Ken Garff Nissan Riverdale
Customer Reviews of Ken Garff Nissan Riverdale
Review type:
100% recommend
by Ashley on 01/06/2025
I have purchased 3 vehicles from Ken Garff Nissan in Riverdale and subsequently service my vehicles there. They are always on top of it! Super friendly, great customer service, and always get me taken care of quickly! I trust them and… recommend them to everyone I know.
43 reviews
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100% recommend
by Ashley on 01/06/2025I have purchased 3 vehicles from Ken Garff Nissan in Riverdale and subsequently service my vehicles there. They are always on top of it! Super friendly, great customer service, and always get me taken care of quickly! I trust them and… recommend them to everyone I know.Quick Oil Change
by J Eddy on 06/21/2023Ken Garff Nissan provided a good quick oil change and tire rotation, faster than I expected. Also brought car in to provide easy departure. They have improved their customer service.What a joke
by No on 08/24/2022The service department is a joke. I went in for a simple oil change, tire rotation and to fix a recall. The part for the recall wasn’t in so we held off on that and continued with the oil change and tire rotation. Or so I thought. After 3… hours of waiting, I went to check to see if my truck was done. Turns out the mechanics didn’t read the paperwork all the way. They saw the part about the recall and decided to not do anything with my truck to “ wait for a level 2 technician” when I talked to the guy whom I originally set up my service with, he explained to me what happened, and assured my my truck would be done within the next 15 minutes. It wasn’t. It took almost another hour for me to get my truck back and all they did was the oil change. My paperwork said the “ recommended a tire rotation but was declined per my request”. Which is completely inaccurate. Now I get to take time out of a second day of mine to drive the dealership to have them complete my service properly. I pay good money for my vehicles and if I’m going to the dealership to have them serviced, I would like them to be done in a timely manner, be done properly, and to the extent at which I requested. My paperwork also states that they did a video showing the work and inspection they did which I did not receive. I’m guessing they didn’t do the video since I they barley serviced my vehicle. I called them at 5pm, an hour before they closed, hoping to get some information on my recent visit and when someone finally answered the phone I was given the line, “ we will call you back”. I never received my return phone call. I’m very frustrated with todays visit. I wasted nearly 4 hours of my day and my truck didn’t even get serviced properly. This is not the first terrible encounter I have had with this dealership. There is one guy with a longer bear who is very kind and helpful.Very helpful.
by Rob M on 07/24/2022Was very helpful and made the process a good experience.Thank you for the review, Rob! We are so glad to hear you had such a great experience with our store. It was a pleasure serving you. Thanks again!
Thank you for going out of your way to sell me a truck today.
by Otto Johnson on 05/14/2022If you ask them for a favor, they will hear you. I have a new truck because I needed a favor selling my older vehicle. I will buy again from this dealership.Great service
by Phil D on 05/04/2022Phil was great and helped me get the best possible rate for my brand new rouge. Thank you again, and I’ll definitely recommend him and Ken Graff!Great service
by Michael on 04/17/2022Jeff and Team at Nissan Riverdale were very helpful with my Leaf. Friendly, responsive and good experience working with them. They performed a tire rotation, replaced my key fob battery, and identified, then repaired a nail/screw that was… in a tire losing air. Also, provided me some good tire recommendations after assessment of my tires that could be maximized with their current tire promotion. No pressure, provided information, and I plan to be back to get new tires with them. Another gentleman also washed my car really nicely as well. Thanks! MichaelNew car experience
by Karen on 04/12/2022Phil was an awesome salesman. We test drove 3 different cars and finally decided on one. He was very patient and gave us all our options for purchasing with no pressure. Highly recommend himGreat Experience
by JB on 04/05/2022We worked with Phil to purchase a new Rogue and couldn’t have been more happy about how the process went from end to end. He listened to our needs and I would highly recommend him and Ken Garff RiverdaleThey got me into a better vehicle
by Mav on 02/13/2022I originally purchased a vehicle from Kengarff Honda in Riverdale, then went back to them when I knew my cars loan was about what I would get with a trade-in. Honda didn’t have anything in my budget and told me about another vehicle at… their Nissan dealership. So I went to Kengarff Nissan in Riverdale and spoke to both Phillip and David. Though I spent hours at the dealership, they both helped me get into a newer, safer vehicle, with a full 7yr warranty. They both were respectful and helpful. And while I really wanted to stick with an suv/crossover, that was unfortunately out of my budget. But I feel confident in the car I purchased, knowing it’s covered under warranty and that this is a vehicle I could keep for more than a few years. Thanks guys!New car
by Lucero Young on 01/23/2022Great experience! Troy explained in great detail and helped me get a great family vehicle! Highly recommend!!!Great service
by Taylor on 01/08/2022Great service and was super knowledgeable. Willing to work with me to find the right vehicle and price range.Salesman Jeff was awesome !!
by Awesome sales guy on 10/17/2021Knowledgeable, helpful, able to get answers regardless of the questions that we asked. Went above and beyond my expectations. If rating on a scale of 1 to 10, he scored an 11.Emissions test
by Diane on 09/10/2021The employees in the service department were very professional and good to work with. Even though there was a problem with the service department and the testing equipment. The girls kept us up to date with the situation and how long the… service was going to take to complete the test.Kirk was awesome!
by Jared Beesley on 08/06/2021I had multiple appointments lined up. Kirk observed that the dealership could take care of my problems on one visit. I sincerely gathered he cared about me and was a genuine advocate for me and my car. Experiences like this are what… continue to help me feel great about trusting this dealership with being the sole provider of service for my car!Consistently competitive pricing w/ great service
by Aaron on 06/22/2021I’ve been a happy customer since 2017. For this service, I just got an emissions test. It was $10 cheaper than the competitor next to my house. The service only took 30 minutes, and it included an inspection, car wash and vacuum, which… exceeded my expectations. The employees are always friendly. I always shop around to make sure I’m not overpaying for service, and my dealership consistently has competitive prices. The most important reason that keeps me coming back for service is that this location doesn’t upsell or make me feel like I’m getting scammed. One time I brought my car in for service and the advisor actually told me that it wasn’t necessary and told me how I could fix the problem myself.2017 Honda Civic
by 12 on 06/08/2021I bought a 3017 Honda Civic from you guys with 21000 miles I was told I would have the several years of warranty left come to find out the air conditioner doesn’t work and Len Garff don’t stand behind their warrantyThank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joey Burns joeyb@kengarff.com
Convenience at the tip of your fingers
by Sam on 03/31/2021I was able to fill out the financial application before getting there, cutting the standard long time entailed in car purchasing. They helped me to get the best car.1996 Isuzu Rodeo 4x4
by MP on 02/26/2021Wonderful dealership, friendly and curtious. The shop manager communicated my vehicle repairs to the mechanic and the work was completed in a timely manner. 10 stars, would Highly recommend.l.p.Great and fast service
by Pons Jones on 12/27/2020Love taking my car her for all my car service needs. They know me by face and always are friendly and fast.Ken Garff Nissan Riverdale
by John on 07/23/2020Excellent service. My vehicle service was finished on time, with no surprises.
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About our dealership
At Ken Garff
we hear you
You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Hello, Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Thanks. Kirk Irvine, Service Manager kirki@kengarff.com
by Ken Garff Nissan Riverdale on 08/24/2022