Customer Reviews of Harry Robinson Buick GMC
Review type:
Great experience
by badpresley on 12/04/2015Had a wonderful time deciding on our new car. Drew Waack was professional, attentive, educated, and fun to work with during the buying process.go to north west arkansas to buy.
by furbylou on 10/15/2015Our experience was not so good. Very confusing info while buying car . And fianc man is [non-permissible content removed] and very rude. I will leave it at that and say we will not recommend to family shopping for cars or be back ourselves.I completely understand. We dropped the ball & I apologize. We would love to do whatever it takes to make it right with you, but completely understand your decision to back out and move on. We pride ourselves in making your buying experience be the best, easiest, most enjoyable experience of your life and keep you as customers for life. In your case, obviously we missed the mark. We understand you frustration and we have made every effort to ensure that the mistake made with your car deal never happen again. Thank you so much for your feedback. We are so sorry this oversight happened at all & apologize that it happened to you.
Overall great experience!!!
by mfreem on 07/23/2015My experience at Harry Robinson was exceptional!! My salesperson, Pam Thompson was friendly and attentive to my needs and had a great deal of product knowledge. She made me the absolute best deal possible and has even followed up with a… couple phone calls to see if I was enjoying my new Buick Encore and asked me if I had any questions about how anything works! She along with the staff at Harry Robinson go above and beyond for their customers! I will highly recommend them to anyone in search of a new vehicle.Thank you!
Car shopping
by riverboater15 on 06/29/2015Pam Thompson assisted me in selecting a new, 2015, Buick LaCrosse last week! We reviewed the available dealership inventory, made a choice, went for a test drive, and she sold it to me on the spot! Thanks Pam for a to the point,… no-nonsense sales technique!Thank you.
saleswoman still trying
by dave547 on 12/31/2014Our credit was good but other things not so good but Pam took out problems away and found us credit somehow and let us get the car we needed the day we came in and she made it a very pleasant experience.Great Service and knowledge
by Amanda73 on 11/21/2014We purchased a Buick Enclave from Harry Robinson Dealership and we were pleased with how easy it was from start to finish. Renee Durham, General Manager, had so much knowledge and gave her honest opinion on what would work and not work for… our situation. Her team took great care of us and I am definitely going to buy again from them.Worth the drive
by Vanisher on 10/01/2014James D is a great sales person to work with. Very helpful and made the whole process easy to understand. Best truck buying day I've ever had. Thanks James DHonest
by Warsniper58 on 04/26/2014updated 09/03/2014Harry Robinson is my go to dealership2014 GMC Terrain
by lpendle on 06/24/2014I want to thank James D., he is simply the best sales person I have ever dealt with. James is a great friend, and really cares about his customers. Go See James D. when your ready to buy! Thanks James!Thank you so much!
New truck purchace - Harry Robinson GMC
by ken218 on 04/16/2014updated 05/31/2025New truck purchace - Harry Robinson GMC I was involved in the purchase of 2 new GMC diesel pickups with Joey T. Each purchase took almost 6 - 7 hours of friendly negotiation. My brother and I were both pleased with our final deals. The… sales manager and finance people are easy to work with. Our family is involved in 3 businesses with about 20 vehicles. Harry Robinson will have an opportunity to sale us more vehicles in the future. So far parts and service great. Jackson.Great Dealership
by hog0114 on 02/25/2013updated 05/31/2025When we started looking for a newer car,the first place we looked was at Harry Robinson,since we bought our last car there. The salesman we worked with,Chris W, guided us through the entire process,asked questions,and eventually put us in… the car that is perfect for us.We drove off the lot with it that day and have had no problems.Thanks so much. We hope you enjoy your new vehicle!
Chris W.
by Xern on 05/13/2013updated 05/31/2025Chris made this transaction very straightforward with zero pressure. Answered all of my questions, supported all of my requests, and is one of the best vehicle sales professionals I have worked with. I really enjoyed his honesty and… candor throughout the sales process. I will work with Chris again!Thanks so much for the awesome review!
Buy from Chris W.
by Mmcmurtery on 04/29/2013updated 05/31/2025I recently bought a 2013 GMC Terrain from Chris W. and he was wonderful! He helped me get a great deal and helped with setting up OnStar and Bluetooth. I would def buy from him again!We hope you enjoy your Terrain & hopefully we will be seeing you here for GMC maintenance. Thanks for the great review!
Super-Satisfied
by jh0 on 12/29/2012updated 05/31/2025I traded my old family hauler for a newer one. Salesman Chris A. was very patient with me and worked up a great deal. Thanks!Thanks for the great review.
Great Service
by TDD201 on 05/22/2014updated 05/31/2025I have always been treated great and the sales staff always work hard to make sure I get the best deal possible. We have bought 5 vehicles from Harry Robinson.Thank you!!
Buy From Chris W.
by saralinnayou on 04/08/2013updated 05/31/2025Chris W. sold me a very nice 2013 Chevrolet Malibu. I went to the dealership not knowing what exactly I wanted. I told him I wanted a white colored sedan with very low mileage. He showed me the Malibu and what it has to offer and helped me… do research on it to make sure that it is a car that I'll be happy with for a long time. I love it! He was patient with me and also answered all of my questions. He took the time to show me all the technology that I needed to know about my new car and helped me set up OnStar in my new vehicle. Chris downloaded an app on my phone that I can use to start my car from anywhere. With this being my first GM vehicle, I did not know much. He made sure it was cleaned inside and out and ready for me to take home. The sales manager and all the sales employees were also very friendly. I will definitely recommend my friends and family to Chris W. He was not pushy at all and made me feel really comfortable.Thanks so much Saralinna!
Great Experience
by dhoneycutt1 on 01/17/2013updated 05/31/2025I recently purchased a new vehicle from Harry Robinson Buick GMC in Fort Smith, AR. This is the second vehicle I have purchased in the past three years. I had the pleasure of working with Chris W., a sales associate at the business. Chris… made the process of purchasing a new vehicle very easy and enjoyable. He was very professional and easy to relate to. Chris was able to answer any questions I had. He walked me through the process and before I new it I was the owner of a new vehicle. I would recommend anyone in the market for a new or used vehicle check out Harry Robinson Buick GMC. Also ask for sales associate Chris W. and he will make your experience a great one.Thanks so much. What a great review! We really appreciate it.
13 terrain Chris W.
by abiggie24 on 05/29/2013updated 05/31/2025Loved working with Chris W. Puts everything out on the table and doesnt lets you know about everything before your final purchase. He made everything so easy and pressure free... we really felt confidant with our choice a 13 gmc terrain and… will never buy from anyone else. I highly recommend Chris W. to anyone bc he will get you in the best vehicle for you.Thanks for the great review! It's important to us to be transparent in the entire process. We want to earn your business and that requires trust. Thanks for giving us yours!
Chris A.
by tinad3 on 11/22/2012updated 05/31/2025Chris did a great job in helping me find the right vehicle for me. I ended up buying a used vehicle this time, and Chris took the time to listen to what I needed for me and my family. He asked the right questions to help me get narrow down… my search. I ended up with a beautiful (almost brand new) truck at the right price. I could not be happier!Thanks! So happy you love your truck!
Chris A.
by 2013GMCTerrain on 11/20/2012updated 05/31/2025Chris was very helpful in our purchase of our 2013 GMC Terrain. This is the fourth car that we have purchased from Harry Robison and because of Christ and his hard work, I will remain a loyal Harry Robison customer. He was dedicated to… every detail of my vehicle and did everything he could to make sure that I was 100% satisfied before I drove off the lot. He is a great addition to the Harry Robison family.Thanks so much for the great review. Enjoy the Terrain!
PURCHASED NEW CAR
by abbey11 on 12/09/2013updated 05/31/2025Very well pleased with total service. Pam T. sales associate was very helpful from beginning to end in explaining vehicle to usThank you so much Abbey! Enjoy your new vehicle.
Low prices & great deals along with great service, why not?
Harry Robinson has the largest inventory of the premium brands Buick and GMC.
We also have the largest Pre-Owned selection in the River Valley.
We give you more in trade.
To serve you the customer better at Harry Robinson Buick GMC all of the knowledgeable sales professionals have been thoroughly trained by GM on the products we offer.
We score top in customer service both in sales & service. Remember service is a major part of the sale and for Harry Robinson it’s not just service, it’s certified service.
We are so excited to have been chosen as a top dealership for customer experience by WomenCertified. It’s truly an honor to have been the only dealer in Arkansas chosen for this award. We promise to treat you the way we want to be treated when we make a major purchase.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Thank you so much! That's exactly what it's all about here at HRBG. You should have a wonderful time through the process, it's such an exciting event. :) Thanks again & enjoy your new car!
by arkansastrucks on 12/09/2015