BMW of Mobile
Customer Reviews of BMW of Mobile
Review type:
Buyer
by Cynthia on 05/24/2024Alex was awesome! She kept me informed on the arrival of my vehicle and was very knowledgeable in helping me set up my profile and showing me tidbits on operating my car. She reached out to me to see how things were going and offered… assistance if I have any additional questions.A good surprise!
by daviddunkin on 05/02/2024Kathy and I had a great experience at your dealership. Everyone was personable and went out of their way to make us feel welcome. Matt was wonderful to work with and made our purchase stress and pressure free. Richard and Reed in your… service dept went above and beyond what was necessary and made our experience next level. Adele made the mundane paperwork less so by connecting on a personal level. Really appreciate his help with completing the purchase by communicating with our bank. We felt valued and that we were made a priority for the short amount of time we were there. Though we were purchasing a used Ford Escape Titanium Hybrid and not a Beemer, your team made us feel special! We’ve told our 4 grown kids and the rest of our family and friends about the experience. Thank you for turning our cautious car purchase into an unexpected fond memory! Sincerely, Jonathan “David” DunkinThank you for sharing your wonderful experience, Jonathan! We're thrilled to hear that Matt, Richard, Reed, and Adele made your car purchase and service journey so positive and memorable. It's fantastic to know that you felt valued and prioritized during your time with us. We appreciate your kind words and for recommending us to your family and friends. Safe travels in your Ford Escape Titanium Hybrid!
Tammy Annan
by Tammy Annan on 04/12/2024It was great , MATT knew exactly what I was looking for. Great salesmanIt's fantastic to hear that you had a great experience and that Matt provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Exceptional.
by David W on 04/01/2024The team that I worked with at the dealership in Mobile provided exceptional and thorough service as I test drove and vetted all of my options. I am a first-time, BMW, owner, owner, and every question and all details were provided without… reservation. I had a very pleasant buying experience.It's wonderful to hear about your pleasant buying experience with BMW of Mobile! We're glad our team provided exceptional and thorough service, especially as you navigated being a first-time BMW owner. Welcome to the BMW family!
Purchase of used X5
by Terri97 on 03/28/2024Buying my X5 was a relaxed and pleasant experience at BMW of Mobile. They were very knowledgeable and answered all my questions. This is the 3rd car I’ve bought from them and the 5th in our family. I’ve also had service done there and had… my cars cleaned. They did an excellent job.Thank you for sharing your positive experience with BMW of Mobile! We're thrilled to hear that you had a relaxed and pleasant car-buying experience and that the staff was knowledgeable and attentive to your questions. It's fantastic that you've had multiple positive experiences with us, from purchasing cars to service and car cleaning. We appreciate your continued support and loyalty to BMW of Mobile!
Purchased a car
by Booslady on 02/27/2024very polite ,sufficient ,pleasant. The salesman took very good care of me make sure all of my needs was met concerning purchase a car.We're pleased to hear that you had a positive experience with our salesman, and that he took good care of you, ensuring that all your needs were met during the car purchase process. Providing polite, sufficient, and pleasant service is important to us. Thank you for choosing us, and we look forward to serving you again in the future! Safe and enjoyable driving in your new car!
Josie West 11 yesr customer
by Josie Dugans West on 12/19/2023BMW is a part my family. Jeremy! Trey! Mike and Ian always provide the best service everytime I enter the dealership I leave smiling. They listen make it happened and today they have did it again.Thank you Josie for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Mrs Miranda McCarty
by Miranda on 11/03/2023Marianne and Travis always make sure that my needs are met 100%. If you are in the market for a new vehicle, go visit either of these two and I promise you will leave satisfied!Thank you for acknowledging Marianne and Travis! It is always great to hear when our associates are acknowledged for their professionalism. We look forward to the pleasure of assisting you again!
Great experience
by BMW2024 on 11/02/2023Very knowledgeable salesman and no pressure salesCongratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Southern Hospitality
by Evlynmo on 10/03/2023I had a pleasant experience at this dealership. I used the online features of scheduling a test drive and someone reached out to me immediately. They put me in contact with a salesman named Patrick who greeted me upon my arrival. He was… great, he didn’t press us to hard nor did he dismiss us when we needed time to discuss the purchase. The other employees were nice as well. It was a great day for us all around and I found the vehicle of my choice . Highly recommended.Congratulations on your new vehicle! We are thrilled that Patrick provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Consumer
by Sylvester on 09/18/2023Very pleasant. Appreciated no high pressure or aggressive selling techniques. All questions asked were to my satisfaction.Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Texas driver Alabama car
by TX Ellen on 06/16/2023Great experience working with me. Communication was great. They provided addiotional photos as requested. And held the car until I could go see it.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Sam was awesome! Made the transaction very easy.
by Dan Hannan on 08/29/2022They have cars other than BMWsThank you for your positive review, Dan! We appreciate your business.
To much
by Disappointed person on 08/12/2022I went to buy a bmw but instead brought a Cadillac.. After signing finna leave the salesman tells me I have to bring it in the next day the parts will be in.. ok As bringing in the ac stop working n the temperature gag… The same they bring… it back to me for the next day to be fixed.. so now it’s fixed only the next day the same problem.. they keep car for 2 days.. I go back it up it’s making a noise only to get louder as the day goes by that it wasn’t making before.. call salesman n text no respond taking back in the amWe hope you are now happy with the successful repairs made for your vehicle. Also, glad to have helped again to discover the new noise mentioned in your review, was from an item you had recently hung from your rearview mirror. Thank you for your business and please let us know anytime we can help in the future. Scott Davis General Manager scottdavis@group1auto.com 251-544-2844
BMW Mobile… Thanks!
by Shane on 07/26/2022Top notch sales team. They worked together to answer any and all our questions. 1st BMW in the books, with more to follow. Thanks.Congratulations on your new BMW, Shane! Thanks for the review.
New 2021 X1 from THE #1
by Joshlyn Olivier on 06/06/2021My experience at BMW of Mobile, was nothing short of amazing! I had been in the market to purchase a new BMW for about a month, contacting BMW dealers in Georgia and Mississippi. After dealing with some nasty and rude salesman at Alpharetta… BMW and Galleria BMW of D’iberville, I am pleased to say I have found a new BMW home, Mobile! My entire transaction was so quick, painless and informative! Hands down THE best transaction E V E R and this is my 3rd BMW! During my transaction, I met and worked closely with Mr. Jeff, Mr. Arthur, and Mr. Jaron, all wonderful guys! The entire staff was friendly, helpful and assuring! My deal was complicated however THEY MADE IT HAPPEN! I highly recommend this dealership to all searching for their next BMW! Thank you BMW of Mobile for my new X1, the baby mobile!Thank you Joshlyn for your kind words for Jeff, Arthur, Jaron and the rest of our team! We are thrilled that they provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new X1!
Great
by Kelly G on 06/18/2020Arthur is a very patient client advisor. He believes in the BMW car and know it inside and out. As a first time customer I was impressed with the entire Car buying experience. I had been to several dealerships and never received this… great of experience.Thank you Kelly for your kind words for Arthur! We are thrilled that he provided you with a patient, impressive car buying experience. Congratulations on the new BMW!
New bmw 3 series purchase
by Tricbimmer on 06/04/2019Having driven other bmw's over the years I've come to expect certain characteristics in every bmw. Tight handling and precision to name a couple. When I first drove the new 3 series I was pleasantly surprised by how much more comfortable… it is compared to previous generation 3 series. Much more compliant ride without being mushy and precision handling when you push the vehicle. Very much like the bmw I know but more civilized. The technology onboard is pretty impressive with the new idrive 7 and the new dash, spectacular! Best of all my sales person Murray Brown was amazing. I've spoken to Murray this past year as I come in and out of the dealer to service my car and he was always happy to speak with me about cars and never any pressure. When it came to recommending people I sent my brother who was looking for a new M5 competition and Murray was able to work his magic, he was helpful, honest and made the whole buying experience a positive experience for my him. My brother is very picky and particular and Murray executed with brilliance. When came to finding another car for our family I looked around and ultimately came back to bmw. As I told Murray you can buy a car anywhere but what really stands out is the service department after the sale and when the new car sensation has worn off. Shay in service has been phenomenal in taking care of my service needs the past couple of years and that really led me to buy another BMW. Many times as customers we gripe about unpleasant experiences but forget all the good things these guys do each day and I want to thank Murray, his GM Drew and Shay in service for their fantastic work!Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Another great experience with the whole team!
by AReynolds2019 on 05/31/2019Recently purchased my second vehicle in five months from Marcus and the BMW of Mobile team. Marcus really pays attention to buyer preferences and makes the process of finding the right vehicle easy and pleasant for even the pickiest of… buyers!Thank you for your kind words for Marcus! We are glad he was able to take note of what kind of vehicle was right for you and provide you with the best car-buying experience.
Love the car, but feel honestly was missing
by Car_buyer101 on 05/29/2019Recently purchased a pre-owned car. Love the car and feel it was a great deal! Upon finalizing the deal I was told the oil had been changed and all maintainer was complete. After driving 2+ hours home I realize the oil has not been changed… and the car is also in need of a tire rotation. I called to inquire and I was told I could drive the 2 hours back and they will evaluate if they are willing to change the oil. Bottom line, I should t have been instructed the oil was changed if it was not and they should be willing to fix their error. Now I have a new car I need to bring in for an oil change and tire rotation which is frustrating and not what I would expect with the $599 service charge they added on.Thank you for your business and the feedback about the oil change and the system to rest not being updated. Could you please contact me so I can learn more about the details and verify what was completed for your vehicle? sdavis@group1auto.com Scott Davis General Manager |
Painless
by Peterpan12 on 05/20/2019Simba was great, funny, personable and knowledgeable. Easy process, only thing I wish they would've had done was have the numbers to negotiate ready for when we got back, would've saved a little time.Glad you were pleased with Simba, and we look forward to seeing you again next time. Thank you!
Not just another BMW Store, BMW of Mobile is your only stop for your New or Certified Pre-Owned BMW. No matter where you live, whether in Fairhope, Daphne, Saraland, Birmingham, Atlanta, Texas, New Jersey, or even Washington State, we have the BMW you’ve been looking for, at the terms you’ve never imagined were possible! We set the bar and define the programs that meet your needs and your budget. We have programs that will make your BMW ownership dreams come true. Whether your needs are a sedan, crossover or SAV, we have the answer. Our innovative programs are inclusive of all BMW models, including X3, 530i, 320i, X5, X1, and many others.
We are also setting the standard in customer service and quality of workmanship in all departments: Sales, After-Sales Support, Service, and Collision. We are striving to serve YOU, our client, at the highest level possible. Please give us a call and allow us to go to work for you; (877) 360-1112.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It sounds like Alex provided you with exceptional service! Keeping you informed about your vehicle's arrival, assisting with setting up your profile, and providing helpful tips on operating your car shows a high level of knowledge and dedication. It's great that she also followed up to ensure everything was going well and offered further assistance if needed. Enjoy your new vehicle!
by Sara Thurston on 05/29/2024