Customer Reviews of Henry Brown Buick GMC
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GMC
by Steve H on 07/10/2023Connie Weaver and Heidi are the best you could ever ask for! Thanks so much! Rob Upchurch is also great with taking care of customers. You see people all around you being treated great by this great bunch!Loose oil filter
by ndngabe74@ on 06/14/2023I went there for an oil change. When I got home the oil filter was leaking out oil. I checked my oil dip stick and IT WAS DRY!! I have a 2021 silverado with only 36k miles. This would have really ruined my truck and killed my engine.Not consistent
by Mmenger on 06/06/2021I have taken my car multiple times to Henry Brown Buick. The last time I took it there for an oil change they said I needed to consider brakes. This time I took it there for an oil change (I hadn’t done anything to the brakes) and they… didn’t say anything about my brakes being bad but this time I needed to replace my struts. We said something to the rep that checked us out and were told the rep would talk to the service person and get back to us. It has been three weeks and we still haven’t heard from anyone.Service department
by Andrea2020 on 11/25/2020I went in to have an oil change. They let me know there were some things on my 2017 gmc Acadia that needed to be changed. I agreed with two of the services due to it being overdue. However, my car has sensors for everything and I also… have onstar which alerts me when anything in my car needs to be taken care of. So when they said my car battery was bad and needed to be changed it was a shock. First of all my on star service didn't alert me, and I have the capability to look on my dash to see the voltage of my battery which was 14 volts and only needs 12 volts. I turned the battery down and said not at this time just to change the oil. I went ahead and took it to auto zone just to be sure I didn't need a battery for my car. They did the test and said my car battery was very good and I did not need a new battery. They apologized for the dealership wanting to sell me a car battery when in fact I never needed one. Was very disappointed with them for telling me this. I have never been treated like this before ever. How sad. I will not trust them with anything now. Always get a second opinion!!!!!!Great Dealership!
by corinaa2002 on 05/15/2018updated 05/24/2018I drive the extra miles to take my truck here as they are much more proactive and thorough than the one closer to me (Earnhardt GMC). They also give you free car wash voucher which others don’t seem to out here (I moved to AZ from TX).Stay Clear of the Henry Brown Service Department
by diesel25 on 06/17/2010Several very disappointing service experiences. The latest with a mystery diesel fuel leak requiring several trips to service, and a mess in my driveway... still with no resolution. Three minutes at another dealership's service department… and the problem was diagnosed and repaired. To add insult to injury, the vehicle is always returned to me dirty with grease marks left behind from the technicians that worked on it. Isn't Henry Brown part of a larger company named General Motors that is trying to regain market share? You guys still have a lot to learn about Customer Service.Dishonest incompetent [non-permissible content removed]
by vn15 on 06/03/2013updated 06/01/2025I took my 2011 Sierra to Henry Brown GMC in Gilbert, AZ for a what should of been a simple oil change, tire rotation, and alignment for an upcoming road trip. The alignment was slightly pulling to the right, so because of the long trip… ahead I thought a simple adjustment would be needed. I had a 10 oclock appointment set with Joe S. I had no problem waiting close to three hours for the work to be completed. This is where the lies and deceit start. My original service writer Joe was at lunch so Steve B. comes and tells me that my truck is done. I pay the invoice and as he walks me out to my truck I ask him about the alignment and he tells me nothing is wrong with the alignment and the mechanic says when I get the tires rotated again the truck will pull to the right again because one tire has a radial pull. I ask him why are you letting me go and not taking care of the problem?. We go back inside and I ask him to get me the alignment printout spec sheet. He comes back with a b.s. excuse why he cant get it. Cant recall exactly what he said, but it was something stupid! At this time Joe comes back from lunch and takes over saying I need a new tire and it would be prorated since the truck only had 16,295 miles. I ask him to get me the alignment printout since Steve couldnt get it and tells me sure I can get it because the information is saved incase a customer comes back saying the alignment is still off and they could prove that its GM specs. Sounds about right to me. He comes back and says he cant get it because the mechanic had another vehicle on the machine and once that happens it erases all previous data. WOW just after telling me what he did, the machine now magically erases the previous information. Wanting to get this over with, I pay the over inflated prorated price for the tire that came out to be $81 and some change. (Same tire at Discount Tire cost $106 and on Henry Browns website says $172.69). But I was required to pay 41% of $200 and change. As I drive home I notice it still pulls to the right and as I pull into my community the tire warning system light comes on. I call Joe and leave a message. I get a call from some mobile tech saying he will come over and take care of it. I say fine but then call him back and tell him not to cause Im going back to the dealer. I get back to the dealer and ask for the service manager and get Jeff M. I tell him everything that has happened and ask him to get the alignment printout. He says he could but it wont have my vehicle information on it and then comes back saying he cant cause its erased. Another [non-permissible content removed] like the rest of them great! I tell him these machines dont erase the info and ask why wouldnt the mechanic enter the vehicle info? How are you going to know what info belongs to which vehicle? He tells me that he instructs the mechanics to not enter the information. How ignorant is that? He asks me to leave the truck and he will have it taken care of by tomorrow. The next day I go back at noon, I had not received a call yet and the service center opened at 7:00AM they have now replaced another tire and refunded me for the first tire and put 40 miles worth of test drives on my truck. Jeff and I take it for a test drive and now it slightly favors the left side and now has an additional problem. He says that they had to adjust it out of GM specs to get it like that. This is all happening from something that should have been a simple alignment adjustment if they would of just done the alignment from the start, which I believe they didnt do. Jeff did give me a printout today with the wrong vehicle information at the top, a Chevy Silverado with a different wheelbase. He said hed contact GM with the spec info and see what they could do. My wife contacted GM the first day this happened and was told they would find out whats going on and contact us back the following day Its been 4 days now and not a peep from GM or Jeff M from Henry Brown GMC. GM AND HENRY BROWN GMC have no morals or integrity, just a incompetent lying company with incompetent [non-permissible content removed] employees (maybe not all, but all the ones I dealt with). Due to this experience, I now do not own and will never own a GM vehicle again. I will make this a family tradition.Respectful Service
by ride56pro1 on 05/15/2012updated 06/01/2025I had a engine fan broken, caused by a loose shroud that mad contact with the fan causing chips on the blades. This is a used 2008 GMC Sierra with over 75k miles and being the 2nd owner I did not have a problem nor any push back from the… service team covering the repairs under the original factory power train warranty. Ben my service writer never gave up on the trouble shooting and was always in contact with me. I did not have to call in on the status. I have had all my truck service down from this team at Henry Brown. I have received suck quality workmanship that I pass the lazy and lies of Earnhardt's dealership 1 mile from my house to drive to another city 14 miles to have service done by quality techs and down to earth people who treat me with respect and honesty. A must for those who wants things done right.New Buick Verano inspection
by jim992 on 03/04/2012updated 06/01/2025We took our Buick Verano in for its free 30 Day inspection. Made our appointment on line they were prompt on inspection and washed car also in and out in no time at all. Very Professional. We even received a certificate for a free oil… change when car is due to have one
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About our dealership
The Brown family has been in the Arizona automotive industry for over 90 years and still maintains family owned and operated dealerships in Gilbert and Casa Grande, Arizona. Henry Brown Buick GMC has won GM's Dealer of the Year award 10 consecutive years for sales and customer service, and houses the largest inventory of GMC in the Western United States! We also have the largest inventory of GMC trucks in the country.
The Henry Brown Auto Group sponsors many local teams and loves to support our local charitable organizations. We are very proud to be a part of this great community and enjoy the ability to give back.
Henry Brown Buick GMC employs only ASE and GM Certified Technicians. Our Technicians are constantly taking the most up-to-date General Motors training available. We have one of the largest Parts distribution centers in the Valley.
See more of our history here: http://www.henrybrowngmc.com/History
What sets us apart
10 Consecutive Years' "Dealer of the Year Award" for sales and customer service
TIME Magazine Dealership of the Year
Family owned and operated, making every customer feel like they are part of the family when they walk through the door.
The largest selection of GMC in the Western United States! And the largest amount of heavy duty GMC trucks in the COUNTRY!
Over 90 years and 3 generations of automotive excellence in Arizona.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish