Customer Reviews of Yates Buick GMC
Review type:
great job
by ddemar1024 on 02/09/2016Antonio did a great job during the process very pleased with his professionalism and everyone else involved with the purchase thanks again for your help.Exceptional Customer Service
by simple22__ on 12/01/2015updated 12/21/2015Our salesman, Anthony Vasquez and the Sales Manager were very helpful and knowledgeable every step of the way through the purchase process. The customer service provided by both was exceptional.Thank you for taking the time to write about your experience with us, Simple22! At Yates Buick GMC, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Anthony was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook for access to our exclusive specials. Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
Home Run!!!
by drivinggrannie on 09/02/2015updated 10/30/2015I have purchased many cars over the years and had good and bad experiences. It has been over fifteen years since I have purchased a new car and I was a bit hesitant; however, the experience at Yates was so customer service oriented -… friendly, efficient, professional - that I have already recommended Yates to my family and friends. Good job Matthew and Chris!Thanks for this marvelous review and congratulations on your new car! We are so pleased that Matthew and Chris were able to provide you with such exceptional service. Enjoy your new vehicle and be sure to like us on Facebook to catch the latest service specials. Regards, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
What a refreshing experience at Yates GMC!
by Greg_Cindy on 08/24/2015updated 10/26/2015From the minute we walked in the door we felt comfortable and like we were talking to real people, friendly people. At the other dealerships the sales staff were phoney and pushy. Matthew Van Horne (sales), Anthony in financing and Jon… Drake (Parts Dept) were all amazing to work with. We have already spread the word about our very positive experience at Yates.Yate Buick/GMC is a unique dealership
by desertgramps on 10/02/2015Very pleasantly surprised to find a dealership that didn't badger people to buy right now. Anthony and Matt couldn't be nicer or more patient with us as we took a while to decide what we really wanted to buy. Your dealership is unique in… our experiences with other dealerships over the years.Yates sales were quick to respond to both e-mail and phone inquiries. The dealership did not waste our time but were very patient with us as we finally settled on the vehicle that we bought. So far the dealership was up-front and honored the commitments that they made.
We are truly grateful for this awesome review! We are thrilled that Anthony and Matt were able to take care of you. They are great assets to our team and we appreciate them providing you with the service that you deserve. Thank you and we look forward to working with you again in the future. Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
Great experience at Yates
by Penniesc3 on 08/11/2015Every person we dealt with at this dealer was very nice. This was the fastest I have ever bought a car. We would definitely buy again here. As a matter of fact we came back and bought a second one on the same day.Thank you for taking the time to share your feedback! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Congratulations on your new car and we look forward to seeing you soon. Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
Best auto buying experience ever
by jt85364 on 05/16/2015The business model Yates uses encourages teamwork among all employees and eliminates the stress and pressure customers feel at dealerships based on commissions and competition. This has been the best car/truck trade-in and buying experience… we've ever had. We live 165 miles, 2 1/2 hours, away and it is definitely worth the drive.Thanks so much for taking the time to write this review! Our team is focused on making the car buying experience both pressure-free and enjoyable, and I'm very pleased that your visit reflected our efforts. Congrats on your new car! Please let us know if there's anything else we can do for you! Also, check us out on Facebook and Twitter to stay connected with dealer news and promotions. Best regards, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
Viterna
by zviterna on 05/06/2015updated 05/16/2015Friendly and accommodating, had a bored 4 year old, which everyone was very kind to him. I enjoyed the time I was there.Thank you on behalf of our sales team! We're glad we could take care of you and give you an enjoyable car-buying experience. We appreciate your business and let us know if there's anything further you need! Best regards, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
Great Dealership
by MichelleRN123 on 02/03/2015updated 02/15/2015Guy was very helpful. He showed my wife and I several cars and took the time to explain all the features of each model. He is a great additional to your teamMichelle, we appreciate you taking time to leave us a great review! We are pleased to hear that Guy did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
Car Shopping
by Ellanes1 on 02/05/2015Sales associated Matt was outstanding, very polite, and overall took his time to take care of my wife and I. Was very pleased with our experience at this dealership. Would recommend and would definitely go back.Thank you for writing about your visit with us! I am happy to hear that Matt was able to provide you with the outstanding customer service we strive to deliver to each of our guests. Thank you again for your business and recommendations. Feel free to call us with any questions or concerns. Best, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
New truck at a fair price, overall good deal.
by ChipSmith1579 on 01/27/2015updated 02/05/2015I was in the market for a new truck. I have purchased vehicles from Yates in the past so I was comfortable looking here. I was a vehicle that I was interested in online and came out to Goodyear to see it. Jerry Hawkins showed me the… truck and took me on a test drive. After we returned, we talked numbers and sadly we were still about $4000 apart. The sales manager stepped in to see if he could help the deal. Although I feel the Yates price was VERY fair, it was still out of my price range. Jerry didn't stop there though. He called me that night to let me know there was some lower interest rates available. Even though I ended up spending $4000 more than I had planned, I feel I got a beautiful truck at a fair price and a great interest rate. I can't ask for anything else when shopping for a vehicle. At 46 years old, this is the first NEW vehicle I have ever bought and I was very happy with the entire transaction.Thank you for your wonderful feedback. Jerry is wholly devoted to the success of our guests experiences and we are proud to have him on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new vehicle! Best, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
My recent automobile purchase purchase
by Dedrea on 08/30/2014updated 09/24/2014Yates dealership was helpful and friendly allowing me to take my time in shopping for my car. I especially like the fact that there was no pressure to buy a car are any extra warranties and or other extras.Thank you, Dedra, for taking the time to give us this positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible possible, and I am so glad that we were able to show you what we strive to deliver during your visit. Please continue to visit us whenever you have questions, and we will continue to provide great service. Sincerely, Ashley Grimes, (623)-748-5315.
Fixed everything.
by vwgti101 on 12/14/2013updated 08/03/2025We got everything solved and all is good. Thank you to the salesman that helped me,.On behalf of all of us here at Yates Buick GMC, I sincerely apologize for the fact that you experienced less than the finest customer service at our dealership. I can assure you that 100% customer satisfaction has always been and will be our utmost priority, and I would very much appreciate the chance to discuss with you further the issues you've mentioned in your review. I will be contacting you shortly to discuss your feedback so we may improve our customer experience. Sincerely, Ashley Grimes, (623)-932-1818.
Getting my new car was easy
by TrickRedwood on 11/19/2013updated 08/03/2025Buying a new vehicle isn't always the most pleasant experience, but I found the process to be a smooth and enjoyable one at Yates. I will defanitely be back to bring my car in for service when the time comes, as I have been there in the… past for service I already know it is an easy going, hassle free time. Thanks to the Yates Family for taking care of me and MY Family!We're truly flattered by your glowing review of our dealership. At Yates Buick GMC, we're absolutely dedicated to making sure that our customers receive the utmost in customer service and quality in all of our departments, and we're so glad to hear that, whether it be in sales or in service, \you've always had your expectations exceeded each and every time you've visited us. We hope you continue to choose our dealership for all of your automotive needs, and we look forward to seeing you again very soon. We're always here for you when you need us. Sincerely, Scott Hoffmann, (623)-932-1818, shoffmann@yatesarizona.com.
If you’re looking to buy, lease or service a car in Greater Phoenix, turn to Yates Buick GMC. Our Buick and GMC dealership in Goodyear, AZ, is a family-owned dealership that’s been in business for more than 35 years. Our experience has taught us what car-shoppers from Mesa, Glendale, Scottsdale and beyond want, and we’re proud of the reputation we’ve earned as a trustworthy dealership. From our One Price, No Hassle guarantee to our commission-free sales process, we put the customer first. Come explore what makes Yates Buick GMC different for yourself; you won’t be disappointed!
Our dealership can also serve as your go-to resource for all of your service needs. Whether you require a simple oil change or tire rotation, or you need collision repairs, Yates Buick GMC is here for you. We can fix up any make or model, but we specialize in GMC and Buick and sell a wide variety of GM parts and accessories.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Spanish
Thanks for your outstanding review! I'm very happy to hear that Antonio was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com
by yatesaz on 03/01/2016