Customer Reviews of Jim Click Green Valley Ford
Review type:
Admirable Integrity and Respectful Honesty
by Rogue Granny on 01/09/2025
As a sixty plus woman I have purchased many cars over the years.
The salespeople and service department at Jim Click Ford treated me respectfully and with dignity.
They listend to what I needed and wanted and took me seriously!
Integrity… and honesty are inherent traits which I seldom encountered at other dealerships. Thank you Jim Click for training your personel to be respectul and restoring my faith in car dealers! I love my new Ford Bronco and am recommending you to all my friends!
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Admirable Integrity and Respectful Honesty
by Rogue Granny on 01/09/2025As a sixty plus woman I have purchased many cars over the years. The salespeople and service department at Jim Click Ford treated me respectfully and with dignity. They listend to what I needed and wanted and took me seriously! Integrity… and honesty are inherent traits which I seldom encountered at other dealerships. Thank you Jim Click for training your personel to be respectul and restoring my faith in car dealers! I love my new Ford Bronco and am recommending you to all my friends!Jim Click Auto Team Salesman Bruce Downing
by Jody Storm on 08/10/2024Buying my new Bronco went smooth and easy! The salesman was sooo.. accomidating! Knew the cars backwards and for wards to explain all the details. Very good experience. No pressure.Smooth purchase experience
by WinSahuarita on 05/26/2024Edgar Ojeda (sales) did it my preferred way - talking price first, then figuring out down payment, finance duration and monthly payments based on that. For the preceding 8 years, the service department has been excellent on my previous… car.
The following reviews are more than two years old. They are not included in the overall rating.
9 reviews
Tire replacement
by Del Prophet on 07/28/2023Had a flat that had a damaged side wall and could not be fixed. Anna found an exact match and ordered it. It came in the next day and was installed in an hour.Service contract
by Spock23 on 07/26/2023Completely completed maintenance requirementsMr
by Happy camper on 04/12/2023Green Valley Ford has ben fixing my F-250 3 years now. As for me, I noticed they treat their customers with respect, there is always someone asking if you have been taken care of. Great people make for a awsom environment!!!Amazing customer service
by abchav on 08/10/2019Tom was amazing. He took the time to listen to our needs and point us in the right direction. He provided us with advice and recommendations based on his experience in the auto industry. I will definitely recommend Tom to my friends and… family.. Tom explained all features and showed us how to use them. He showed us many other vehicles but his expertise with the ford and it features are ultimately what sold us on it.. The whole experience was excellent. When it came time to do financing and warranty coverage, Tom and Tommy explained the whole process and pros and cons of the each option to us. It was an excellent experience.Used Chevy Avalanche Electrical problems
by Cheryl on 04/08/2019After replacing my battery while out of town, my electrical system went out completely after returning to Sahuarita. I had it towed to the Green Valley Service Department. They charged me $140 for diagnostics and told me that the terminal… on the battery cable was loose. That lasted 48 hours before it went out again. I got it jumped and took it to Auto Zone to test the battery as that was where I bought it. They told me the battery was fine but the alternator was draining the battery. I took it directly to the Service Department. They called me two days later to tell me that my truck was ready. When I got there to pick it up, it failed to start again. Two days later, I returned to pick up my truck for the third time and was told that an aftermarket device on my dashboard was draining my battery when the truck was turned off. The Service Advisor showed me where the device was unplugged and told me to plug it back in whenever I tow anything. I also was unable to reset the clock on the center console. They told me that I will have to go to a Chevy Dealer to have the computer reset. When I got home, I looked under the hood and found a disaster on my positive battery cable. It had been split in two, each half had a copper connection added to it, secured with electrical tape. Each copper connector was attached to the terminal that attaches to the battery post. I will be going elsewhere to have the battery cable replaced.Poor Customer Service
by M4hand on 03/26/2019I had two recalls on my Hyundai Santa Fe Sport. I called to make an appointment and they said it would take about 2 hours. I dropped it off at 10am and they said it was 2 hours per recall. I am now waiting 4 1/2 hours and they said… probably another 45 minutes. Had I been told the amount of time needed I would have made different arrangements because I had to miss an entire day of work. My job is in sales and I needed my car. Very poor service.Quick Lane Lack of Service
by Service on 05/05/2017updated 05/16/2017I'm visiting the area from Idaho and wanted to get the Works for my routine service. When I called to bring my car in I was told that they only take appointments contrary to Ford policy and that of my dealer Corwin Ford! At Corwin Ford and… other agencies, in the Quic Lane portion of service the premise is to be able to bring in your car "without" an appointment and get your vehicle serviced within a hour or two at the most! If I every wanted to purchase a new Ford I definitely would never recommend Jim Click Ford.Excellent buying experience.
by dudebro on 12/04/2015The staff was friendly and helpful. They were fair with my trade and gave me additional incentives for military service. They sent me a refund when I overpaid for tax, title and license. Go see Amy. :)Worst customer service ever.
by ruxford on 04/21/2015Didn't fix the car properly, had to argue with the service writer to get it (somewhat)right. People are rude, cashier does great job of ignoring customers. No call back when attempting to make service appt. Perhaps being the only game in… town means you don't need customer service.
About our dealership
Jim Click Ford Sahuarita-Green Valley welcomes you to our online Edmunds dealership. We truly appreciate your visiting our site, and thank you for considering us for your next Service or Sales experience.
The Team at Jim Click Ford looks forward to assisting you, and our Factory Trained Staff of Ford Enthusiasts look forward to assisting you throughout your Service and Sales Experience. Our Easy to find location is on Duval Road, just south of the I-10 Intersection.
We are located on the Southwest Corner of Duval and Frontage Road providing you easy access, and a location that is only 10 minutes from anywhere in Sahuarita-Green Valley.
The first thing you should know about Jim Click Ford is that we're dedicated to making you happy and keeping you satisfied. This is true from when we give you the keys to your new Ford or used car to when you need a service performed to down the road when you might decide to make another purchase.
Amenities
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Hi Jody, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are always more than happy to assist you if anything else comes up. Take care!
by Presley Palmer on 08/13/2024