Customer Reviews of House of Imports
Review type:
Great Mercedes Dealer
Please Customer
by SunnyDriver on 07/03/2025Jag was a wonderful Service Advisor. He listened and helped me resolve several issues I had with the operation of my vehicle. Overall, the wait was pleasant and worth the visit.Hi, we're happy you found our staff to be so supportive during your experience here at House of Imports. Please let us know if there is anything else we can do for you; we are more than happy to help!
My MB service appoinmenet
by GPerez9 on 05/21/2025Nothing but great things about my experience yesterday at House of Imports. From scheduling my appointment to retrieving my vehicle it was a smooth transition. Your service representative, Ms.Jung Wha Kim, is outstanding. She explained the… process and within two hours our vehicle was ready. She keep us updated and informed. Very pleased working with her. Another great person at your dealership.Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service
by Terrah S. on 05/09/2025I will be coming here for all of my services! Alex made this so seamless. I have 2 kids and am driving people around constantly so it's really hard to get in and out without disrupting our daily schedule but I this was so easy!Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Joan Goyena on 04/26/2025Well informed and fast service. Allyson was very courteous and good communication She also looked at areas where I can get discounts and I really appreciate itHello Joan, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Service went very smoothly as usual at HoI
by Agonzalez273 on 04/25/2025Dropped off quickly, got loaner questions quickly. All done through website.Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Sales Experience
by JNUPE1511 on 12/02/2024updated 12/09/2024The sales experience was sloppy, especially after purchasing the vehicle. I had to call several times to get the services set up, and the sales team was slow to respond. Bryon, the service guy, was fantastic! We had some issues… initially, but he worked hard to resolve them. Do not use the salesperson, Alex, as he was not genuine, failed to deliver high valued customer service and did a terrible job of following up and following through. For the MBZ online services, this should have been set up before I left the store. Being unaware of the services available to me, the salesperson should have provided a thorough walk-through of the functionality, but this guy didn't even offer to do this. Just sold the car and pretty much walked away. I expected more from the dealership, and outside of the service team, the experience was less than desirable.Hello, we are disappointed by your experience at House of Imports. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Great Mercedes Dealer
by Ed Woo on 10/10/2024My experience at House of Imports in Buena Park was excellent. I just bought a new 2024 Mercedes C300 from them. Pricing was very competitive (best price of any Mercedes dealer in LA/OC/IE) and the whole car buying process was smooth. They… treated me well and was very professional and nice. They did not try to trick me or bait and switch or aggressively oversell me. Daisy Lam was my salesperson and she was very good and I highly recommend her!Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Excellent experience
by Ron5760 on 07/02/2024By far my easiest and best auto purchase. Paul is a great asset to your business. Very patient and professional person to assist in reviewing the vehicle of my choice.Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!
120 K Service
by REPilot on 06/17/2024House of Imports has always done a very good job for me, maintaining a Mercedes is an expensive proposition from the beginning, but they do the best they can to keep costs down. They found a couple of other things that could have become a… problem, notified me right away and made the repairs so that I could take the vehicle on a 1000 mile trip without a problem.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great car from a good dealership!
by California dreamer on 05/16/2024When I got there, they had the car set up for me, and ready to take for a test drive. Cesar was excellent. He wanted to go through it with me. I didn’t need to test drive. I was pretty certain that was the car I wanted it. Lebanon in… finance was awesome as well to work with good group of guys everyone of these guys was awesome!!Hi California, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
A date
by ICECOOL on 05/09/2024I bought my first Mercedes-Benz in the United States in 2019, and since then I have forged a deep friendship with this place! Whenever I encounter some difficulties, Mr. Bill Chow will give me the most sincere help! Whenever I receive a… service appointment message, I will treat it as a date between me and House of Imports! Thank you for their service and support! Amitabha🙏Hello, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Emergency service
by Edgar U on 04/21/2024My car had an issue over the weekend and Sabrina made it so easy to get it taken care of. She is a true professional at what she does.Hi Edgar, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Remote Purchase Made Easy
by AZCabriolet on 04/18/2024I had identified the car I wanted, a 2021 Mercedes E Class 450 Cabriolet coming off of a lease. I had looked for a certified used one on the Mercedes website. A Cab with low mileage came up at House of Imports a few hundred miles from my… home. I contacted them and Nick Salama worked with me. As I had never purchased a car remotely before, Nick and the people at House of Imports walked me through the process, including the arrangement of the car to my door. Everything went smoothly and I am now enjoying the car. The overall experience was very good.Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. If you ever need help, just give us a call. Happy motoring!
House of Imports
by Demitrius on 04/18/2024I had an amazing experience here from drop off to picking up my vehicle. My advisor Allison, she helped us quickly, was humorous and very informative in keeping me updated on my vehicle. This will be my go to dealer from now on. Everyone is… nice and when going to pick up my car it was no super long wait like most service dealers. 10/10 experience thank you.We are pleased to hear you had such a positive experience with us, Demitrius! If you ever need help, just give us a call. Happy motoring!
Excellent
by Sunnielee on 04/05/2024The salesman was friendly, trustworthy and very professional.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Purchase
by Shelly B on 03/24/2024House of Imports AutiNation has amazing and professional sales staff! I had an amazing experience last Saturday buying my new Toyota Rav 4 from them! The sales person I worked with was Moua Nia, and she made my experience EXCEPTIONAL! From… the time I arrived at the dealership (I drove in from out of town and had a pre scheduled appointment with her)… I was treated very well, she was prepared, was expecting me, had reviewed the car fax and all other information about the pre-owned vehicle with me, the vehicle was detailed, and ready for me to test drive. She was very knowledgeable about the features of the vehicle in all aspects and went out of her way to make sure I was having my questions answered. This dealership was a high end Mercedes Benz dealership and even though I was not buying an expensive vehicle, she didn’t treat differently, I left there feeling like I had red carpet treatment by her and would definitely purchase from there again! She made the buying experience awesome for me!Hello Shelly, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! If you ever need help, just give us a call. Happy motoring!
Best Mercedes team
by Mercedesgirl on 03/07/2024Efficient, friendly, knowledgeable sales teamHi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! Drive safe, and we'll see you on the road.
Mercedes-Benz C300 Upgrade Experience w/Krystal Cortez @ House of Imports
by Charleata on 02/21/2024I recently purchased a new Mercedes-Benz from your House of Imports and I want to recommend Krystal Cortez for her outstanding service. Krystal's professionalism, expertise, and dedication to customer satisfaction made the entire buying… process a breeze. She listened to my needs, provided personalized recommendations, and ensured I felt confident in my decision. Thanks to Krystal, It was hard to let my 2015 Mercedes-Benz C300 go, but it was time. I am now a happy owner of a 2023 Mercedes-Benz C300 that exceeds my expectations. I highly recommend Krystal Cortez to anyone looking for a seamless car-buying experience.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of House of Imports and we hope to be of service again in the future.
Buying Mercedes GLC 309
by Babak Azad on 02/02/2024Two weeks ago, I purchased a Mercedes GLC 300 from House of Imports, and the experience was outstanding. Our salesperson was trustworthy, providing transparent information and making the entire process seamless. The dealership boasts an… extensive inventory, offering a variety of choices. The purchase procedure was efficient and didn't consume much of our time, which we greatly appreciated. I'll be sure to update my review after experiencing their customer service. So far, it's been a positive and satisfying experience.Hi Babak, thank you for your kind words and this wonderful review! We hope to see you soon!
Vehicle missing items
by Neil Chand on 02/01/2024After purchasing my 2022 Audi Q8 on 2/29/24, the dealer gets my vehicle detailed and I come to find out that the drivers side floor mat is missing, what makes it even worst is that the fact my vehicle was supposed to include two key fobs… and they sent me home with only one and told me we will look and see if we can find the other copy of key fob. How does this all make sense for a supposed 5 star dealership, I don't know? Hopefully they can follow through with what they promised in my purchase that I have already paid for? - Neil ChandHi Neil, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.
Great service and competitive pricing
by Michael on 01/11/2024I had a bolt in my one of the two tires I had recently bought there, and Daisy was more than happy to help me. She not only made sure she got my tire replaced under warranty, but she also gave me a great deal on replacing the front tires… that were at the end of their road. She also let me use a loaner vehicle to save me the trouble of having to wait for the work to be done. I will always ask for Daisy on my future service visits.Hi Michael, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mercedes-Benz C-Class
Mercedes-Benz G-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 10/11/2024