Land Rover Chandler

7470 W Orchid Ln, Chandler, AZ 85226

Customer Reviews of Land Rover Chandler

Review type:

Write a review: Sales

Have feedback for this dealer?Write a sales review

The following reviews are more than two years old. They are not included in the overall rating.

1 sales review

HORRIABLE CUSTOMER SERVICE
1 out of 5 starsby Jgrass on 04/17/2020
I have visited Land Rover of Chandler several times in the past, walked through the showroom and never once had an individual ask if they could help me. So as my search for a Range Rover continues I came across three vehicles that they had… in their inventory and that I was interested in, so because I never got any service when I was at the dealership, I went online and put in a request for information, within minutes I received a call from Michael, he asked how he could help me, I told him I wanted more information on the options on the three vehicles I was interested in. He replied with he did not have access to that information and would have to get back to me, odd I thought as he was a car sales person at the dealership and could not pull up the information or could not walk to the vehicles and take a picture of the window sticker and send it to me but that was not an option. So a few days passed and I had not heard from him so, I reached out to him and no response at all. So I decided to reach out to the dealership to see if someone else could help me, I called and was transferred to a sales associate, he very nice helpful, he apologized for Michael not getting back to me and said he would assist me. A short time later I received a text message from Michael stating that the information I had requested days ago on the vehicles I was interested in was in my email. So I reviewed the information and found a vehicle that had the features I was looking for and silly me I thought what the heck I will take the next steps to move forward with the purchase of the one vehicle I was interested in. So I go on line put in the request, added my trade in information and completed a credit application. Shortly after that Michael called me and said everything looks good, and here is the payment, interest rate, both were pretty close to what I had received from the online deal I put in that included my trade in. I told him I was fine with the payment and terms and lets move forward, shortly after that I received a confirmation from Land Rover financial (Chase), who asked me a few verification questions and confirmed all was good to go. Shortly after that I got a call from Michael and he said you never told me you were trading in a vehicle, I was a bit surprised as I had spoke to him about my trade in, I put it in the online inquiry and had a confirmation from the dealership that showed the trade in. He asked me for the VIN number I sent him the VIN and photos of the vehicle as well and never heard a word from him. I then got a text saying the revised deal was in my email, I opened the email and they had increased the payment significantly on were now giving pennies for my trade and increasing the loan about significantly. So I reached out to Michael multiple times to find out what was going, what changed and how I clearly indicated I had a trade in many times and got absolutely no response what so ever. I was disgusted with the service and let a few days pass, meanwhile the dealership continued to run my credit over and over and over again. So I reached out to the sales manager to find out why they were continuing to run my credit and why no one ever responded to me and why the trade in I submitted went un accounted for and the sales manager said well sorry your credit continues to get run I will let the sales person know your concerns. At that point I was floored, this sales manager never once stated how can I help you, lets see what we can do, NOTHING!!! No attempt to put the deal back together and sell me the vehicle I was interested in. I have been in sales for many, many years, I am the CEO and owner of a of a company with 20 sales associates and I have to question myself as to how this business keeps its doors open. The sales associates are terrible and the sales management are worse. In this crazy environment in which we are in I am pretty sure this dealership is probably not even close to meeting their sales goals. I understand it is a corporate store, however I don't understand how they can stay in business with such horrible service.
- Not a very encouraging story
  by Reluctant Buyer on 05/24/2020
Post comment|Report review|Update review