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Customer Reviews of Adventure Subaru

Review type:

62 service reviews
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  • Outstanding

    5 out of 5 starsby Subaru1 on 10/09/2023

    Great friendly professional knowledgeable service team that gets you in on time, keeps you informed and gets you out asap

  • Great Service as Usual

    5 out of 5 starsby golfnut on 09/19/2023

    I had my 40 K service and new tires. The service team was fast and efficient. It is always a great experience at Adventure Subaru.

  • Car Owner

    5 out of 5 starsby Car owner on 07/11/2023

    A very good dealership always been treated well, whether buying vehicle or service.

  • Happy with Service dept. as a whole!

    4 out of 5 starsby Harvey C on 04/04/2023

    However, service manager is too busy to return phone calls.

  • oil change

    5 out of 5 starsby miss janice on 03/13/2023

    It is easy to get appointments and when you arrive you are greeted by an amiable employee, no waiting. They notify you on your phone if they need to communicate while you sit in a comfortable waiting room. I did not wait very long and my car was washed and ready to drive home. Payment was under warranty so there was no discussion.

  • service

    1 out of 5 starsby buickman on 02/06/2023

    I bought a seven year extended warranty and I took my car in to have the battery draw checked and they charged me for checking it and found nothing wrong and just tried to up sale me service work I had already performed myself. Very unhappy with the way I was treated.

  • Routine Maintenance

    5 out of 5 starsby SubaruNWA on 01/16/2023

    Always, every time we have any kind of maintenance on the Subaru we have great customer service.
  • Service Representative

    5 out of 5 starsby Chuck Auto on 10/18/2022

    Very personal and made sure all my needs where met and made sure I understood. A true five star staff member.
  • Oil change

    5 out of 5 starsby Biblereader on 05/09/2022

    On time ,friendly staff, knowledgeable and helpful service
  • Ralph Nimmer

    5 out of 5 starsby Woodychuck1 on 01/12/2022

    Everything was done quickly and very well!
  • Servive and recall

    5 out of 5 starsby Firemanfred on 06/23/2021
    updated 06/29/2021

    Brought in my 2017 Forester Touring for a recall on the air conditioning and regular service. Every thing they promised went as promised! The complimentary car wash was not so great, but cleaner than when it arrived!!!! Great service!
    • Thank you for choosing Adventure Subaru and thank you for your feedback and kind words. Have a great week!

      by Danielle M on 07/14/2021

  • Excellent service for my Outback

    5 out of 5 starsby Vitomart on 05/17/2021

    From check in, service write up, waiting, updates, service report, and exit, Adventure Subaru in NWA is nothing less than outstanding. Even though my complimentary 2 year service is over, I will only take my Outback to Adventure Subaru for it’s continued service!
    • Thank you for your kind review and encouraging words! And, thank you for choosing Adventure Subaru. Have a great week.

      by Danielle M on 07/14/2021

  • Excellent

    5 out of 5 starsby Donnalynn on 01/18/2021

    The employees are always the best. Very helpful friendly Great customer service
  • Oil change / Tire rotation

    5 out of 5 starsby WKShivers on 09/12/2018

    Service was completed in a timely and professional manner.
  • Subaru Outback Owner

    5 out of 5 starsby Jim Tread on 07/16/2018

    Efficient and polite.
  • adventure subaru great experience.

    5 out of 5 starsby ssumler08 on 02/25/2016
    updated 03/08/2016

    Did not try to upsell me on service. Comfy, clean waiting area. Fast. I was very satisfied with this dealership.
  • happy customer

    5 out of 5 starsby adelle0 on 02/25/2016
    updated 03/08/2016

    The service was done quickly and the waiting was very pleasant. I enjoyed the new filtered water machine and the snacks.
  • Adventure Subaru service

    5 out of 5 starsby morecowbell79 on 02/23/2016
    updated 03/08/2016

    Fast service all around. Quick drop off/pick up, oil change and inspection was done quickly. Easy online scheduling of service.
  • Pleasant environment for waiting

    5 out of 5 starsby DebKayDan on 02/24/2016
    updated 03/07/2016

    The environment iis not the typical waiting area. Comfortable seating and having beverages and snacks available is a definte plus. Most importantly all my concerns were noted by Rob when I had called in to schedule routine appointment. I appreciate knowing he listened. And to have a freshly washed vehicle is a great way to make the waiting not seem so bad.
  • Great Service at Adventure Subaru

    5 out of 5 starsby bartsego on 02/24/2016
    updated 03/07/2016

    Josh was professional and friendly. He under-promised, and over-delivered. The staff identified the most critical issues, and provided guidance about which items to fix first.
  • Feb. 8 2016

    5 out of 5 starsby SilvesterW on 02/09/2016
    updated 02/29/2016

    Knowledgeable and courteous people, clean bright neat waiting room, free snacks, comfortable seating and things to keep the children occupied what's not to like.

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