Customer Reviews of Arrowhead BMW
Review type:
Awful - repeatedly
by Sandra Dinwiddie on 11/27/2024updated 12/03/2024Our experience with Arrowhead BMW has been a series of blunders at every level—sales and service. While a few staff members did keep their word and provide support, the majority fell short, exemplifying the worst stereotypes of sales and… service personnel. Just when we thought an issue was resolved, more problems surfaced. Our requests, including contact during business hours, were ignored. Service notes were overlooked, leading to disruptive, repeated calls. This lack of care and competence has made it clear we will never return. We’ll be taking our business to BMW of North Scottsdale instead, as they are owned by a different company. We love our BMWs but are appalled by the service at Arrowhead BMW. If you expect the high standard of service that should come with a luxury brand, we strongly recommend trying a different dealership.
Arrowhead BMW features a 40,000 square feet showroom, two Customer Lounges and Isetta Coffee Bars, BMW Lifestyle Boutique, Genius Bar, M Performance Events, VIP Networking Events, ‘Women of BMW’ Networking Events, and Community Events. At Arrowhead BMW, we don’t just sell vehicles – we are focused on exceeding our customers’ expectations!
We are grateful to the communities that support us. We take our responsibility to those communities seriously and are committed to making a difference for others.
Arrowhead BMW is about providing you, the Customer, with a whole new, cutting-edge automotive retail experience. Our advanced user-friendly Experience enables a spectacular sales experience, and service at the Customers’ convenience. You will experience a transparent, pressure-free sales process designed to respect and value your time, making your experience with us, memorable and special. We will rigorously practice ‘The Art of Hospitality’, to insure our brand resonates with you.
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Cable Television
- Television