not attempt to apply and high-pressure tactics when i declined the "extras" he was selling. This whole experience has been a real unexpected pleasure.Thank you for your Great review,and the kind comments about me!. We at Browning Mazda appericate your business, and your review about our dealership,and are sales staff.
Worth The Wait
by isaac_21 on 05/31/2015Dealer's are often associated with long wait times and the good-cop bad-cop sales tactic. I must say that the entire process here with ED Southfield was a pleasant one. The oneness and process was transparent, the deal was great, and the… personal touch made the process an ease. Big thanks to the Browning Mazda team!Thank you for your review, and your comments about our sales staff. We at Browning Mazda appericate your business, and your kind remarks. Please tell your family and friends.
About our dealership
Thank you for your review, We at browning Mazda appericate your business. Please tell your friends!!.
by caremgr1 on 01/01/2016