AutoNation Toyota Tempe
Customer Reviews of AutoNation Toyota Tempe
Review type:
Service
by Service on 01/21/2025updated 01/28/2025Went in just to look and got greeted by Roger! Very nice and professional, he was able to answer my questions and kept me informed on the vehicles I had interest in! Highly recommend going to Roger for any help or questions !Poor service department -2015 Toyota Tacoma
by Mchan2024 on 02/29/2024I had an after purchase (within the 90day warranty) done and it was discovered that both control arms and brake rotors needed to be replaced. After much ‘discussion’ the service department finally approved the repairs. DO AN INDEPENDENT… PRE-PURCHASE INSPECTION. Because I don’t live in Tempe, the work was done by AutoNation Honda Tucson. They did a great job.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 420-3425 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Car repair
by Roy GArm on 01/12/2024The service staff and my advisor were fantastic. Kept me up to date on my repairs via text and phone. Even with a delay they made me aware of the reason why and helped arrange transportation for me at a great deal.Hi Roy, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Shannon was great
by Vsusan35 on 01/09/2024Very friendly. Great service. Valet wasn't there and she opted to grab my car herself.Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Service representative
by GeorgeH on 01/09/2024Marveling was great. He went above and beyond all expectations. He helped me with the Toyota application got it working and explained about the customer service for 25000 miles.Hi George, we're so glad that we were able to go above and beyond your expectations! Feel free to stop by if you ever need any more help.
Car maintenance
by Rudypyle on 01/03/2024I had the pleasure of working with Richard Taylor today. He was efficient and courteous.Hi, we're happy to hear you had such a positive experience with Richard! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service and quick
by JenniferPond on 12/29/2023Great service and quickHi, we appreciate your feedback! Please don't hesitate to contact us if there's anything more we can do!
Great customer service by Eddie
by Sterky33 on 12/24/2023Let me know what was needed right away and what could wait till next visitHi, we appreciate you taking the time to leave us a response, If you need more help, our team is available to talk, safe travels!
Not entirely satisfied
by Camryyyy on 12/12/2023They left the car dirtier than when it came in, black prints on a white car. I also bought two new tires that looks like they went for a trip before they placed them on my car.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 420-3425 to discuss what we can do to help.
Free oil change
by Shurkovsky on 12/10/2023I was offered via email the free wiper blades replacement on my 2021 Toyota Sienna and 25% of the any service. When I came to do the service I found out that my 60K miles service, including oil change, is free. AMAIZING!!!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Disappointed with Tires and service and not getting response.
by Poor service on 12/09/2023I have been going to Tempe Service for years. For the most part I have been extremely happy until my service in October. I purchased new tires that vibrated on the freeway from day one. I took it back and paid to have tires rebalanced. The… vibration got worse and I contacted the service adviser by text and he asked when could I bring it back. I told him Monday and that was over 6 weeks ago and no response. I reached out to the Service Manger by text and left messages no response to date. I called the main line left a message and called the manager and left a message. To date no response. I am extremely frustrated and feel like I now must find another Toyota Service Center to take care of my truck. Toyota Service is the only service I have used from the day I purchased the my truck with one exception. I changed the oil once by another co due to timing and did not want to go over mileage. The next week I had Toyota change the oil again to keep consistent. At this point I have not been able to get a response to set up a service call. I feel that I paid for a balance that I should not have had to. But to make sure it was corrected I did. Then that service made it worse and I cant get a response from the Service Manger to address it. That is very unusual because he is normally very responsive. I want to make sure the service department knows that I paid for the balance on new tires that they installed and the tires have never performed properly. I called and called and text and text with no response.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Maintenance
by Aero expert on 12/07/2023Positive. One trip. Timely reminder. Quick turnaroundHello, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Good luck getting someone to answer the phone
by SRog3138 on 12/01/2023Took my truck in to get the sensors fixed. Called 3 times and left voicemails asking for eta since I need to pick up my kids. Nothing...I called the appointment line and they answer ever time. Actually sat on hold for almost 30 minutes… while this poor guy kept calling service and no one would pick up. Had to go there, oh its ready, imagine that. Fork over $1200 and find out its not even fixed. Call back and get the same thing. Had to drive back to inform them of the situation. The rep said the phones have been acting up...ha, I called right as he said that and his phone started ringing. Problem is not resolved I have to go back today.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Tacoma Truck in for service
by Snowbird on 11/29/2023Called AutoNation for service after noticing a nail in the tire and was also concerned on how the engine sounded after driving across country to Tempe. Calling for appointment (thinking the next available appointment would be in a few days)… the representative was very pleasant and helped setting up the appointment same day! We were shocked as this never happens in Michigan! Pulling in for service, we were greeted by friendly young man who helped answered our questions, provided time frame of service and moved the truck in for service. Within 2 hours, received text message that service was completed and it included picture of tire that was plugged. (Nice!) When picking up truck, service adviser confirmed fluids were checked and topped and the plugging of tire. In all of the years of having vehicles serviced, this was the best experience and we highly recommend this dealership!Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Tempe and we hope to be of service again in the future.
Owner/various Toyota's.
by Khuffsax on 11/28/2023HAD AN UNIDENTIFYABLE SOUND COMING FROM UNDER THE HOOD. Brought the camry in, and soon they contacted me with what I was hearing. I couldn't have been happier1. The best part was there was no charge!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Fix my tire gauge readers
by Goodtires on 11/26/2023I recently brought my Lexus RX 350 into AutoNation Tempe Toyota service department because my tire gauge sensors seem to be off having some issues with them. They took care of it for me quickly very pleased. Thank you for a good service😁Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
First Experience at AutoNation Toyota
by ChristineTL on 11/19/2023Thanks to Service Advisor Rich Taylor, my first experience with the Service Department at AutoNation Toyota was a positive one! I will definitely continue to take my newly-purchased Camry there for any repairs and maintenance.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Joyceorr on 11/16/2023Appt easy, work performed in a timely manner, advisor friendly and knowledgeable.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great customer service
by PhxFire on 11/09/2023This was our first time bringing our vehicle to AutoNation. They did an excellent job with the customer service and the complete thorough evaluation of our vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine maintenance
by Beaglemom on 11/08/2023The service department is always reliable. The wait time is lengthy, but go prepared, or drop off. The advisors are great and will keep you updatedHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sam is the best!
by Dustin D on 11/07/2023Brought my 21 SR5 in for her last service before my basic warranty expired. Sam was communicative and efficient, as always, and did a thorough job walking me through a couple of the issues I brought to his attention. I’ve purchased two cars… from Autonation Toyota Tempe and I’ll certainly be coming back when it’s time for a thirdHello Dustin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Toyota Tempe and we hope to be of service again in the future.
by Aurora Saccone on 01/29/2025