Honda of Salem

Today 8:30 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
10:00 AM - 7:00 PM
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
8:30 AM - 8:00 PM

Customer Reviews of Honda of Salem

4.9
Overall Rating
(147)
Recommend: Yes (144) No (3)
Write a review: Sales | Service
sales Rating

Great experience

by Todd on 05/09/2021

Staff is polite, fast and knowledgeable. They made the process of buying a car effortless.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
276 Reviews
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sales Rating

Great experience

by Todd on 05/09/2021

Staff is polite, fast and knowledgeable. They made the process of buying a car effortless.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great Experience With Service Department

by Scott on 05/08/2021

Service Advisor Mauricio was friendly, helpful, and seemed to genuinely care about customers and the work he does. Absolute pleasure to work with!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

You all ROCK! Love my truck!

by Lynn on 05/06/2021

Stan was fantastic! Once again he knows his stuff! Love how speedy things were! Keep that up! Matt Perry is the best!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great service and communication

by Laura on 05/06/2021

2nd time at this dealership service center. Everyone is really friendly and happy to help. Service is fantastic and liked the text update option. Kristen was great and very informative.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

HRV Honda service

by Sheila on 05/05/2021

It was very organized. Francisco who helped us was very professional and experienced. He’s a keeper.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Jose was awesome!

by Thomas on 05/05/2021

Jose got us a great price very knowledgeable Helpful

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Robert gale

by Robert on 05/04/2021

Jose is a true professional. Very respectful. Very efficient got me what I asked for. In a very timely manner.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Oil change

by Michael on 04/30/2021

Today it was well organized and timely. One of the check in folks was very helpful to an elderly couple at check out.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

all is well

by Maria on 04/29/2021

Great, friendly staff and comfortable waiting room

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

A modern non-stressful purchasing experience

by Ted on 04/27/2021

Getting the ball rolling with Miguell via my online request was followed up with my visit with Stan. Stan was a perfect match for what I needed. His product knowledge and patience were very effective.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Very happy with Honda of Salem and RJ!!!

by Laurie on 04/26/2021

I was greeted quickly by RJ, who was very informative, but low pressure - which is exactly what I wanted! He was very helpful in helping me choose which car to buy! And spent considerable amount of time showing me how to work my new car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Two Thumbs Up!!!

by Arika on 04/25/2021

John was awesome. No haggling, no back and forth with the sales manager, just here’s our best price and let’s get it done. So friendly and would definitely recommend him

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Excellent service

by Dick on 04/24/2021

I appreciate the new "Appointment Only" method for handling service work. It makes it easier for me to schedule my day's activities. Also, the new policy of providing service work to Honda owners only says to me, that your focus is truly on us Honda owners.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Friendly customer service agent “Steve”

by Lori on 04/22/2021

Quick service. “Steve” Friendly customer service agent

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience

by KJ on 04/18/2021

John was low key, easy to work with, and made the car buying process easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Happy in My Honda

by Rebecca on 04/13/2021

Cruz Chavez is a big reason we purchased my first Honda. It really felt like he put us first. His personable, low-pressure, caring demeanor was refreshing. He is knowledgeable and quick and very accommodating. He made the process easy and fun. Thank you! I love my Honda Passport Touring!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Good

by Edgar on 04/10/2021

Very friendly helpful salesman

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

very satisfied customer

by Jimmy on 04/09/2021

Fast service, all questions were answered quickly,by very friendly, helpful staff!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

The best car salesman!

by Annie on 04/09/2021

John Steward was fantastic! He is very caring, funny, hard working & honest. He wanted to make sure I got the car I wanted down to every detail with a payment I could afford. He was also training "young" Brandon & was excellent as a trainer, mentor and salesman.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Consumer fraud warning

by Nolan K on 04/08/2021

Returned the vehicle that we had wanted to purchase due to undisclosed mechanical defects that according to the CARFAX, the dealership knew about and hid. This is a violation of the UTPA and I've filed my case with the Department of Justice for consumer fraud. On top of this, they continued to lie about the nature of their history with the vehicle and ceaselessly tried to sell me service contracts for their apparently incompetent service center. I highly encourage all the other low reviewers to file their complaints to the DOJ as well. If I could issue zero stars, I would.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

I like this Dealership

by Ann on 04/07/2021

Prompt. Comfortable while waiting. Follow up reporting was clear and well documented.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

about our dealership