Mercedes-Benz of Calabasas
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Customer Reviews of Mercedes-Benz of Calabasas
Review type:
Excellent customer service!
by Izza Marie on 05/19/2025
We were in the market for a midsize SUV after my car getting totaled. We shopped around and Mercedes has the best deal for the ev car we’re looking for. Vic was very helpful and answered all of my husband’s questions even his texts in the… middle of the night. Thank you, Vic!
89 reviews
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internet sales
by Karnigk on 10/16/2024I recently had the pleasure of purchasing a Mercedes from Gus, and I couldn't be more satisfied with the experience. From start to finish, Gus was incredibly knowledgeable, professional, and honest. He made the entire process smooth and… stress-free. Gus took the time to answer all of my questions and provided detailed information about the vehicle. His attention to detail and willingness to go the extra mile truly set him apart. I never felt rushed or pressured, which is something I really appreciate when making such an important purchase. The Mercedes I purchased is everything I hoped for and more. It was in perfect condition, exactly as described, and Gus ensured that all the paperwork and logistics were handled efficiently. If you're in the market for a quality vehicle and want to work with someone who genuinely cares about his customers, I highly recommend Gus. He made the car-buying experience enjoyable, and I couldn’t be happier with my new Mercedes!Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Used car buyer
by B H Zell on 10/02/2024updated 10/09/2024We were treated well and got what we feel is a fair deal.Thank you for taking the time to let us know how we did. We hope you have a great day!
Superior Customer service
by Farid Moh on 10/06/2024Thank you to the Mercedes sales team, Sally and Keyhan for your exceptional service and professionalism. Your attention to detail, deep knowledge of the vehicles, and commitment to customer satisfaction made the buying process smooth and… enjoyable. I truly appreciate the care and effort you put into making sure every aspect of the experience was top-notchFarid, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Calabasas! If you have any further questions, please give us a call. We're always happy to help!
2020 C300
by 2020 C300 on 09/07/2024My purchase experience was very smooth. No pressure what so ever. The salesman Alex was extremely friendly and help full through the whole transaction. I will definitely will go back.Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Mercedes Benz Calabasas Experience
by IFausset on 09/04/2024We worked with Nick in sales. He was amazing to work with and gave us exactly what we wanted. It was effortless.Ifausset, thank you again for taking the time to let us know how we did. We hope you have a great day!
Smooth and Hassle-Free Experience
by EmadTad on 08/13/2024updated 08/20/2024This week I got a beautiful 2024 EQS 450+ from Mercedes-Benz of Calabasas, and I have to say it was a surprisingly easy experience, thanks to Hessam Ehsani. I'm not a fan of spending hours at a dealership, so I was really happy that most of… the process was done over the phone and through text. I knew what car I wanted over the weekend, and by Monday morning, Hessam had found the exact one I was looking for. He made sure everything was set up just the way I wanted--model, color, options, everything. What I really appreciated was that I didn't have to be there in person until it was time to sign the papers. When I finally went in, it took less than an hour to finish up and drive off in my new car. Hessam is honestly one of the nicest people I've met at any dealership. He made sure everything was ready when I arrived, walked me through all the features, and even said I could call him anytime if I had questions. It's rare to find someone who cares that much about making sure you're happy with your purchase. If you're looking to buy a Mercedes, I'd definitely recommend going to Mercedes-Benz of Calabasas and asking for Hessam. He made the whole process simple and stress-free, which isn't something you can say often about buying a car.Hi, thank you for taking the time to leave a review for us at Mercedes-Benz of Calabasas. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Great Experience
by JLJLJLJL on 08/15/2024Great experience, very helpful and we're able to expedite signing my lease. Hessam and Sang Lee in particular were amazing, very kind and understanding. Thanks!!Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Mr
by Mo khajeh on 07/23/2024Oliver was great made the experience seem less fast and easyHi Mo, we are very happy we could provide you with a positive experience! Thank you for taking the time to let us know how we did. Take care!
Prompt response and smooth service
by RanjitP on 05/26/2024I picked the car I wanted online from the dealer inventory, used the Mercedes model to determine the value for my trade-in, had prompt responses from Oliver at the dealership, and once I got to the dealership the decision making process and… document completion was seamless.Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Very satisfied!
by JustJames on 04/26/2024My salesman Marco was great, really. This is the 40th vehicle I have either purchased or leased in my lifetime for myself, to say nothing of the dozens of car deals I have helped friends and family purchase for themselves over the years.… I've seen and been privy to just about every tactic there is in this business. Marco, immediately came out with a welcoming and inviting tone, and that was just his email! He was clear in answering everything I asked and wanted to know about the car and the deal. I told him I lived more than 150 miles away from the dealership, so everything is going to be handled via email, text and phone call. No problem. I sorted my own financing, and true to his word, the car was prepped and ready for me when I arrived, even when I arrived almost an hour early due to the train running early. He had a porter pick me up, in a very stylish, luxury SUV and Marco and I immediately sat down and started to go over the details. Upon inspection, there were 4-5 items I noticed which I would have preferred to have been told about in advance (as this was the first time I was seeing the car in person), however, he apologized for the oversight, went to speak to his management team and we finalized on a fair and evenly negotiated sale price with relative ease. His demeanor the entire time was to make sure I was 100% happy and satisfied with not only the car, but the deal we had made. I was, I am and I am also happy to share that sentiment. Rosa, the F&I person, was also extremely professional and courteous. Listened to my questions, and any objection or clarification I needed, she answered and never once made me feel like it was a silly or obvious question to ask... although I am sure some of them were. My sincerest thanks and best regards to the team at Mercedes-Benz of Calabasas. There truly and definitely is difference when you seek out the quality and performance of brand like Mercedes-Benz; they embody the professionalism, clarity, quality and performance just like the products they sell. Thank you lady and gentlemen, it was a pleasure to do business with you. 10/10 Recommend. --JThank you again for taking the time to let us know how we did. We hope you have a great day!
Car purchase
by CecyBou on 04/14/2024Gus, Nick and Raj were great! Very helpful made the car purchase experience a great one.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Scam and Dishonest
by Marbarks on 05/28/2021I called to try to buy a 2020 GLE SUV that was $59,999. The button on the internet said Get Online Price and when I pressed it and filled out the information I was told the price was the same and that the wording was confusing. Okay, so I… had 3 or 4 phone calls and 9 emails back and forth sending pictures of my car for a trade in and trying to get a final number so I could purchase the car. I spoke with Yaghoot Rassouli-Zadeh who went by Jennifer throughout all of this. She told me they would give me $10,000 for my 2010 GLK but that I should try to sell it locally for $11,000 because that is what she would do. So I kept pressing for a final number with shipping, taxes, etc. I was trying to get them to take my car even though I would have to pay for shipping it back. I waited and waited to hear back after all of that. Nothing. Finally the afternoon on the day after we had all of this communication, I received an email. She said, "Hello I opologize for the delay. We were super busy and I was not at my desk most of the day. Also, I opologise but the car you were inquiring about has beeen sold over a few days ago. It was not updated yet on the web site. I have sent you other options. Let me know if I can send you a break downof any of the choices. Looking Forward" This is unprofessional. I would not recommend this dealership and particularly this salesperson.Dishonest [non-permissible content removed]!!!!
by DrJulian6780 on 02/13/2021I'm sure all of these 5 star reviews cant' be written by actual customers, because my experience has been the worst car buying experience I've had on "3" continents! I wish I could have given zero stars! I found a used car I wished to… purchase for my teenage daughter online, via the MB Calabasas website. Very interested in purchasing the car I emailed; the response was instant, and at that point I foolishly believed I was dealing with a reputable dealership, with at least a modicum of scruples, how wrong I was! Following several emails, I informed the person I was dealing with, (I say this because they would never attach their name to an email!), I was from out of state, and wished to purchase the car, and would have it shipped to my home address, to avoid the 2500 trip to collect the vehicle. At this point I should have walked away, and saved myself hours of wasted effort, but more fool-me, I didn't. I was informed after agreeing the price, that I couldn't arrange for a company to transport the car, why I asked? I was informed it was company policy to only allow shipping through MB Calabasas own transport company, and the cost would be $2,000. Wow, that was expensive considering 13 transport companies had quoted me between $800-$825, (one did price it at $1025 though!) After some haggling we agreed on $1,500. Next was pay a deposit, right. No, apparently they don't take deposits. Okay, I'll pay for the car in full! When I was eventually contacted, via email, payment could only be made by wire transfer I was told! This definately didn't sound right. So, I contacted the finance dept. You guess it, there was no there to talk to; this is a recurring theme, with anyone you wish to speak with at MB Calabasas; regardless of what time of day you phone, or how often. Finally, I received a phone from David Amby (Sales Manager), I informed him of issues I was having, and that all I wanted to do was give them money for a car; why was it so difficult? His reply was: That in actual fact I didn't only have the option of wire transfer, I could pay over the phone with a card. I even suggested if it would be easier, I would fly in to complete the transaction; "no that won't be necessary, we don't want to waste your time" was the reply. What joke that statement was! Great I said, and could he double check to see if all the costs I had been quoted were correct. He assured me he would, and get back to me. I never heard from him again! After more fruitless telephone calls, that no one answered. I received an email (from anon), asking if I was still interested in the car. I replied yes; to which I was assured now that everything was in place including shipping, and yes in fact I "could" make the purchase with a card over the phone. (See images of emails below) Wonderful I think, I transfer money from a money market account, and speak with my bank to ensure they aren't any issues making such a large purchase with my card; they make a note and everything is in place, but too late to complete the purchase, due to time difference. The next morning while working, two calls, and two emails were received; the emails stated: "Good morning are your ready to move forward on the Volvo purchase?" & "what works best for you today have everything ready". Sounds good I thought! Early afternoon I telephone, card in hand to complete purchase. To my surprise I'm informed they won't be selling the car to me! Why I ask? "Well, I'm told someone else is going to come and look at it later in the afternoon, and we have to give preference to Californian buyers who come in to look at the car". This is utter BS I say, I'm ready and have been for 3 days to pay the full amount. That doesn't matter, I'm told, selling to out of state buyers takes time sending document to sign etc. But I've said I'll buy the car now, I say, so the sale is already completed and you have the money in hand. "Sorry", the manager says we have to see if the person coming in to look at the car, wants it first!" End of conversation. These people are unethical [non-permissible content removed], beware!!!!!!!!!!Dishonest
by CPOowner on 06/11/2019Should have known when I was lied to about the price of the vehicle up until the moment of signing paperwork. Bought a "Cpo" that had passed their "tough 160 point inspection". Less than 500 miles later I had to replace all my brakes and… rotors which according to my paperwork had just been replaced by the dealer prior to my purchase. The dealer refused to do anything, and instead spoke horribly to me. Feel so taken advantage of and ripped off. Would not recommend this dealer to anyone. Untrustworthy. Dishonest.Hello, we are so sorry to hear of this experience. Your satisfaction and trust are important to us and we hate that this wasn't reflected to you. If you would like to discuss this in more detail, please reach out to our GM, Mike Franz, at 818-591-2377. Thank you and have a great day.
Poor Customer Service - Dishonest
by RobertS on 12/10/2017I was paying cash (certified check) for a car and specifically asked that they not do a hard credit pull on my credit file. The salesman assured me that they would not. I got home and found that they conducted a hard pull which made my… credit score (800+) go down. Why did they do hard credit pull when for all intents and purposes I was paying cash??? When I complained, they promised me that they would investigate and get back to me. Six days later and it has been nothing but silence. No response from anyone. VERY POOR CUSTOMER SERVICE and sales practices.Arnie
by Yomojr1 on 02/24/2017updated 03/07/2017Car was taken immediately without an appointment. They drove me home. Called next morning to let me know car was ready. Sent a driver. The car was clean and check out couldn't have been smoother or faster2 year / 20k maintenance
by calibb25 on 02/24/2017updated 03/07/2017Service has always been good, but Ryan was great! He made the extra effort to make sure the required (included) services were performed on my vehicle.Marcus Simpson
by Ashafiq on 02/25/2017Quick e pricing for my E300,Marcus had car waiting ,best price , fair trade in for my previous car,don't go to Encino esp/Valencia. Calabasas Mercedes dealership is the best .honest and well meaning team
by 1marwan on 12/31/2016professionals, dedicated workers, and always there to help me; that's Steve Schwartz. The dealer body truly wants to assist, in a very well organized team of good intentions. I have been taking my cars to service at Calabasas Motorcars for… years, never a disappointmentGreat Experience!
by kcornwell20 on 12/13/2016updated 12/29/2016David Koepel was so patient and treated us very well. He was personable and really went out of his way to make our purchasing experience great. We arrived on a Friday evening and were at the dealership until 10:00. He was patient and… accommodating.Calabazas Mercedes Benz
by Kenknott on 12/21/2016Great experience buying my CPO 2014 C250. Veron apologized for not having the car I was interested in on the lot; it had been loaned out to a customer getting his windshield replaced. We did the initial paperwork at the agency. Veron picked… up the car, had it detailed, brought it to the house and we finalized the paperwork there after a test drive and visual inspection. Went out of his way to make it happen.
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz EQE SUV
Mercedes-Benz GLE-Class
About our dealership
Izza, we are so pleased you enjoyed your visit to Mercedes-Benz of Calabasas! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Katie Witt on 05/20/2025