Gateway Chevrolet
Today 8:00 AM - 9:00 PM
Customer Reviews of Gateway Chevrolet
Review type:
Trail Boss
by Safety Steve on 05/18/2025
Love the truck, been doing research and comparisons for two years now. Also had my eye on Gateway and chose the dealer for its customer service history. I had a great salesperson.
Have feedback for this dealer?
8 reviews
Sort by:
Trail Boss
by Safety Steve on 05/18/2025Love the truck, been doing research and comparisons for two years now. Also had my eye on Gateway and chose the dealer for its customer service history. I had a great salesperson.Great service
by GP 2025C8 on 03/29/2025Donald is a great person, made the delivery special for my wife as well!!!Love this dealership
by John Lister on 03/05/2025Mike Cuillo was our sales person! We purchased a 2025 Chevrolet Silverado high country 2500! We love our new truck! The dealership was very nice and courteous! Mike was amazing as our sales person. He answered all of my questions and went… over everything that the truck could do and all the options that it had! RAZZ was our financial person and he also was amazing and made the process very simple and smooth! We are definitely satisfied with our service that we received there from everyone this is definitely a five star plus dealership!2021 Suburban Transmisson Issues
by BillyHe on 10/03/2024updated 10/12/2024The next day after picking up my vehcle, the battery was dead so I had to jump it. I keep getting messages that O need to roll down the passenger and drivers windows before driving. Yesterday 10/02/204 I recevie the same message " Service… Transmission, you may soon not be able to shify\t gears" This was the orginal message that cause me to take my vehcielie in for service. I call ed the service department this morning to let thm knpw. The service advisor who answered the phone told me a manger would call me back and so far no one has returned my call.Great experience
by Matt Burke on 08/03/2024Everyone was very kind, professional, and easy going. It was a stress-free experience. I usually feel like I need a shower after buying a car. I didn't suspect anyone lied, exaggerated, attempted to mislead, or pressured me.Maintenance
by Rafael68 on 05/03/2024My experience was not that great thst day ,had to wait 3 hrsLizza Diaz
by Sylvia B on 02/18/2024Liz was very helpful and thoughtful about what was wrong with my car. I would recommend her to my friends and familyBuyer
by Enrique on 01/03/2024Great over all , respectable sales rep & finance repHi, thank you so much for the positive review!
The following reviews are more than two years old. They are not included in the overall rating.
155 reviews
Oil changes
by Tvhilll on 10/09/2022Took both my cars to Gateway chevy last weekend. Did a great job, and in time I was told it would be done.Gateway Service Department
by Trailboss on 09/17/2020Everyone was friendly and helpful. They kept their word on our deal and followed up with everything promised promptly. I really enjoyed the commodity of their Lyft service.Purchased Truck
by dirg1223 on 08/14/2017Quick rundown with explanation below. Overall typical sales tactics and dealership haggling. Called to confirm first service appointment, got routed to voicemail after having someone answer second time, person finally just confirmed it… themselves as no one was answering. Communication between their service department, shuttle service and cashier/front attendant non-existent. Bought a new Truck, waited to do my review because the entire sales process hadn't been fulfilled. Had an add-on item negotiated into vehicle sale. Made cash offer, took all afternoon to get finished, typical. Week later took vehicle into service to finish sale fulfillment. Arrived at 7:15 a.m. to make sure I could get on their shuttle service, waited 35 minutes was told shuttle service just left after asking what was taking so long after confirming with multiple employee's they'll announce over the speaker. Ended up waiting another 15 minutes and just ordered an Uber to work. Buying a vehicle is the 2nd most expensive thing most will do in their lifetimes. The customer service and communication should be on par with this. Unless you really need a vehicle here and have all day to wait on them, look elsewhere.WOW!!!!!!
by MarkKAZ on 12/01/2016One word can only describe my entire experience at Gateway Chevrolet...'WOW!' From the greeting I received at the front door upon my arrival, to the moment a picture was taken of me with my new car, shanking hands with salesman 'Alfonso'… just before departing, was a fun and wonderful experience! The owner, Joe, GM 'Howard' and Alfono treated me like I was a VIP buyer, making sure I was pleased with everything from the over-all deal to the cup of coffee they brought me. These guys are experts in knowing, and more importantly, 'providing' excellent customer service second to none! I have already told my friends and family about this dealership and it's caring staff.Great customer service
by RenaR123 on 08/12/2016updated 08/21/2016Service advisor was very helpful. He explained everything well. I drive out of my way to this dealership just for their service. Thanks!In love with high quality Internet sales process!
by Grantdoctor on 07/22/2016updated 08/02/2016James Huggins was the best ever sales person! Answered all email questions immediately. Provided links to current inventory vehicles that met our requirements. Delivered the new Chevy Spark to our home. Helped us setup On Star, My Chevy… and Sirrus satellite radio. Explained the car's features and expedited paperwork. In 50 years of car buying, this was the most deluxe service ever! Gateway Chevrolet is awesome!AWESOME PLACE
by eddie51180 on 06/24/2016Well this place is awesome we bought a 2016 camaro v6 rs and wasn't really happy with the power (my fault for buying a v6) i traded up to the ss and best decision ever they treated us fair and got a great deal that i still can't believe we… got . Thank you tony, alonso and their gsm howard awesome job.SREVICE AFTER THE SALE
by Mr_T_Hnry2016 on 01/12/2016updated 01/25/2016This is a email that i sent to the Sales Floor Manager Mr. Jackson about the service after the sale... And we still have not resolved this issue. : Mr. Jackson, this is Mr. Hnry, you helped me with some issues that i had with a 2011… Impala that bought from Mr. Wilson. I picked the car up last night and there were some repairs that still have not been completed. The windshield still have a chip in it and the 2nd Key is still not made as of last night. I spoke with Mr. Wilson last Saturday, and he insured me that the key was made, and the Windshield was repaired. I truly don't know what is going on here with your employee after this sale. But i cannot trust anything that he is telling us anymore and his actions is making it hard for me to do business with Gateway in the future. It was dark outside and i did not pick up my vehicle until after 7pm last night. So I did not notice the windshield until i got home. Our vehicle was there for about 3-4 business days and was still not repaired as promise by Mr. Wilson your sales person. Mr. Wilson did not even go and check the car to insure the repairs were completed before calling and lying to me on the phone and saying it was ready to be picked up last Saturday. I want to have these repairs done in a timely manner as promise to us when we bought the vehicle. Mr. Jackson, I know that you talked to your employees about customer service during the sale, But maybe Mr. Wilson is miss the point about the customer service after the sale! If he worked for the corporation that we work in (Health Care) and his type of customer service that he has given to us is normal for him. He would not have a job and would get fired very quickly. I hope this is not the person that you use to rep your company name and the industry that you have chosen to make a career of. My Wife not only was left in the cold and rain with a disable car, when Mr. Wilson would not return my calls or emails. But this don't make any sense for him not to check and insure that ALL the repairs were complete before he call us and said it was ready for pick up. My wife is at work today and i truly expect this to be completed today. They can send the Glass Company to her job and repair the windshield, also you can deliver the new key to her today. P.S. I Love the car, just the after the sale service was not there.. My HnryBait and Hook Sales Tactics
by Thomas301 on 01/20/2016I would not buy a car from Gateway. On 01/18/2015, I called Joe Wilson of Internet sales. I inquired about a car they had advertised. He quoted me a verbal and written price for the car. The ad even states that the price would be good until… 2/1/2016. Today I called him and he increased the price by $1,000. These guys are rip off and I would be very careful when dealing with these [non-permissible content removed]. I would not give Gateway even 1 star. There is something to be said about dealing with an honest dealership and sales person.DO NOT BUY FROM HERE!
by criccobono on 01/17/2016We got a car in October it immediately starting showing signs of engine trouble when we tried to call to schedule a service call they notified us there is no warranty and we would have to pay, and that there was no warranty at all, here we… are 3 months later with a car with a broken rod in the engine we never got a test drive they had it in the service department until we picked it up. Never thought a dealership could sell a lemon without having any type of liability. I will be telling everyone and anyone I can to not use this dealership so they don't have the same problem we do, a nice car payment with a huge money pit.Good Experience
by Melissa_Perez on 01/05/2016updated 01/15/2016I did not get the car I was looking for, but I got a car that satisfied my needs. Mike Orozco, helped me to find a car that was within my budget and that also had my requirements.Good Customer Service
by myreview15 on 12/30/2015I know what I was looking for when I came to your dealership. My Saleman Sam did what he could to help me find that one car.He listened to what I had to say, he gave me suggestions even when I told him, "No that's not it!" Sam was very… patient, kind and helpful! He is a good guy! Thank you for help and I hope all of your Sales Associate's are kind like Sam.OIL Change
by 1Robert1 on 12/25/2015Came in for my appointment I made for routine service got there a 10.00am waited a min or two and John came out and greeted me and asked if I was going to wait I said yes I was. Hes said it would be an hour or hour and half. But after the… hour and a half my truck had not been touch. I went to John and told him it was still just sitting behind the lube rack He immediately said what I take care of this. And he did wasn't long and the work was done Thanks to John and I was on my way.
Chevrolet Silverado 1500
GMC Acadia
Chevrolet Traverse
Chevrolet Equinox
About our dealership
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gateway Chevrolet, INC.!
by Wendy Ramirez Munoz on 02/21/2024