Customer Reviews of Kendall Ford Lincoln of Anchorage
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Disappointing Experience Despite a Friendly Salesperson
by Noelle on 06/25/2025While my salesperson was pleasant and professional, the overall experience with this dealership was disappointing for two key reasons: Dishonest Pricing Tactic: During the price negotiation, we agreed on a specific additional discount.… However, when the updated quote was presented, that discount was not truly added. It was instead absorbed into an already existing discount on the original quote. This resulted in a higher final price than what had been agreed upon, which felt misleading and left me questioning the dealership’s integrity. Lack of Basic Post-Sale Support: I purchased a used vehicle “as-is” and completed a test drive without any noticeable issues. However, on the drive home, the car began making a loud, concerning squealing noise (later discovered to be a small pebble lodged near the brakes. Simple fix!). I immediately called to see if the dealership would at least take a quick look, given that I had just driven off their lot. Instead, I was flatly told they wouldn’t even inspect it because it was sold “as-is.” I fully understand what “as-is” means, but I also believe good customer service doesn't end the moment the papers are signed. Had they shown even a small willingness to check the issue, my review would be very different. Instead, their unwillingness to engage left me feeling dismissed and frustrated. Because of this experience, I don't recommend this dealership to others.
The following reviews are more than two years old. They are not included in the overall rating.
4 reviews
Nine Months waiting
by J Berg on 08/09/2022Special order truck, worth the wait, sales and finance staff did a fantastic job.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
I wish I could rate Higher
by Patricia Arnold on 06/28/2022First I would like to say that this whole experience with Kendall Ford was not all bad. I brought my truck here for some work to be done and it turned into a mess. It was not all their fault as the dealership who I bought my truck from had… a very strict warranty process. Well here starts the problem with Kendall Ford, I was waiting on my advisor to finishes up reaching out to a friend at another dealership so it can get billed through my warranty company, after about two weeks of waiting if not more the service manager calls me to tell me that my supervisor advisor has left and they can’t get to his emails to finishes what he started. I would like to say my truck had already been there for almost half of the month of June.. I ended up just called the other dealership and getting everything done for ford to finally give me my truck back. After all of this I tried to let it all go because my truck was a hard case anyways. The biggest problem I have is that they broke a part on the drivers side inside of my truck. It’s pretty much a plastic trim part the holds my seat belt in place. When I picked the truck up, I simply got in and drive away I didn’t look at much. When I got home I get out and the part they broke fell out. When I went to place it on I saw that it was no longer going to stay on due to the fact that the plastic parts holding it together broke. Especially I need to parts to fix it. I call ford back right away and the first advisor I talked to was extremely nice and apologized, the problem I had was when the manager (Tania) called me back and told me I can’t prove they broke it so she we see how much it will cost them but she will not promise they will fix it. This was extremely frustrating to me seeing that I have only had my truck for a little over a year and I take very good care of it. Fast forward to Monday June 27, Tania called me back to tell me they will not pay for both the parts and the labor and we will have to split it 50/50 due to the fact that I again cannot prove they broke it. You see this frustrated me so I told her that I know for sure it was not broken when I dropped it off and that they even took photo and I went over with the advisor everything that I knew was wrong down to the tiny dings.. Tiana tells me that to keep customer satisfaction they always fix’s things they break at no cost but I can’t prove they did it. Let this just be a warning, I understand that accidents happen but you can tell me that for customer satisfaction you always fix what you break at no cost and than try and make me pay half all because you feel I can’t prove I didn’t do it. Overall this has just shown me to take detailed photos before dropping any vehicle off at any place for a service so you don’t get screwed. This would truly only cost them 200$ to fix but instead they just left me feeling untaken care of and honestly really upset.Patricia, thank you for leaving us feedback. We would like to help address your concerns and find a resolution for you so our Service Manager, Mark, will be reaching out to you shortly to help assist you with this situation. We look forward to speaking with you.
Exceptional Customer Service
by Fredejway2real on 06/25/2022I needed a reliable used vehicle and found the perfect match without all the hassle at Kendall Ford Anchorage. Upon arrival, Bill greeted me with a smile, assisted with negotiating a fair price and provided exceptional customer service… throughout the entire vehicle purchase process. Great Staff!Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Did not honor deal they made
by aij4418 on 01/26/2019*update- I called the general manager and when he returned my phone call, he also refused to honor the original deal. I test drove a used car and worked out a deal with the salesman. In the final paperwork it was discovered that they had… mistakenly put in the wrong stock number. They came back and told me what happened and gave me a new price on the car. They refused to honor the original deal. They instead offered me the same deal on a much lesser car, the car in error, a car I have never seen. The sales manager was unapologetic and refused to budge in the matter.
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About our dealership
Kendall Ford is proud to sell and service Ford vehicles in beautiful Anchorage, Alaska. With models like the new F-150, Focus and Escape, we have something for every taste and budget. Browse our new Ford inventory to check out the model you've been eyeing. If it's a used car or truck you're looking for, Kendall Ford has a huge selection of Certified Pre-Owned vehicles too.
What sets us apart
Kendall Cares - supporting local initiatives and organizations like The American Cancer Society, JBER, and Iron Dog
Amenities
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Noelle, We appreciate you taking the the time to speak with our Sales Director, Fermin Vargas. We look forward to continue working with you towards a resolution.
by Genesis Pittman on 07/07/2025