Integrity Chevrolet

2110 Chapman Rd, Chattanooga, TN 37421

Customer Reviews of Integrity Chevrolet

Review type:

Overall rating

3.0

(5 reviews)

Customer recommendations:

Yes (1)|No (1)

Write a review: Sales | Service

2025 Trail Boss

by DSWAFFORD on 02/13/2025

Very knowledgeable dealership and easy to work with

Thank you so much for your positive comments about Integrity Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 02/14/2025

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5 reviews

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Dealership don't back what they sell
1 out of 5 starsby Boo-boo on 05/22/2025
The salesman lied and the sales manager, [non-permissible content removed] that doesn't support or back the product or their word.
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2025 Trail Boss
5 out of 5 starsby DSWAFFORD on 02/13/2025
Very knowledgeable dealership and easy to work with
- Thank you so much for your positive comments about Integrity Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!
  by Roman Brooks on 02/14/2025
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Not trustworthy
1 out of 5 starsby Jenniferorb1 on 09/15/2022
Bought my car last March and immediately had issues with leaks. Took the car back in and they fixed one leak but couldn’t find the other leak. Thought it was a fluke until it happened again. I called the dealership and left multiple… voicemails and no one would return my call. Drive down to speak with someone in person and was turned away saying to make an appointment. Still no returned calls after 2 months of trying. Fast forward note I’m having electrical issues and I called again and they finally answered and made an appointment. They are saying the electrical issues are caused by a leak in the windshield to which they are not taking responsibility for bc it’s been almost a year. I explained that I can’t get anything fixed if they wouldn’t return phone calls and wouldn’t have turned me away when I physically came but they are still wanting to charge me $1k for fixing the issues. I will be taking my business somewhere else.
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Oil Change and screw
5 out of 5 starsby RJcolorado on 07/06/2022
Great experience at Integrity. Service was quick but thorough. Service dept. was helpful and kept me informed on progress as well as screw in my tire. Luckily it was a tiny one but happy they were diligent.
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Be very careful every step of the way through a purchase at this dealership
1 out of 5 starsby RL on 08/09/2021
From sales pitch to finance, pay close attention every step of the way and get all dealer-owed items in writing. Our sales person was Jordan Miles and very understandably gets a 5 for friendliness and a 0 for working a deal. If he tells you… to wait in his office and make yourselves comfortable while he goes to meet with the finance person, Kevin Anderson, forego making yourselves comfortable and go with your sales person to the finance office. Make certain that you remain involved during every step of the process in making a vehicle purchase at "Integrity" Chevrolet. Very importantly, know your auto FICO score. It is different from your regular FICO score and you have a right to see it because it's being used to determine your credit worthiness and the interest rate that you will be offered. If the interest rate being offered is higher than your score warrants, then shop financing outside of the dealer. Under no circumstances allow the dealer to tell you that you can buy down your interest rate by purchasing dealer items and services such as special vehicle coatings and service contracts. This does not actually buy down your rate whatsoever but merely switches money from interest rate to the total cost of the vehicle. You will still pay the same or more for the total vehicle deal. Make certain when you first sit down with finance to ask the total price for the vehicle and the interest rate that you're being charged to make certain that is meets with the negotiated price. Make absolutely certain that the vehicle has both key fobs and if not, have it added to dealer-owed items in writing. Late model key fobs, including programming and key-cutting can run as high as $400 so don't settle for a single fob for a vehicle purchase. Do not let the sale person tell you that the former owner of the vehicle is mailing the 2nd fob, delivering it personally or any other arrangement. If the 2nd fob is not present then make certain that it is in the car deal before you sign anything. If there is damage to the vehicle, have it added to the dealer-owed items in writing. Do not accept a vehicle as-is unless the entire funds to repair it are given as a credit to you. Also, determine the value of the vehicle that you are purchasing by researching multiple sources on the internet. Do not pay more than the vehicle is worth. Walk away. These are problems personally experienced so don't let any portion of your own vehicle purchase at Integrity Chevrolet escape your attention for even a moment. Don't let friendless become a substitute for savvy in carefully examining and considering every step of your vehicle purchase.
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