Stivers Ford of Birmingham
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Customer Reviews of Stivers Ford of Birmingham
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Disappointing Experience at Stivers Ford of Birmingham – Poor Communication
by Mustafa Morsy on 06/17/2025Broken Promises: On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home… Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7–14 business days. However, a few days after the sale, the service department informed me there was a 3–4 month backlog for installations—a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford’s systems. Management’s Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford’s sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily.How do they Sleep at Night?
by Disappointed in Them on 02/11/2025Just an absolutely horrible buying experience. Run away fast! After agreeing on a price and committing to purchasing a vehicle, the vehicle was sold to another person while the business office was running our credit check and preparing… documents to sign. This is terrible way to do business and earn trust. I've asked for a manager to call and explain how this happens and no one will call back. If you have ANY hesitation about the trustworthiness of this business, go with your gut. They cannot be trusted. Carter, sales associate was very apologetic, but no manager will call me back. Run away fast, there are certainly better companies to work with!
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