Browning Mazda
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Customer Reviews of Browning Mazda
Review type:
CX-50 Hybrid
by Rosales Family on 07/25/2025
My experience was very positive. Mohamad, Rafael, Cesar, and the financial team did great! We are happy with our purchase and look forward to our future road trips.
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The following reviews are more than two years old. They are not included in the overall rating.
32 reviews
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CX-5
by hercupeez on 05/10/2015My sales person, Ed Southfield, was very professional and was able to provide great service. He made sure all my questions were answered, and was able to steer me through this car buying experience nearly painlessly. He made sure everything… was right with the car and by me before the car was delivered. Well done.Review for Ed Southfield
by barb1213 on 05/09/2015Ed Southfield is an excellent salesman. He was not a bit forward like most of your salesman are these days. We purchased a 2014 CX5 SUV, Ed answered all of our questions and then some. He was very knowledgeable. This is the second Mazda… we have gotten from him. Your very fortunate to have such a great salesman.Thank you for your Great review it was a pleasure doing business with you again! If you have any questions please give me a call @ (562)924-1414. Thank you again. ED
Browning Edwards Review
by edvest on 05/07/2015Everything was done perfectly, professionally, on time, clearly. Ed Southfield is a breathe of fresh air regarding consumer service at a 12 on a scale of 1 to 10Thank you for the Great review.It was a pleasure helping you with your New Miata, and if you have any questions please give me a call. We at Browning Mazda appericate your business.Thank You again ED
Mazda6 buying experience
by PatBay5 on 04/25/2015Meeting and dealing with Ed Southfield has made all the difference in purchasing my new car. He has been fair, informed, helpful and professional from the start. I had doubts and reservations about the Cerritos Browning Mazda dealership… coming in, and my first experience on the lot was poor without Ed, but I returned a week later, met Ed, and everything turned around for the better. I purchased my Mazda6 from Browning largely due to Ed Southfield.Thank you for your review, and your experience here at Browning Mazda.I appericate your comments about they way we treated you, and I'am happy to have made a friend. You and your wife were Great customers. Thank You again ED.
Great Service
by creativeguy12 on 04/22/2015I wanted to take the time to pay compliment to the dealership and especially to Ed Southfield my salesman. Ed was never pushy in our sales transaction, in fact we felt very comfortable every step of the way to completion. Ed went way… out of his way to help us find what we were looking for in a new automobile. We ended up purchasing a 2014 CX5 and could not be more happy with our purchase. In fact we have purchased two automobiles as of date from Ed.. The Browning dealership is very fortunate to have on their team. Thank You to the whole dealership and especially Ed.Thank You for your Great Review.We at Browning Mazda appericate your Business, and your Kind words about ED. Please tell your friends.
VERY HAPPY WITH MY PURCHASE!
by gcmnorwalk on 03/14/2015I was impressed with all the expertise and customer service I received her at Browning Mazda. I was a little nervous I wasn't going to find the deal I wanted, well I gotta hand it to my salesman ARMANDO, he was amazing!! He is very… knowledgeable and patient! I didn't need to look elsewhere I got the car I was hoping to get with a GREAT deal. I would definitely recommend Browning Mazda to anyone looking for a car. Ask for Armando he is AMAZING!! You will not be disappointed.Thank you so much for your review. Here at Browning Mazda, we pride ourselves in delivering the best customer service possible to all of our buyers. We will be sure to let Armando know that you appreciated all his hard work in making sure you were happy. If you ever have any questions or know someone interested in buying a new or used car, feel free to have them contact us directly @ 562-924-1414. Enjoy your new car! Ed Southfield, Customer Car Manager 562-924-1414
Fantastic Car Buying Experience
by Erford on 03/06/2015Ed Southfield greeted us before we entered the store and started taking care of us immediately. The knowledge he shared before, during and after the test drive was incredible. He is a true expert! Returning to the store and completing the… purchase of our new CX-5 was a seamless process and we are confident we received the best treatment we could have experienced anywhere.Thank you so much for your great review. We hope you are enjoying your new CX-5. Treating our buyers with the highest level of customer service is our #1 Priority. Should you have any questions, please don't hesitate to give us a call @562-924-1414. Ed Southfield, Customer Care- 562-924-1414
firt time car buyer
by myra18 on 03/03/2015good job done by edwardThank you so much for your review. 1st time buyer, but lifetime customer is what we believe every buying experience should be. If you ever have any questions about your new purchase, please don't hesitate to all us. Remember, we love happy customers and we love referrals. Ed Southfield, Customer Car - 562-924-1414
WOW - GR8 EXPERIENCE with BROWNING MAZDA
by LouiseASL on 12/26/2014I am one who walks on to a car dealership expecting the worst. So, imagine how unprepared I was by the low pressure, congenial, professional and sincere sales department at Browning Mazda. From Tony who guided us to the right car (Mazda 3… Grand Touring) to Edward Southfield who gave amazing customer care. George Diaz made sure that our financial matters were a breeze and to top it off Henry the GM came to wish us luck and ZoomZoom! The service folks were kind upon meeting us, too! Looking forward to recommending this dealership to others who are as skeptical as I was! For what it is worth- there was very little haggling - the price quoted by the dealership was fair and honest. No BS... just say'in.Thank you for your business and your wonderful review. We appreciate you very much. Please don't hesitate to call us directly with any questions regarding your new purchase @ 562-924-1414. Ed Southfield, Customer Car, 562-924-1414
Wonderful! I left the lot knowing I was taken care of, and have a great car
by booitsyisa on 11/22/2013updated 08/03/2025This is by far the best Mazda dealership I went to when searching for my new car. Steve was SO helpful. He never pushed me, but simply showed me what they had in stock for what I was looking for. He has a lot of product knowledge and made… sure I left that lot knowing everything I needed to know. Sam, Angie, and Wendy were also very helpful in getting me the best deal I could get. I am a proud owner of a Mazda3 i sport thanks to them!Very disappointed
by nothanks3 on 04/14/2013updated 08/03/2025I recently used your "get a dealer price" tool. It found only one Mazda dealership in the area it searched, Browning. Several years ago I bought a car from them, even though I knew more about the car than the salesman, and had to correct… him several times as he spouted facts about the car. It turned out we were there on the last day of the month and they must have really needed to make a sale because they wouldn't let us leave. The car was for my wife and she really wanted it so we made the deal. Later we found out that they had lied about the Lojack system being movable to another vehicle. When approached about that the sales manager called the salesman in and gave him some grief and we got floor mats for our new car as a gift. I noticed when we got home that the matts didn't fit right, that was because they were from the previous model of the car and not designed for our car. We use an independent mechanic and try to stay out of dealerships unless it's warranty work, and it seems the battery for our car (Miata) is a special model that we needed to get from a dealer. When that happened the first time it took Browning 3 hours to change the battery. It's in the trunk, you lift the matt and release one bolt to free it. As a parting gift they washed her car, not noticing that one window was not all the way up. So they got the inside of the car wet. Now when they got my recent email query for a price on a CX-5 I immediately got emails from 3 different people from Browning saying they were on my request and would have a price soon. It's been over 14 days and no price yet. How long does it take to walk out and look at the sticker on a car window and email that price to me? The next day I got a call from a gentleman from Browning asking when I'd like to come in and buy the car. I told him I just wanted their price as I'm looking at other makes and I need to sell my existing car first. He said he'd call me back in a week. 15 days and no call back, which is just fine with me. For over 13 years Browning has been a disappointment to us, and they continue to stay that way.Great salesmen, not pushy
by AshesR on 03/29/2014updated 08/03/2025Had a great time purchasing my Mazda , I wasn't stalked by car salesmen which was the case at other dealers, they were very patient, and when I finally made my decision the process was very quick, didn't take more than an hour, Ed was my… salesman.Thank you for your review,We at Browning Mazda appericate your business. please tell your friends
such a scam - DJ
by jc2012 on 01/04/2012updated 08/03/2025This Dealership claim that they are No. 1 in the S. Cal and no other dealership can beat their price and stock, unfortunately the truth is that no other dealership can beat their BS and lies. Long story short! Got an offer by their floor… manager with an outrageous OTD price. Then I walk out and enjoy a nice dinner with friends. Second day, the Internet sales manager DJ called a few times and asked me to go back. I told him that I already got an offer from other dealership (same trim/color/spec) for $835 less. I told him I am not interested in driving 50 minutes down to the dealership and waste my time. DJ promised that if the offer on black and white from other dealership, he will honor that price and beat that price. So, I went in expecting to get that price (X). Original (First Day) Browning Mazda ask me to pay (X + 835) + Tax & Fee Now they said this will be the final price X + Tax & Fee WRONG!!! After I present the offer on black & white, DJ said due to the color preference, he will need to add $200 for them to balance out cost. SURE! Then he said his boss wouldnt sell at (X + 200), and ask me to add another 185. Then he said his boss give the final offer (X + 785) WTH??? I decided that this is such a scam and he said (X + 585) is the final offer of his boss. Whatever! So I said, I dont have time to be wasted here. Give me an final offer. Then we will have a deal. Ok, he finally offer a price. Not the best but I do not want to keep on wasting my time here. So I said, bring me the paper with OTD price, then we will sign. Guess what he came back with the price thats $174 more of what we had agreed on ??? He said that this is for the color preference. EXCUSE ME!!! Didnt you add 200 already for the color preference???????????? So, they said the best offer they can give is (X + 785). So, DJ promised to give you X for the price. And want you to pay for (X + 785) as the sale price??? This is such a scam and unprofessional act. I am ready to write an official complain to Mazda HQ and complain Browning Mazda for their utmost unprofessional act.Easy purchase but a little slow.
by amati5 on 01/13/2012updated 08/03/2025I got the quote on the net and they honored the offer when we got there. They were serious about the $500 loyalty rebate so we had to track down my brother for his Mazda's registration which we couldn' get until later that night. We… insisted on taking the car with us and come back later with the registration and they let us. Overall, it was a no hassle buy but the time was not spent very well. We had to wait a lot for the paper work. Fiance manager knew well enough not to push for extended warranty or any extra services.Very pleased
by Dadwagon on 11/22/2012updated 08/03/2025Best experience I could've hoped for. Looking for a Mazda 5, e-mailed 15 Mazda dealerships in the LA area, followed up with the ones that were serious, and Browning came out the winner. Brian, my sales rep, was straightforward, honored his… OTD price (actually came in a little under), and didn't bother with needless dickering (except on my trade-in, and let's face it, I was happy to get a couple hundred for that). The process was pretty lengthy, since we walked out with the car at the end and there was a lot of paperwork to go through, but I was very happy with the overall experience. They were professional and respectful, and I'd recommend them to anyone.DISHONEST
by 6656 on 04/14/2013updated 08/03/2025These are the most disorganized, sleazy and unprofessional car salespeople I've ever encountered. Worst of all, they aren't to be trusted, so you waste time even dealing with them. I contacted Browning to buy a car over the Internet, and… had 4-5 "Internet Sales Managers" repeatedly emailing and calling me several times a week, with various and uncoordinated deals. There were promises of $1800 below invoice and .9% interest for 60 months...bogus quotes that were never put on a contract because their obvious MO is to trick people into coming into the dealership and raising the price over the course of several hours in an attempt to wear the customer down and get him to agree to a higher price. This is sleazy and unprofessional, and DJ is particularly bad. I wouldn't waste a minute with this dealership.Great people, great service! Great deal!
by Defab on 06/01/2014updated 08/03/2025Ed, Steve, & Ali were phenomenal in the purchase of CPO Mazda 6! Definitely go see them if you're in the market for a Mazda.Thank you for amazing review. We will be sure to send your regards to our phenomenal team members who helped you with your purchase. If you need anything else going forward, call us directly @562-924-1414. Ed Southfield, Customer Care- 562-924-1414
About our dealership
Thank you for your review, and we at Browning Mazda appericate your business. Please tell your friends about ED and your car buying experience with him. Thank you!!
by caremgr1 on 05/11/2015