Customer Reviews of AutoNation Chevrolet Mesa
Review type:
Cindy and Cathy
Great Sales Experience
by Chad R on 10/05/2022AutoNation reserved a car for us while it was in transit with no deposit. Despite multiple delays in delivery to them Leo, our salesman, kept us informed during the entire process. When they received it, they set up an appointment to… complete the financing and sales. The entire process was relatively quick. There was little pressure by financing to push add-ons. Due to the quick turn-a-round for us to pick it up, they did not get to tint the windows, but have worked with a local AutoNation (we do not live in Phoenix area) to get our windows tinted.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Check engine light error resolved first time!
by KK in AZ on 09/07/2022Friendly service reps! No rushing and detailed explanation of issues being checked. Timely communications about service delivery expectations that are met.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Car broke down day after purchased
by Brian on 08/31/2022First time buying a vehicle for the first time in 8 years, I have heard great things about autonation. The salesman Carlos was a pleasure to work with, but, the vehicle ended up having to go in the shop in the next day I bought the vehicle,… costing me alot of money out of pocket, these vehicles are guaranteed to have a inspection. I guess my vehicle was overlooked. Will not do further business or recommend friends or family to this dealership. BE AWARE if you buy a vehicle that is used.Hi Brian, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet Mesa take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 630-2824 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Best Possible outcome!
by Cortney on 08/24/2022dealership was clean and spacious. no gimmics or price gouging. The car was priced exactly as it was online. No pushy sales people and excellent financing options.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Dealership
by MamaGma on 07/20/2022I tried Chevrolet dealers within 100 miles and Auto Nation was the only one that could provide what I wanted. Steve and Justin provided great support and have checked back since to be sure everything is good.Hello there! Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Salesperson
by Patrick I on 06/29/2022Salesperson was great and very helpful as well as knowledgable.Hi Patrick, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great salesman
by Paula on 06/24/2022Very welcoming… kind employees good experienceHello Paula, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Marty is the best!
by Jacob on 06/20/2022I bought a c8 from Marty 2 weeks ago and it was a great experience he truly took car of me and showed my why this is the best auto nation dealer thanks Marty!Hi Jacob, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase of 2022 Traverse
by BillJingle on 05/16/2022Courteous and professional staff with the energy to help in any way needed.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not only great service great service advisor
by Great service on 06/01/2021I had my 2020 Trax In for service recently, for regular maintenance. Thomas M was professional, really cares and listen to my concerns. The dealership provided me with a free multi-point inspection, along with my regular oil change and… tire rotation. I dropped the vehicle off and waited with a great cup of coffee. In less than an hour Thomas brought my paperwork and off I went. I noticed they had also washed the exterior before returning it to me. I've used this dealership for many years and find them to be honest, reliable and genuinely concerned about quality service.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Jay Penn is the man!
by 2021 Silverado owner on 05/19/2021I'm usually wary around car salesmen but Jay was the opposite of what I expected. He was great!!!!! He took the time to help me find what I was looking for during a chip shortage that limited the number of trucks available and he found one… that was in transit and I bought it sight unseen. I now have the truck and absolutely love it. If you want a good experience in buying a car, be sure to ask for Jay Penn and he will take care of you!!!!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Mesa! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great car buying experience!!!
by Melissa R on 04/10/2021My salesman Carlos Rojas did an amazing job. He went above and beyond to help me get the car I wanted at a great price. He made it stress free and helped me get in and out of there quick. Definitely recommend.Melissa, thank you for your kind review; we are happy to pass along your comments to Carlos! We appreciate your recommendation of AutoNation Chevrolet Mesa and we hope to be of service again in the future.
Auto Nation Chevrolet Mesa Az
by Jackm58 on 02/11/2021Great buying experience. Brett Lieb was our sales person. No pressure. Got a great deal on a new Equinox.We are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
Stay Away
by Raphael on 12/09/2020If I could give them zero stars I would. In my 55 years of driving and buying cars this is the worst dealership I have ever dealt with. The third week of September 2020 I contacted Internet Sales to discuss a used vehicle they had on the… lot. A few days later I drove the 115 mile to the dealership to test drive the car. The sales person gave me numbers and I said I would think about it overnight. The next day I called and said I would purchase the car for cash and told them I wanted the car registered in my Trust. I sent back the purchase. agreement, my Trust documents, as well as insurance card etc. When I went to pick up the car I met with the dealership finance person who had the forms filled out in my name rather than the Trust. He hand wrote in the Trust name on the Motor Vehicle Division (MVD) forms and told me that would work. A month later I had not received the title or plates and my temporary plate was expiring. I called the dealership several times but no live person answered, I had a choice of pushing buttons to reach sales or service neither of which I wanted. I went on the website live chat twice and got nowhere with that. I finally contacted sales and asked a sales person to leave a message with the finance person. The finance person called and told me the paperwork was filled out by the sales people in my name, not the Trust, and I could get the title in my name and then go to MVD and re-register the car in the Trust. I told him that was unacceptable and if sales made the mistake it was up to them to correct the paperwork. At this point I finally contacted MVD and filed a complaint with the MVD Inspector General and got a detective assigned to the case. I had to pay to have an inspection done and pay to get another temporary plate. The dealership sent me new forms to sign, which I did and returned on November 24th. Now, (mid-December 2020) more than two months since I purchased the car I still don’t have a title or plates or any further communication from the dealership.Hello, We are disappointed to hear that you did not have a more positive experience with us at AutoNation Chevrolet Mesa. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (480) 630-3890. We look forward to hearing from you.
Chevy Colorado ZR2 recall
by Jessica on 02/14/2019updated 02/20/2019Got in in a timely manner and did a great job.Oil change nitemare
by Wallace on 02/19/2019In mesa for 2 months, 2019 chevy traverse needed oil change and tire rotation. I thought Id use a chevy dealer (autonation) in mesa , what a mistake !!! I called and made a appointment for 1pm, got there at 12:45pm. Got into parking lot ,… noticed a car salesman walking out the front door , so I stopped to ask him where to go for service ? He looked at me, and walked away !!! I found the service dept. and was told my vehicle would be ready in 2 HOURS !!!! ARE YOU KIDDING ME !!!! I waited 2 hours total for a oil change and tire rotation !!! Then when car was done they told me someone would bring it up to front of dealership. I waited another 10 minutes and NOBODY came. I finally walked to east end of dealership and saw my car parked, nobody around. Finally located a guy cleaning up cars and asked him for my keys. I SHOULD HAVE WENT TO A QUICK CHANGE PLACE !!! Would NOT recommend this dealership for a CAR WASH !!!!!Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (480) 630-3890 to discuss your concerns, as your satisfaction is of utmost importance to us.
New 2019 Traverse Purchase
by NicNicDD on 02/04/2019Everyone from the sales representative Bret, sales manager Matt to the finance team Megan & Lisa was amazing. They truly went out of their way to show they care and were knowledgeable in all areas necessary to do their jobs efficiently and… with trust. They definitely made Superstition Springs Auto Nation Chevrolet stand out among all the rest.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Mesa! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil Change
by GerryVK on 01/12/2019Quick and efficient service. Service advisor was very curtious.Thank you for the positive rating and review! We hope to be of service to you again in the future. Best wishes!
AutoNation Service on 01/08/2019
by VernonS on 01/09/2019Very good service from Mike Fiala and his service team.Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, AutoNation Chevrolet Mesa
New Volt
by Tommy J. on 12/19/2018This was one of the best buying experiences ever. No pressure (internet sales), no haggling, their advertised price was the real deal (another local dealer was $3,000 more on the same vehicle), a fair trade in on my vehicle, easy… financing, and great service to boot. I would recommend that you give them a shot.Maintenance
by Suburban on 12/04/2018updated 12/14/2018The estimated time was faster than expected, was happy with the service!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at AutoNation Chevrolet Mesa. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 05/11/2025