University Kia
Today closed
Customer Reviews of University Kia
Review type:
Write a review: Sales
Have feedback for this dealer?Write a sales review
The following reviews are more than two years old. They are not included in the overall rating.
11 sales reviews
Sort by:
Awesome sales person aja
by Mcbay on 07/12/2023My sales person was so awesome she played dolls with my.little girl to keep her company while going through the process of getting a car Aja is the bestGREAT experience
by Culise on 06/17/2023Cheyenne is the best salesperson. She listened, explained and answered all my questions. We found the perfect car for me. It was an easy time which is a first when buying a car.We're so glad to hear that Cheyenne provided you with such a positive car-buying experience! Thank you for choosing University Kia Huntsville, and we hope you enjoy your new perfect car. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day!
No Regrets
by Hobson on 06/14/2023Cedric McGinnis made our car buying experience stress free. He’s very professional & customer oriented & knowledgeable on all Kia products & services. This is our first look at buying a Kia so we were indecisive & nervous. He spoon fed us… through the entire process. There were no surprises, all questions were answered to our satisfaction. He gained our trust & business. He is Highly recommended if you’re in the market for a vehicle!!We're delighted to hear that your car-buying experience with us was stress-free and that you found Cedric to be professional, knowledgeable, and customer-oriented. We understand that buying a Kia for the first time can be nerve-wracking, but we're glad he made the process seamless for you. Thank you for recommending him and trusting us with your business at University Kia Huntsville. Safe travels in your new vehicle!
Horrible experience!
by angelbrown on 08/09/2016I went in thinking I would walk out with a vehicle. As they advertise if you bring home $350+ a week, you are guaranteed. This was not the case! Can you say false advertising. The customer service was horrible. The receptionist was texting… and flirting with the salesmen, the building needs repairs. Something dropped on my from the ceiling. This was a horrible experience!!!!Great customer service
by password6 on 02/24/2016Very amazing sales team and vehicle. I received a 200$ gas card from purchasing through Edmunds as well! The people were very welcoming & explained everything I needed to know!Love these people!
by deke2225 on 07/21/2010My credit wasn't good - I was turned down at 3 dealerships in Huntsville. The staff at Kia worked with me, went the extra mile, and got me a new Forte. Highly recommend! Thank you University Kia!TREATED HORRIBLY !!
by jmingie on 02/23/2010I have to say I ignored all of the bad reviews and my gut feeling and went to the dealership after being told SURE we can do this no problem we will have people lining up to work out this loan for you! We got down there and did the test… drive, picked out the color and all just to be told they didnt think they could do the deal! They started leaving and closing WHILE WE WERE THERE!!! We drove an hour to get there! We were treated like TRASH! I explained everything over the phone to the internet sales mananger he said NO PROBLEM! Then when we could put down 4500 dollars they didn't want to work on the deal any; further! WORST CAR DEALERSHIP EVER!!!! Oh and not to mention they only wanted to give 10,000 for my 2009 Sentra....said that was what it blue booked for I guess they think we are too stupid to look up car values for ourselves....!! UGH!WORST CAR DEALERSHIP EVER!
by jwp2010 on 02/04/2010These people are [violative content deleted], They spent all day talking to me after emailing me for a month just because I looked at some car options online. Finally I decide its time for a new car, call them give them all of my… information, they say sure no problem, run my credit I say and make sure, and they say sure its not a problem bring your last paycheck stub and your trade in and we'll see what kia fits you best and get you out in an hour, within ten minutes or less of being in the actual dealership they say sorry you need someone to co-sign or we can't help you! They are the biggest most worthless [violative content deleted] in the car buisness and I encourage all of you to shop somewhere else, personally I ended up at [another dealership] got financed within an hour without someone to co-sign and I'm very happy with my new car.I am sorry that I bought two cars from here...
by aubiekong on 03/05/2013updated 08/03/2025Very rude sales manager, Tim B. I will not visit this dealership ever again and I bought two vehicles here. Boy was I fooled...Take heed to bad reviews...
by joerogrz on 12/12/2011updated 08/03/2025Purchased a new car from University a couple of weeks ago. Even though I have sub-standard credit, I was able to get it financed. BUT after being there for a while they came up with one deal for me which got changed to something else. It… was a higher than normal interest rate, but seeing as how my credit is I didn't expect much better. A week and 6 days later, I receive a call from the salesman Corey saying that I needed to come resign some paperwork. On the hour and a half drive there I was hoping they came up with a better deal. Nope! My interest rate had been raised by over 2% and the payment amount was also raised. Sure the finance company may have had more to do with this, but NO ONE at University should have you sign paperwork for one deal and call you two weeks later to change that deal. Not only that, if they tell you this is the deal you're getting and you sign paperwork for it, THAT should be the end of it... For anyone at University that actually reads this, you should be ashamed. The lack of morals in our society is bad enough as it is. Btw, I give them two stars instead of one because they were very nice... Kinda like a kid that wants something.WATCH OUT
by willy35 on 12/11/2012updated 08/03/2025WATCHOUT These guys are good and you must be aware of what they are doing. They offer $5000 trade in on certain vehicles. These vehicles have a $3000 ADM (dealer mark up) added to the price tag. You have to roll the KIA rebate into this… offer which was $1000 so in reality they are only giving you $1000 for your trade. Other issue is after price is settle you r sent to the finance guy who does two things. He puts a $678.50 clerical/doc fee on the bill and then tries to sell you an over priced extended warranty, starts off at $2500 ends up at $1500 which is still too high. Most dealers get $150 clerical/doc fee. So reality is you receive about $500 for your trade. Just some things to understand if you want to do business here.
About our dealership
Thank you for sharing your kind words! We appreciate your business and we will pass along your feedback to Aja. Safe travels from all of us at University Kia Huntsville!
by University Kia Huntsville on 07/13/2023