Paramus Chevrolet
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Customer Reviews of Paramus Chevrolet
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40 reviews
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Absolute Disaster
by Josh B on 08/09/2024updated 08/20/2024Awful experience. 0 stars if it were possible. -Did not honor pre-agreed vehicle price -Did not disclose fees when taking payment over the phone -Did not refund entire desposit amount initially -Refused to refund full amount after being… asked. Needed to file a police report and summon officers to the showroom. -Responded to my Google review, but assumed I was someone else as they addressed me by the entirely wrong name.Disappointing experience immediately after buying
by Therealsiri on 05/05/20243/23/24: CJ is awesome! Super friendly, professional and knowledgeable. He made our buying experience easy…especially considering we told ourselves we were NOT buying a car at that moment! 5/3/24 UPDATE: when I originally left my review,… I’d like to note that I gave the dealership and our experience five stars. We’ve now owned our Traverse for 40 days. The problems began 8 days after we bought the car. The backup camera failed. We were told we could not get a loaner car for another week. When we dropped off the vehicle for service, it took another 11 days to be told the problem had been resolved. When we went to pick up the car, not only was the backup camera still not working, but the radio was also not working now. We were immediately put back into a loaner vehicle. It took another 8 days to get an update from the service department. We are now being told that they have ordered a new radio and they are still diagnosing the issue with the backup camera. This has been a completely ridiculous, frustrating, unprofessional experience and the only consistent part of their customer service is that it is terrible. During the process, more than 4 messages were left to speak with the general manager, and it took more than a week to get a call back. The dealership having possession of my vehicle for 19 of the 40 days we’ve owned it is inappropriate and gives us pause in bringing any future business to them. Based on my current experience, I cannot recommend this dealership. The only positive part of our experience was working with CJ, our salesperson.Excellent service
by Elliot Z on 01/09/2021My sales Rep Rafael Almirante at Paramus Chevrolet helped my get the best possible rate on buying out my lease. I was more than pleased with his transparency and assistance. I will definitely be coming back to him for my next purchase.Paramus Chevrolet
by Bridget G. on 12/30/2018After completing months of research on which vehicle I wanted I contacted a sales representative at Paramus Chevrolet. This representative informed me that the dealership had the specific make and model that I wanted. I arrived a the… dealership and encountered a different representative by the name of Mohammed Alhomsi who was very helpful and kind. He did everything he could to acquire the vehicle for me that I wanted since the model was not at the dealership and wound up having to trade it for one of their vehicles at a different dealership. I am now a proud owner of a chevrolet vehicle.Our Tahoe experience
by TallDeb on 03/08/2018We just purchased a pre-owned dealer Tahoe and loved us experience! Lenny Clark was our salesman and I have to say that our time spent with him was pleasurable, I happen to be a salesperson myself so I am sensitive to the buying needs of my… clients and I must say Lenny was the best! He is patient, very informative and easy to work with! The entire process was positive and non-pressure so we felt that we werent making a decision that was inpulsive but rather well researched instead. Our truck was detailed immaculately and we look forward to many years driving this beautiful vehicle!DO NOT USE THIS DEALER!!! DISHONEST!!!!
by JKijowski on 02/25/2018DO NOT USE THIS DEALER!!! They deserve ZERO STARS!!! Unfortunately, this dealer imposes a bait and switch. I was dealing with an internet sales rep (Mary Vanderbrink), whom seemed honest, and hammered out a deal for a (Black… 2018 Chevrolet Traverse AWD LT1 (Cloth)) (300p/m, $3,000 down, they would pay my last lease payment of $252.89 and $400.00 Disposition fee). She wrote via email that her manager (Robert Kawczak) could do the above stated deal and based it on a vehicle with a similar MSRP Iridescent Pearl $40,390. When I attempted to follow through on it, they conveniently no longer had my wife's color choice, nor could they say when one would be in stock. When my call was not returned, I personally went to the dealership and Robert Kowzak could not even look me in the eye's, he was a [non-permissible content removed], and he referred me over to Robert Bozzo, another [non-permissible content removed] (from Waldwick). They refused to locate one, and attempted to convince me to take a vehicle meeting the specs, but Iridecent Pearl Tri-Coat, or Pepperdust (less expensive MSRP). The Iridecent Pearl Tri-Coat was in a lot in Fair Lawn, but I needed to rush to work, so we agreed I would return in the morning with my wife to decide which color she would be okay with considering this was the vehicle she was going to be driving. The pricing was supposed to remain. My wife and I arrived bright and early with our young children and decided on the Pepperdust if they would include the Interior Protection Package, Front and Rear Splash Guards, and a Cargo Cover. After 2.5 hours, trying to decide upon color, and Bob Bozzo trying to build rapport with us and our children, they claimed they could not include these options, even though, with them included, they would have saved a couple hundred dollars. Instead they said that payment would be $329 p/m and they weren't sure about absorbing the $400.00 Disposition Fee. My wife asked, "but the deal at 300 p/m stands for the Iridecent Pearl Tricoat, right?" Bob Bozzo, claimed they could not because they ran out of "Flex Cash," and that would be $329 p/m as well. I asked to speak with the Sales Manager Nolan Pena, but he claimed he could not leave the front desk, so Robert Kawczak appeared. Once again failing to make eye contact, and trying to beat around the bush. I gave them a sarcastic salute and thanked them for wasting precious time with my family, and obviously trying to blow up the deal, after they realized they agreed to an excellent deal. Is this my problem? No, and I have the email communications showing this was an accepted deal proposed by them. They are [non-permissible content removed], as a civil servant (First Responder) and a teacher, beware of this dealer, they are dishonest and I can only hope KARMA catches up to them!!!18 Camaro
by ag19871 on 11/20/2017Great service, got me in my new car very fast!Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wonderful Experience with Kelvis...Would Recommend to Everyone!
by Tamman4001 on 11/13/2017Ask for Kelvis! He was exceptional to work with and would only go back to him next time.We're happy you found our staff to be so supportive during your experience here at Paramus Chevrolet. We are always more than happy to assist you if anything comes up. Take care!
Thank you very much for your kind words towards Kelvis! We are very happy to hear that he was a pleasure to work with! Safe travels!
Extremely happy customer
by Lisar857 on 09/29/2017Walked in with certain expectations; left with everyone exceeding my expectations and my NEW Chevy Silverado! Everyone was extremely pleasant to work with, the dealership was clean and everyone worked together as a team. Isaiah did a… wonderful job making sure I left with exactly what I wanted.Thank you so much for your kind words! We are very happy to hear that our employees were able to exceed your expectations! Safe travels!
5-star service by Bob and his team at Paramus Chevy!
by RitaandRob on 09/09/2017Bob Brooks went above and beyond to help us pick the right vehicle and worked hard to get us a great deal. Huge thanks to Bob and his team at Paramus Chevy!!! 5-STAR service *****! Go see Bob!!!Thank you for sharing your positive experience! We can't wait to share this with Bob, it will make his day. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Paramus Chevy Service
by RMarmorstein on 07/18/2017updated 07/28/2017I have been servicing my vehicles here for as long as I can remember. Tom McLoughlin always makes this a positive experience!!Thank you for taking the time to leave a review for us at Paramus Chevrolet. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Mr
by Lanteng on 03/22/2017updated 03/31/2017Great experience of buying a car on this dealership. I gave a great credit to the salesman George for being helpful and friendly. Very respectful especially when he found out I was a veteran. That was nice of him. I definitely recommend… this place...Lanteng, thank you for taking the time to leave us feedback. You really made our day today.
Gear Shifter Indicator
by baseball9977 on 11/12/2016The Automatic Transmission Control Indicator Bezel Kit was installed as a recall. I would have given a 5 star overall rating, but I scheduled an appt. & brought the Chevy Cobalt in, only to be told 45 minutes later that the part had to be… ordered. I had to make a second trip.Service
by Murphys14 on 10/15/2016Very courteous locationThank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you.
Do not come here for service!!
by AnthonyHalko on 07/02/2016If you want multiple parts thrown at your vehicle at the tune of $520 for nothing to be fixed in the end, this is the place to go. My car was having radio reception issues on all FM stations. It would hold the reception, then almost would… sound as if it fuzzed out. After taking the car in for one service appointment and being told the antenna module had to be replaced, as soon as I drove out of the service Dept, the static resumed. I returned to be told that another part was needed, bringing the bill to about $520. After driving up route 17 and multiple side streets, it almost seemed as if the static was worse! I was told the problem was rectified and made a 3rd service appointment. After about 2 hours of having the car there, I was told that there was nothing more they could do to resolve the reception issue, and that I was out of luck and out of $520. The service advisor was helpful, but other than that, they're great at throwing multiple expensive parts at your vehicle hoping they would work, and then they do not work. Also, I took the vehicle in for a check engine light. They said the check engine light was cleared and the purge valve was replaced. When I got in the vehicle, the check engine light was still on. They took the vehicle back in. 1.5 hours later, I had my car back and was told the tech forgot to "reconnect" a "wire". Who knows if that was the problem. For all services it came to $707. Unreal. Check engine light was rectified in the end but the $520 fix was useless!The best dealership!!!!
by silvio3 on 12/06/2015I have purchased over a dozen new cars in the past 20 yrs. Paramus Chevrolet was the best experience I have had with a purchase of a new vehicle. Jenni Bermudez was extremely helpful, proffessional and great to deal with. She put together… the best deal on my new Malibu. No other dealer could come close to her numbers. Bob Brooks was tremendous, He was pleasant,funny, and most important very knowledgeable. Would recommend them to everyone looking for a chevy. I walked into the dealer at 3:15 and at 5:30 was driving my vehicle home. Great job to the finance Dept. (mike), He was also great. Thank you...Amazing!
by HappyCarsAB on 11/20/2015First of all....when you go to Paramus Chevrolet, the first thing you need to say is Bob Brooks! He was absolutely the nicest person in this world. He was attentive, knowledgeable, FUNny, and extrmely helpful. Everyone there was nice and… attentive and neither Bob nor the sales manager were too pushy and in your fave like other dealer salespeople. Go there, see Bob, get a great deal and a pretty car!saleman "super" Bob Brooks
by nozzleman on 11/18/2015Bob worked extremely hard to make this deal work and time it to satisfy me. I love the truck. Not the 1st vehicle I have bought from this dealership.Best Experience
by Teach09 on 11/18/2015Paramus Cheverlet is the place to purchase or lease a car. Bob Brooks went above and beyond his duties. I appreciate all that he did to make sure we got the best possible deal.Stress-Free Car Shopping
by Goldtop on 11/17/2015I just leased a Chevy Cruze for my daughter at Paramus Chevrolet, and once again, I couldn't be happier with the deal I got, and the way I was treated. My sales consultant, Bill Mann, is the only person I go to, whenever we need a car. I… first went to Bill about 5-6 years ago, and haven't looked back. Since then, I've gotten cars for everyone in our family, from Bill and Paramus Chevrolet. And, whenever someone I know is car shopping, I highly recommend that they go there. In the past, I had some pretty bad experiences at other dealerships. Since going to Paramus Chevrolet, I feel like it's stress-free car shopping.Best salesman ever!
by jackyboy7777 on 11/17/2015Ya know how you see these ads in the paper and there's always fine print that pisses you off because the deal sounds great.... Well I gotta say I had the best experience ever at this place. My salesman Bill Mann was "the man". He didn't… try to get over on me or make me feel like I'm the enemy at all. He went to bat for me like he was on my team and got me the best deal ever. If you go there, ask for him.
Chevrolet Traverse
Chevrolet Equinox
Chevrolet Silverado 1500
Chevrolet Corvette
About our dealership
It's upsetting to hear that your experience was anything but stellar. We'd like the opportunity to discuss this with you. Please reach out to us at (201) 261-7100 at your earliest convenience to discuss how we can turn your experience into a positive one. Bill Brunner, General Manager
by stingray17 on 02/28/2018