Putnam Ford
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Customer Reviews of Putnam Ford
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Dealer would not honor online order
by Kevin on 05/03/2022I ordered a Mustang Mach-E online on 8/17/21, placed a $500 deposit, and assigned this dealership to receive the car. I was told on 4/26/22 afternoon that the car had arrived. The salesperson and manager told me it would be fine to pick it… up on 4/29/22 afternoon. They said they would NOT honor Ford's price protection policy, despite telling me months earlier that they would try to, so I would need to pay $2000 more than the initial order price. I asked if I could sign paperwork on 4/29 and take receipt of the car, and the salesperson and manager said that would be fine. Instead, I was sent a contract via email on 4/27 which did not include my initial deposit. They did not provide a corrected contract when asked. I did not sign this. I spoke with the owner on the morning of 4/29 who threatened to cancel my order, but also said he would have his staff look into the situation and reach out to me. When I did not hear back I started calling the dealership to let them know I was coming over, but nobody would pick up the phone. I was finally able to reach someone in the afternoon, when I was told that nobody could handle the paperwork that day, and also the car was no longer on the lot. I was told on 4/30 they had actually sold the car to someone else on 4/29 in the morning. Basically -- they sold the car that I had ordered eight months ago to someone else without my knowledge or consent. They used high pressure tactics to get me to agree to a higher price. They did not honor the verbal contract for me to pick up the car. This is NOT a trustworthy dealership and I would encourage you to go elsewhere.
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