Springfield Acura

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Springfield Acura

4.2
Overall Rating
(5)
Recommend: Yes (4) No (1)
Write a review: Sales | Service
sales Rating

New Car Lease

by Veenu on 05/31/2019

I had an amazing experience at Springfield ACURA. With Manuel Lazo Sales and Leasing Consultant Springfield Acura He was patient professional unbelievably helpful tp help me select my Acura. I was given undivided attention and detail information. His Manager Joe was also very professional. Manny spent his valuable time in explaining everything. I bought my car cause of Manny professional salesmenship. Thank you for making a happy experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
101 Reviews
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sales Rating

Rude Sales Manager

by Michael C on 12/23/2019

I was looking around cars with a 2-6 months buying time frame. Visited Springfield Acura on 12/14, test drove an SUV and talked about price with a sales person. Frankly the price was pretty good. However, since I am not ready to buy, I left the dealership. I also wanted to get a sense of the value of my old car in the real world. Visited again on 12/21 and got a trade-in value way below my expectations and KBB fair value. Was going to leave. The sales Manager Jimmy came out and talked to me. He was clearly annoyed and spoke to me with utterly no respect. Stating he made a mistake giving me a great price, but he will honor it anyway. Questioning why I was not ready to buy but came in today to talk about trade in etc tec. I don't like to be pressured and forced to make a big commitment when I am not ready. Decided to leave. Clearly angry, Jimmy said the price he gave me will only be available by end of that day, despite during my last visit his sales person said it will be effective by the end of the month. When I went out of the door, he also said he doesn't want my business. I had a very bad experience at Springfield Acura that day. How can a sales manager at a luxury dealership behaving with such attitude and being so rude to customers? I was really shocked and I definitely will take my business elsewhere.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Great experience

by CJackson on 10/22/2019

I hAd a wonderful experience. Work was done in a timely fashion . Steve was my service consultant

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Car Lease

by Veenu on 05/31/2019

I had an amazing experience at Springfield ACURA. With Manuel Lazo Sales and Leasing Consultant Springfield Acura He was patient professional unbelievably helpful tp help me select my Acura. I was given undivided attention and detail information. His Manager Joe was also very professional. Manny spent his valuable time in explaining everything. I bought my car cause of Manny professional salesmenship. Thank you for making a happy experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excelente experience

by Veronica on 05/22/2019

This is our second lease with Springfield Acura and both times we used Rich. He is such a great salesman. He provided excellent service and was very friendly. Went over all the features the car had with us and made sure we asked all the questions we wanted before we left. Would highly recommend him to anyone looking to lease/purchase a car. Thanx Rich for your amazing service!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Fast and professional

by Rashawn on 03/16/2019

As soon as I got to the Dealership Mary took care of my inquiries and doubts I may have had in making my purchase in a timely and professional manner.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Experience

by Acosta88 on 05/31/2018

Recently purchased my second TLX from Andrei and Greg at Springfield Acura. Hassle free and very professional. Have already recommended to family/friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Pleasant Experience

by SorayaMdx on 05/21/2018

Mary has been a pleasure to work with. She is very attentive and always followed up via phone and email, since we first had car inquiries. She made us feel very comfortable with the process of leasing our new car. Definitely will refer her to our family and friends for leasing.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great service

by Tone0582 on 05/01/2018

Andrei has helped my family and I with numerous purchases and will continue to do so as long as we have Acura’s. Very honest and knowledgeable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Professional outstanding performance

by Darrelltlx on 03/28/2018

Louis was great professional efficient and made our deal happen. Excellent experience at Acura of Springfield. Totally recommend Louis!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Horrible sale rep from General sale manager Anthony Fratello and Bill

by Cammy on 02/20/2018

I purchased a Is 250 from this dealer cash and it was the worse experience I ever had. They made me feel like my money wasnt worthy are they give me they car for free. After purchasing my car I had notice that the lights under the sun visor wasn’t working and the back up sensor wasn’t working, they took my car for one week I had to call them to find out what was going on later to find out that Anthony the sale manager and Bill refuse to fix the problem because it’s too expensive to fix and was being extremely rude about. Now I see why the workers look so unhappy because they are working with such [non-permissible content removed],. Anthony Fratello and Bill need to take a class to teach them how to treat customers. Without your customers u have no business.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great service

by Jenrod1289 on 12/29/2017

Recently purchased my second Acura from Andrei, had a hassle free smooth transaction both times. Have already recommended him to multiple friends/family members.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Wow

by waclaw15 on 12/19/2017

Great experience. Jean is very good listener. Will recommend to family and friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Professionalism and experience

by smooches316 on 12/18/2017

I was pleasantly surprised with the manner in which Rich took care of me while transitioning from another luxury vehicle. He made that almost unbearable translation bearable for me... I will always be thankful for his professionalism, friendly attitude, and willingness to help out. Thank you Rich, I was glad to make your acquaintance. I also want to give a shout out to Josh as well for his kindness and help with returning my end of lease vehicle. You guys made the transition much easier for me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

5th Car with Acura

by christopher0 on 12/13/2017

5th car with Acura (Springfield). Great experience each & every time. Rich is a great guy & makes sure you feel at home!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great salesman

by darel09 on 12/11/2017

Louis was great! Informative, and provided a high level of customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

They tell you anything just to push you to buy

by Unhappy on 12/08/2017

The sales associate appears to be very nice and caring, but he totally lied and threw me off. My intention was not to even buy a car that day. I just wanted to see what I qualified for I wasn’t even looking for a 2018 or to lease and he completely shut me down to buy a deed car he said I could only qualify for a leased vehicle then he stuck me with the most basic model and said I couldn’t qualify for the other model and said they would add some features that I wanted. They gave me aftermarket very cheap quality products that are no good to me and then gave me an attitude beacause I was not happy I paid over $600 more for an after market control that does not even stay on! The lies and getting pushed into something I wasn’t sure about I am not happy I would not recommend or get a vehicle here again!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Recommending Springfield Acura to my family and friends

by annamar on 11/21/2017

Great dealing with Richard. Answered all my questions and the transaction went smoothly. I would recommend him and Springfield Acura to my family and friends

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Good experience with Jean

by Balaji21 on 11/13/2017

It was a good experience working with Jean. We got a good deal with the car we wanted. Great experience!! Would refer a friend!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Helpful and patient

by susan11 on 11/01/2017

Rich was wonderful! He was a perfect advisor and so helpful. He took a lot of time going over all options and got me in the right car, so much appreciated!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

It was a pleasure!

by richardrdx on 11/01/2017

Pleasure to work with! Essam was responsive, easy going, and accommodating to my needs as a customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Rich is a great guy!

by sarvjeet on 11/01/2017

Rich is a great guy. I would recommend dealing with him. He is very reasonable and fast to deal with. This is my 1st Acura but highly recommend this guy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
about our dealership
Google Map
Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Cable Television
Express Service
Languages Spoken (2)
English
Spanish