CarMax Canoga Park
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Customer Reviews of CarMax Canoga Park
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1 sales review
Worst Sales Experience Ever
by Carmax Canoga Park on 09/20/2020I'm fuming right now. I called to make an appointment for a test drive at the Canoga Park Carmax. I gave them the car's stock number. They said to come in at 8PM for the test drive. Great! I get there at 8 on the dot, sign in... car… doesn't seem to be ready. In fact, a salesperson doesn't see me until 8:30. We then take 15 minutes to process my insurance, copy my driver's license for the test drive, by now it's 8:45... and they say it's too late to do the test drive. Dude, I drove from West Hollywood for this friggin' test drive. 45 minutes there, 45 minutes at Carmax, and a 40 minute drive back... 2 HOURS AND 10 MINUTES of my life and I don't even get to drive the friggin' car?!? The manager said the only thing he could do is reschedule the test drive for the following day. I was on time. Why did I even bother scheduling a test drive? Sorry buddy, you lost a customer. Too bad, the car looked sweet too.
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