Customer Reviews of Kendall Ford of Wasilla
Review type:
New f350
Owner
by Escapeowner61 on 04/27/2018updated 05/21/2018I was extremely impressed with the service and patience I received from Bruce Olmeim during the purchase of our new vehicle. He helped us through all stages of the review and purchases of the vehicle. I will , and already have, recommended… Bruce and Kendal Ford of Wasilla to al of my friends and work associates.Escapeowner61 your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Kendall Ford of Wasilla
by Escapeowner61 on 04/27/2018updated 05/21/2018Very friendly staff who went out of their way to thoroughly explain all the features of the vehicle and even set up our Ford Pass App on our phone to the vehicle. I would recommend Kendall Ford of Wasilla to all my friends and family.… Thank you for the wonderful experience!Hi Escapeowner61, thank you so much for your positive comments about Kendall Ford of Wasilla! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales amazing, Maintenance however...
by Kenniegfunk on 03/29/2018updated 04/05/2018My sales person Lizzie was amazing and very helpful. I was treates very well with no pressure to buy which made it a stressfree process. My only concern was when the maintenance personnel changed my tires to newer ones per the agreement of… purchasing my vehicle. Upon picking up my vehicle, I asked for the old tires. One of the mechanics said they were thrown away since they were in bad shape, I then asked where they dumped them so I may retrieve them. As I drove to where they said it was dumped, I was directed away from the trash bin. The tires were not disposed of but were in the bed of a privately owned pick up truck. I was not informed of them keeping my old tires nor asked if i wanted them. For the mechanic to say they threw them away but kept them left a really bad impression of how they run things in maintenance. Sales was amazing, the maintenance expierence was truly discouraging.Thank you for your positive review. We are happy to have provided you with a positive purchase experience. Thank you for taking the time to speak with our General Manager Jeremy Robson regarding this unusual situation. If you would like to discuss the matter further please feel free to reach out to Jeremy. He can be reached at (907)376-5656. We look forward to being of service in the future.
Awesome
by Lastgas on 03/29/2018updated 04/05/2018I feel as if I got a fair deal which is rare in the world of car buying my last vehicle purchase was terrible I mean that but at Kendell in wasilla I got a great truck and was treated well they were very responsive to my concerns they made… the whole experience easy clean and streamlinedHi Lastgas, we strive to deliver the best car buying experience. Period. We are glad to know we provided you with a positive experience and we appreciate the time you took to let us know about your visit. Have a great day.
New Ford Escape
by mhakin101 on 03/28/2018Everyone was nice and I felt like I was treated fairlyThank you again for taking the time to let us know how we did. We hope you have a great day!
Traverse
by Melodybocast on 02/15/2018updated 02/28/2018I had a good experience. The salesman was nice but he took a little bit to warm up. At the end he even put in my car seat base! Love my new car and hope to have it for a long time.Melodybocast, thank you for the high star rating! We look forward to being of service in the future and are very glad you are enjoying your new car! Have a wonderful day!
Buying my new truck
by jeffgriff30 on 01/05/2018updated 01/16/2018My experience with Kendall Ford was excellent! James, the salesman I dealt with made me feel very relaxed and comfortable with zero pressure. Ryan, the finance manager was just as helpful and kind and made sure to answer all questions that… I had without being "pushy". I will definitely recommend Kendall Ford to family and friends!Jeffgriff30, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Wasilla, Alaska!
by BBCANVOR on 06/18/2017Bought a really nice F150. The business is fair-minded and authentic from top down. The team is cordial and fastidious. Know what you want and go get it here.Bbcanvor, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Purchase of Ford Fiesta, Kendall Ford and Dave Pluth
by Allington on 06/14/2017This was the Best Experience I have ever had buying anything. I contacted Dave Pluth, told him what I was looking for and I was the owner of a car within no time. It was easy. I like easy. Dave was extremely pleasant and thorough. I… have never bought a car on my own. Dave made it easy. The Finance lady was also wonderful. Easy Easy Easy. I will be sending everyone I know to Dave Pluth due to my wonderful experience.Allington, thank you so much for the positive review! We are so pleased to hear that Dave made your purchasing experience easy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Buying experience
by thelizard on 06/13/2017My wife and I were on our way to an appointment and had a few extra minutes so we stopped by your dealership. We saw the edge on your used car lot and stopped to take a look, my wife has expressed interest in the Ford Edge for years. We… were greeted by one of your Sales consultants "Dave Pluth". Dave was very pleasant and approachable, we explained that we were on our way to an appointment and had to go. He gave us his card and said he hoped to see us again. After our appointment we returned to your Dealership and sough out Dave, we told him what we were interested in, took a test drive and told Dave what we wanted to do. Dave immediately started the process. I must say, from start to driving the Edge off the lot only took 3hours and the process was seamless. Our experience was a very good one, we have bought several vehicles from your dealership even back to the NYE Ford days and we will buy from again. Thank you for the extremely nice Ford Edge, My Wife Loves it and so do her friends.Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We are so happy to hear that your wife and her friends love the Edge. If you have further needs or questions, please reach out! Until next time!
Bait and Switch
by rayonepP on 01/31/2017While I am not an expert, I believe that the following events detail a bait and switch scam. Report on Kendall Ford Wasilla Jan 21st 2017 Enter Kendall Ford Wasilla looking for a truck in the hopes of avoiding a private party… transaction. During this interaction salesperson Martin helps me locate a 2010 F150 with 28,471 miles on it at a list price of $17988, through an online database. The truck was not available for viewing so I elected to come back the next day to sign on the vehicle, after researching carfax. Jan 22nd 2017 I came back to Kendall ford Wasilla hoping to view the f150 for inspection and purchase. Martin told that the truck was not available for viewing and would be delivered to the dealership on the following Monday or Tuesday pending my signing a purchase agreement on the vehicle. I communicated that I would sign purchase agreement for a total of $18025 which was the number quoted to me by the salesperson. The first purchase agreement that was brought out to me listed a completely different vehicle than I was signing on so I asked Martin to correct the mistakes in the paperwork before I would sign. The second purchase agreement listed only the year make and model of the vehicle and was missing the VIN. After stating that I would not sign without the explicit VIN of the vehicle that I had researched, I finally got Martin to write the vin 1ftfw1e84afd67494 down before agreeing to the aforementioned $18028. I asked for copies of the agreement that I have in my possession. I had to ask 3 times for copies of the agreement. Additionally, Martin credit checked me for loan information including SSN. He told me that he would set up the loan details through my bank so that I would not have to go through the trouble. Having been pre approved for a 18K loan from the same bank for a truck of lesser value acquiring the loan was not an issue. Jan 25th 2017 The truck needed to be signed for at Kendal Budget Sales of Anchorage so I drove to Kendall Ford Wasilla. I arrived at the Wasilla dealership and received a ride with Martin to Anchorage where the truck was to be viewed and purchased. Upon arriving at the Anchorage dealership (Kendall Budget Sales of Anchorage) at approximately 6:20pm I was told that the tuck was not available for viewing due to it âbeing locked in the shopâ and that the manager at the location did not have a key to get in the shop. At this point I recieved a ride back to Kendall Ford Wasilla from Martin and drove home with the expressed intention of coming back and purchasing the tuck. Before parting ways Martin agreed to set up the loan with my bank the next day Jan 27th After checking with my bank to see if the loan had been set up, and discovering that it had not, up I checked with Martin via text message. Martin informed me that the truck had been sold. Despite having a purchase agreement (still in hand) the dealership sold the truck that I had been trying for a week to get. I believe that this was a bait and switch because the list price for the truck was 15% under blue book value in addition to the general run around with management and the sales person. I did confront management that day but was told that they had no knowledge of the deal despite speaking directly to manager James Taylor whose signature is listed on the purchase agreement in my possession.Patrick, We are happy that we were able to get ahold of you and work through the issues you had. We hope to see you as soon as we have a truck on our lot that works for you. We hope you have a great day and well see you next time!
F350
by IboughtAnF350 on 09/28/2016Alonzo Beeching from the Internet Sales Department is an awesome salesman. He helped me for weeks find the right truck with the right options in my price range. I would recommend anyone to contact him through the webpage to help you locate… the right vehicle for you. He got this Service Member a great deal. Thank you for the fantastic service Alonzo!Well pleased. It is a very clean and efficient operation
by Escapeowner61 on 04/13/2016I'm well pleased with the service reps. Their knowledgeable, friendly, and efficient in their responsibilities. Vehicle service itself appears to be acceptable. It's usually done quickly and properly. Overall I'm pleased with the service.Your the best
by Deathdlr on 09/01/2015updated 10/30/2015I've purchased an lot of new cars in my life but Kendall ford made me & my wife extremely happy your the best ford dealer in Ak thanks again P.s. Love my new mustang 😜Ask for Barb
by spawn10184 on 10/26/2015Once I got barb as my service writer everything was great. She made sure all my concerns were taken care of. Before that with jim it was frustrating. Had to fight for a rental for my wife and he didn't even open a repair order on my… vehicle. Barb had to 4 days later.awesome experience
by Cassandra2264 on 10/23/2015This was my first time using the facilities. Everyone was good to me.Thanks.Great services
by Trentryks on 10/21/201507 F150- the staff was extremely helpful in helping me get into a new truck. When I came to pick up the truck it was thoroughly cleaned and ready to be shown off. Thanks guys keep up the good work.Love It!!!!
by 20155348 on 08/21/2015updated 10/22/2015Love It!!!!!! Everything I need in a car, Finance was wonderful! Sales the whole enchilada.As advertised
by tomjberg on 10/18/2015The staff was out quick to ask what I was there for. The waiting room is inviting - although the coffee is bad and you should invest in something other than powder creamer. Overall a great experience.Once again, excellent service!!
by dgrant09 on 10/16/2015The Service Staff carefully listened to us as we explained the problem which had developed. When we picked up our vehicle, a good amount of time and energy went into finding a solution, we could have been charged much more, yet we were… only charged for faulty component replacement. Thank youBeyond Expectations
by mrswray on 10/15/2015Me and my husband have bought multiple cars from Kendall. We always prefer to have them serviced at Kendall. The new service center is really amazing. The size of the new center makes getting an oil change done quicker. The employees were… very nice and professional. We have dealt with other dealerships and their service centers before but it did not compare to Kendall of Wasilla. We have recommended this dealership to other people. We will continue going to Kendall for all of our vehicle needs.
Kendall Ford is proud to sell and service Ford vehicles in the greater Wasilla area. With models like the new F-150, Focus and Escape, we have something for every taste and budget. Browse our new Ford inventory to check out the model you've been eyeing. If it's a used car or truck you're looking for, Kendall Ford has a huge selection of Certified Pre-Owned vehicles too.
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. We wish you safe travels in your new F350 and look forward to seeing you again soon! Thank you, and have a fantastic day!
by Abigail Spencer on 04/03/2025