Bob Smith BMW
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Customer Reviews of Bob Smith BMW
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The following reviews are more than two years old. They are not included in the overall rating.
85 sales reviews
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Great Experience with Purchase
by baguilar0220 on 04/15/2016My husband and I ordered a 2016 X5d through Bob Smith BMW and were happy with the experience. JC and Natalie provided the information we needed to make a decision on a vehicle. They kept us informed of the status of the order and the… delivery was quick and painless.Best Service I have ever had from a dealer or anywhere!
by acevedos64 on 04/12/2016The best Service and I did not feel like I needed a credit check at the door. I had poor service at another dealer but from the moment I walked into Bob Smith they were nice and kind and made me feel at home. Ryan Bosman and Brian from… finance went above and beyond to meet and exceed my needs. I will definitely buy from here again for life!Great customer service
by Helenmirchi1 on 04/09/2016Went to buy a BMW yesterday and I had a amazing experince . Everyone was very helpful and great customer service. I worked Tiger, Marinka ,Kelly Neal , Julia Quinn and they made amazing deal for me and worked with me along the way. Great… communication and customer service skills. If you want to buy a BMW this is def a place to go .BMW 228i lease 4.2.16
by DL_1991_ on 04/03/2016We received fantastic service and a great deal. Hovik and Hans were exceptionally professional, friendly, and helped make the process easy. I will be coming back here when my lease is up.New BMW Purchase
by bigbmwfan2 on 04/03/2016Just purchased a new vehicle from Bob Smith BMW. Went through the Internet Sales Department and had the extreme pleasure to deal with Natalie Medina. The entire process was far superior to any vehicle purchase I've had in the past. And… at 68 years old, I've had plenty. In every aspect: courtesy, friendliness, efficiency, knowledge, professionalism, and attention to detail, Natalie was the best. On a scale of 1-10, I'd rate her a 12. I highly recommend Bob Smith BMW and Natalie Medina.Professionals in Every Department
by Bruceld on 02/14/2016We purchased 328i for my daughter and from the start to finish it was a pleasant experience. Highly recommend thus dealership.Best of the Bunch!
by jno2016 on 01/07/2016updated 01/25/2016I went to half-a-dozen dealers in the area, and these guys and gals were by far the most considerate, knowledgeable, helpful and hospitable. Can't beat that combo!Great experience
by budrobinson1 on 01/10/2016Easiest car purchase ever. David Prince is a 10.5 Stars & 2 Thubms Up
by czdiamonds on 01/01/2016Ryan is the best salesman ever! Worked so hard to locate and get the exact car I wanted with only a few left on the West Coast. Took several days but he never gave up. I was not willing to settle and didn't have to with Bob Smith! Thank you… for my beautiful fully loaded 2016 650i black on black convertible. Will only go to Bob Smith for service. Nicest people and best dealership all the way around.Very happy with Bob Smith BMW
by Jcapathy on 11/04/2015I had a great experience with the people at Bob Smith BMW. I did almost no "haggling" and got the car with the option I wanted at the payment I needed. Great experience and will definitely buy again from Bob Smith. In fact I'm already… planning my next purchase.One Happy Cowboy!
by CowboyRJP on 10/05/2015I have purchased/leased numerous vehicles from Bob Smith BMW dating all the way back to their Canoga Park location primarily because they are consistently the very best at what they do. From sales to service they are simply outstanding. I… have recommended this dealership to many friends and family members throughout the years and they too are always very satisfied with the experience. Most recently I took delivery of a 2016 640i M-Sport Coupe that is absolutely stunning equipped with every option available. Marc Medrano and Paul Nemo treated me with utmost courtesy and respect in making it happen. They would simply not stop working until I was completely satisfied with the deal and they did so without the slightest bit of pressure. Once again, kudos to the Bob Smith family-Thank You! I am one happy cowboy!Exceptional Buying Experience
by kingjeck on 10/05/2015Kudos to Mr Ryan Bossman. My wife and I were very satisfied with Mr Ryan Bossman. He was very professional, knowledgeable and experienced. We'll definitely recommend him to our friends and family.Excellent Staff - Awesome dealership!!
by vinnygar1 on 08/18/2015Staff was very professional and accommodating in particular my Client Advisor Natalie Medina! I am already looking forward to my next BMW purchase at Bob Smith BMW Calabasas.Amazing dealership and friendly people
by ahmed12 on 07/02/2015I was searching for a car after moving to LA. every dealership gives you different numbers and false hope. I was at rusnak BMW before stopping at Bob Smith. the sales man at Rusnak was really firm, non flexible with attitude. I am a… physician and I don't have any experience in buying and selling cars and as a customer, the dealership should respect that. at bob smith I met Anthony, he was so patient and answering all my questions. we went over couple cars until we found the right one. I wanna give bob smith thumbs up and for Anthony two thumbs upAmazing introduction into the world of BMW
by Navid92 on 06/11/2015I used to be a car salesman, I walked up in this place thinking that i KNOW i am not going to get the deal that i want same day, and just decided to go in for a test drive, so that i can come back in 6 months to make the deal and drive off… with my brand new bimmer...After talking with Dominick Brown the salesperson, he assured me that they would be able to get me that deal that i was sure was not going to happen...I talked with the sales manager and agreed that if i were to get the deal i wanted, that i would go ahead with the credit app and make the purchase if approved...WHAT DO YOU KNOW, i guess i don't know everything haha, i got the green light and drove off with my baby! I would honestly recommend this dealership to EVERYBODY, I am so ecstatic that i will continue my business for the life of me, or the dealership, because as a customer i felt respected for what i'm worth, which after all is money, and this place knows how to treat their clients, so with that said, I DEFINITELY RECOMMEND THIS PLACE!!!Great Internet Sales Experience
by happycarowne5 on 06/08/2015Kind, honest, and efficient - my experience was as easy as it gets!Exceptional Experience
by BMW428me on 04/30/2015From start to finish, the experience was positive - from sales to finance to the genius bar......well done!Excellent buying Experience!
by Yazdanifam75 on 03/26/2015Pegah Fakhar worked very hard to get us the best deal! We felt valued as customers and people! Love my new X3! We will definitely be back!Sales Service
by william1439 on 03/10/2015My wife and I were completely satisfied with Mr. Ryan Bosman. His personality, patience and care of family enabled us to achieve our car desires and needs.New Car Purchase
by beatrice5 on 02/17/2015The sales experience at Bob Smith is excellent. Hovik Azolyan is the salesman we worked with and he was excellent - professional, experienced and he possessed product knowledge second to none. We would recommend Hovik to our friends and… families who are in the market for a new car.Great Sales person Neil Perlmutter
by dandv1 on 02/07/2015We visited Bob Smith BMW looking for a used newer 328i. We met Neil who was very much understanding to the type of car we were looking for and our budget. For the next several days he stayed in touch with us until the right car came along… and he worked with us and the manager to get the right price for a CLEAN, beautiful low mile 2013 LOADED beauty. He is a very considerate sales person and works hard to earn your business.
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