Landers Kia
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Customer Reviews of Landers Kia
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4 sales reviews
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Unsafe and rude experience !
by Josh on 04/22/2017I went here on Thursday 4-20-2017 to go look around and see what was available on the lot and maybe take the next step and buy a work truck . I wasn't shown anything by Tim at this location or anyone else! He was only interested in putting… me and my girlfriend whom was there to shop around and look and have fun while enjoying this time together as couples want to do so . He asked what I was interested in and I told him I'm looking to possibly get a truck for work and something for my girlfriend to drive around also in one vechile ! He asked me for my information and I gave him it all - granted I never said he could do any credit check with any of my information at anytime . I told him what my down payment amount would have to be and what ball park I wanted my monthly payment to be . I also mentioned to him that my score is low and asked what options there are in my case ?? He said "we can do in house finance here and get you in a vechile today . " He steps out of the room and leaves me and my gf alone sitting there for 45 min -1 hour . After we have pretty much lost interest in this place he comes back in and informs me that they have an approval for a loan for A newer 09 truck and there trying to work out the details but I need more money or a trade in . Then he asks and presses on my gf for her information to co-sign on it. Then she reluctantly starts to give some of her info over ... then all of a sudden Tim ( the sales rep ) says that all the green check marks are there (3 of them meaning I've already been fully approved for my loan) he's fumbling around on his computers keyboard and all the while his attitude is been rude and pusshy and remains so the rest of this process ! Which was already making both of us angrier and uneasy due to the no concent to running my credit prior , so I'm stuck in this room with a rude [non-permissible content removed] who did a "Hard Hit on my credit " Without approval ! My girlfriend stoped giving anymore of her info over as we seen the check marks and that I've already need approved so she was getting rightfully upset toward him . I will be contacting the better business bureau and equafax credit monitoring for this hit that was not legally agreed to! Anyway the 09 truck didn't pan out and they said they have one truck that was just turned in as a down from someone. So he said it will fit what my loan budget is for, when he pulls it up I look it over and tell him that the tires on it are not going to work because the tread is all worn off . He states that oh those are fine and either way these tires are specialty custom tires and we can't change the tires on this because it isn't stock tires and rims . I told him that you can keep those tires and rims and just put other rims and tires on with tread before I drive it off the lot today . Then we noticed the windshield was badly cracked and told him that they legally have to repair it before selling it even if it the filler ( he denies that they have to do anything like that ) he states after that that we will see what we can do with the issues within your loan amount . I told him your not adding anything safety related to any part of my loan financing! His attitude continued and got mouthy ! Rude rude rude !!! As soon as I was putting the gas on after shifting from park to drive I noticed a flutter in the transmission and told him immediately that this trucks transmission is about to go out ! ( I'm no idiot and know certain things about cars ! ) going down the road I purposely was seeing how it shifted in transit ( slight hestitations ) I also noticed the brake pads were rubbing and the rear brakes barley were working and that made me mad ! On The ride back to the dealership I told him that all these things need to be checked and fixed before it's going to be any signed deal , and I should not have to pay a penny of that and won't because they are safety standards for any vechile on a lot! He said that he will see what the service department comes up with on a price and we can go from there . He said to come back in 90 min. Because it's his lunch break time and we will see what the service department has said by then . We agreed to come back at that time ! We come back and wait in the lobby of the dealership for 30 min and then someone asks if we need help and we say we are waiting for Tim our sales person he said to come back and we have . They say he's not here that he is picking up a vechile at another lot . I call him and he says he will be there in 16 minutes he's picking up a car and will e there in that time .... 1 hour later , still waiting and waiting ( going on 6 full hours so far of the day there off and on) getting frustrated now ! Then the sales manager comes over and sees us and asks if we need help- we say we're waiting on Tim to show up and then he asked who I am and let's me know that the truck that Tim let me drive was never checked by the service department and I am not going to be able to buy that truck because it's unsafe and there's a lot wrong with it . I said yeah i know ,my gf and I have been telling Tim a lot of what is not right about it on the test drive and Tim wasn't listening or caring ! The manager said that Tim was never supposed to have taken us on the test drive yet and he was suppose to take it for an inspection beforehand so Service could check it. So the dealership ( Tim as their employee ) put two lives in jeopardy in an unsafe vechile ! The manager said to go on home and he will work on finding another truck . He'd call in 24-48 hrs. Still no call ... I went down there today to try to get a printout of the bank loan approval and Tim was [non-permissible content removed] still and serious attitude today too! He said it was an "in house finance we don't owe you anything , it's an in house and if you don't want a truck from us we don't owe you a damn thing ! (Exact words ) If I could have left a zero star review I would ! I'll be reporting the actions of Tim and seeing what can be done to prevent being treated like crap just because I don't have good credit and or because I wanted to get a printout of a loan approval from a bank to shop around with since they couldn't do it in a timely manner ! Shady ppl in my opinion from my perspective and experienceWorst service iv ever had
by Reagan67q0 on 04/04/2017When i first started talking to the finance manager at landers kia about a car i was interseted in it started off great. We worked out a deal based on the interest rate my bank was going to give me on the loan. the price was a little… higher than i liked but i decided i was ok with it and was going to go to the dealership,which was a 3 hour drive for me by the way. this is when the problems started, i sent emails and text telling the finance manager and his salesman that they needed to contact my bank to get the actual interest rate because they won't give a true rate until they know how long i want to finance and what make model and year the car is. i also told them through email and on the phone that i need louisiana state taxes in the loan, and that i need all this done before i drive out there. The salesman called me at 4:00 pm and told me that the monthly payment was $518 a month at 2.84% i said good and told him i was on my way. After i had driven for an hour he called back and said he talked to my bank and that they would only give me a 3.8% interest rate bringing my monthly payment to $533 a month which i wasn't happy about but i really wanted the car so i agreed on it. Then i get to the dealership, everyone is very nice they test drive my trade in i test drive the car and everything is good. Now when the salesman brings me paperwork to sign i ask if the taxes are included in the loan and he says im not sure but they should be. I said well i need to know could you find out, he leaves and talks to another guy at a desk and comes back and says that they are included in the loan so i say great lets do this. i sign some paperwork with him and head to the finance managers office to do the final paperwork. As im signing the begining paperwork i ask again for if the taxes are included in the loan and he said they should be, i say could you check because last thing i need is to go to the dmv to get my plate and i owe #1700.00. He goes to check and walks in with another guy saying they can call capital one to add the taxes to the loan, which is when i said that iv emailed and talked to 3 different people now that all said the taxes were included and now that iv driven 3 hours and am signing paperwork, you tell me they arn't and that my monthly note will go up again from what we agreed upon, so now in about 3 hours time the note has changed from the orignal i started with when i fist started at #525 a month it's gone to $518 to get me to drive out there to $533 to what is now $564 i told them that i can't do that and asked for my keys to my car back. when i walked outside to get in my car and leave another salesman approaced me and basically asked if i could put some money down at that point i was done with the deal and left. So yeah basically i was given the run around and told what i wanted to hear to get me out there then the price was raised thinking i wouldn't leave without the new car because it was a 3 hour drive that i had to make after work all day.AWESOME service from Demetrius Williams and Lamar Taylor
by aclarkdba on 01/30/2017AWESOME service from Demetrius Williams and Lamar Taylor! They really went to work for us in our time of need. No other dealers have ever made us feel not only like friends, but looked out for us like family. We will definitely do business… with you again, as well as recommend you to others.A Great Car Buying Experience
by DeeAnderson on 12/09/2016On yesterday I took a chance and PM'd Demetrius Williams at Steve Landers KIA about purchasing a car. For the last few months I has been running into a brick wall trying to purchase a second vehicle. Once I contacted him and filled out the… credit application he took it from there. He stayed in contact with me letting me know whatever was going on. He was very professional and did everything within his power to make sure that I received the best deal and a great car. To top the experience off, I live 2 1/2 hours away and my vehicle was delivered to me the very next day. He definitely is YourCarGuy. Thanks so much Demetrius Williams and Steve Landers KIA. I definitely highly recommend you guys.
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