Enterprise Car Sales Albuquerque
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Customer Reviews of Enterprise Car Sales Albuquerque
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Worst Experience Buying a Car in My Entire Life!!!
by Sam G on 05/30/2025I used to be an employee of Enterprise. I was fed lies about how great and well taken the cars are at Car Sales. I had the worst experience I have ever had buying a used car. This entire experience was an absolute nightmare and the attitude… that I encountered from the employees at Car Sales was incredibly inappropriate. If they would have shown some sympathy for my situation it would have helped, they made me feel like an inconvenience. The only person who was truly helpful was Arturo. Otherwise, the area manager Sam Leibenhaut, employees like Dashnie, and even the main honcho Mike Peters, gave off a very bad attitude. Around April 10th, I bought a 2022 Nissan Sentra. Shortly after I bought the car, I noticed it would shake at various speeds. Therefore, Car Sales had me take it to Pep Boys. According to Sam, Pep Boys told him that they recommended the wheels be replaced because they have flat spots that may continue to make the car shake, but the balance should have taken care of 90% of it. Sam said he could not replace the tires because the tread was still new. Shortly thereafter I noticed that when I turned right or lef the front of the car made a sound. Car Sales also heard the sound, so I took it to another Pep Boys. The CV axle was broken and the struts needed to be replaced. The car that I had less than 2 weeks sat at Pep Boys for a week because they had to order the CV axle. I never heard anything from Enterprise. When I arrived at Pep Boys, I was told they only changed the struts because it was still under warranty with Nissan. Nobody communicated this with me so my car sat there a week. Then I took the car to Nissan. Sam had an attitude. When I told him that I appreciated Arturo and his apologies, Sam got defensive and let me know he had already apologized 4 times. After complaining about Sam, I started working with the general manager of Car Sales—Mike Peters. After having the car at Nissan for a week waiting for the axle to arrive, they said the control arm and boots were also broken. Nissan said it looked like the bolts had been banged on. My car was at Nissan for almost 3 weeks. I had the car a month and I only got to drive it for one week. When the car was ready, Nissan said I had to pay a $100 deductible, or I would not get my car back. I had to reach out to Enterprise again. When I spoke to Dashnie on the phone, I did not yell at her, but I did raise my voice a bit, which resulted in her hanging up on me. When I did eventually speak with Mike, he wanted ME to pay for the deductible and be reimbursed by Enterprise—to which I said no. When I spoke to Nissan, I asked them what they thought happened, They told me that Mike had been giving them attitude and telling them that this should be under their warranty, however, it was obvious that this was not a manufacturer error—someone else had done this to the car. They assumed someone had hit a curb or something with it and then got it shoddily repaired. The car still vibrates when I drive it. I am hoping it is just the tires because Nissan pretty much replaced the whole front. However, I am too scared to reach out to Enterprise because of their attitude and Sam had said he cannot justify buying new tires since the tread is fine. The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking. I know Enterprise’s values—they claim that their brand is the most important thing that they own, and they always claim how important the customer is to them. I was going to refer people to Car Sales, even my husband was going to buy his next car from them, but after what happened I will definitely go out of my way to tell people NOT to buy used cars from Enterprise Car Sales, especially in Albuquerque, because it is quite apparent they cannot be trusted.Enterprise Wise
by Dale on 10/06/2022Kudos to the staff at Albuquerque Enterprise Sales. Our personal salesman, Anthony Romero, was friendly, professional, knowledgeable in all aspects of our purchase. He continues, even almost three weeks since our purchase, to answer… question about the features we continue to find on our vehicle. Very committed young man. Another great aspect of the sales staff and Anthony, was the no pressure approach. Just very willing to answer any questions and guide through the best experience possible.Best customer service
by Ricardo Rodrigues on 09/06/2022Really great people to work with the entire staffRicardo, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Albuquerque! - HH
Van Sale
by Wimberly on 08/23/2018updated 08/29/2018Very pleasant and the staff were all very accommodating.Hello! Enterprise thanks you for the great review and have a great day!
Great 2nd experience purchasing from Enterprise
by Henry42 on 07/19/2018Just purchased my 2nd car through Enterprise. Both were excellent experiences. Love the no-haggle policy, 7 day repurchase policy (not used in either of my purchases), no pushy salesmen (actually, I sought out my first salesman for my 2nd… purchase, as well).Great People
by Janlar1972 on 03/29/2018updated 04/05/2018Like to commend the people here at the Albuquerque Enterprise Care Sales Department, Rick the guy who sold us the car, and Carlos the manager who did our final paperwork with us. To include the other people we meet while we were waiting.… The people were great and not pushy and trying to make you purchase something you didn't want or like. They let you make the decision to choose what vehicle is right for you. Thank you all to the people from Enterprise Car Sales here in Albuquerque, New Mexico, off of Coors and Paseo Del Norte.Car Purchase
by Corina148 on 08/03/2017I got excellent service and the staff were super friendly!!! Took my car home the same day!!!NISSAN Purchase
by Veronica40 on 12/27/2016updated 01/06/2017My experience purchasing a car with Enterprise Sales was astronomically smooth. Each and every individual at this Alb., NM location provided outstanding service. The group delivered above and beyond customer service, positive teamwork… environment and accuracy information.Very Pleased Buyers
by Barney_III on 11/07/2015This is one review I really looked forward to writing. Why? Because this is by far the best car buying experience my wife and I have ever had. The cordiality shown at Enterprise was tops. The atmosphere in the offices was simply stated… "joyful". Absolutely no pressure of any kind was ever shown, but a willingness to serve and help the customer in any way needed was a constant. Jevvon Hunter (our salesperson) is the best we've ever dealt with. What a huge blessing it was to have worked with him. He is truly a credit to this company. But, all the employees that we came across were a pleasure to be around and to see how they worked alongside one another. Nic Marchand was also a blessing to work with.. Oh ya, and thanks to Lisa for the pleasure of seeing her here and knowing her through car rentals we've done with Enterprise. Hey, can you tell we liked our experience at Enterprise? You betcha we did. We'd do again and we strongly encourage anyone to give them a try. Thanks Enterprise Car Sales (ABQ) for one very special, enjoyable, and unforgettable car buying experience. Barney & Sandi CarbajalHonest dealer - great place to buy a vehicle
by abq_buyer on 02/08/2013updated 07/12/2025After going through the same, tired, old, high pressure sales at another local dealer, I went to Enterprise Car Sales. I am not a low information buyer, so I had done all my homework. Enterprise had several choices in the model I was… looking for, and they were priced under Edmunds and KBB values. They offer a no haggle pricing system that is fair and honest. The sales team is honest and friendly. This was such a refreshing experience - especially after having dealt with the typical skeevy salesmen earlier that day at other local Albuquerque dealerships. I bought a great car at a fair price, and I'll buy my next one from Enterprise Car Sales as well.abq_buyer, Thank you for your comments. We're glad to hear we could make this a pleasant experience for you!
Chevrolet Malibu
Toyota Corolla
Nissan Rogue
Nissan Altima
About our dealership
Hi Dale, we're happy to hear you had such a positive experience with our team. We hope to be of service to you again in the future. Best wishes. - Lisa S
by Lisa Stallings on 10/07/2022