Herb Chambers BMW of Boston
Customer Reviews of Herb Chambers BMW of Boston
Review type:
Great Worker
Beaming X3
by Lily on 07/13/2025Friendly and Efficient Services.👍Lily, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
They almost couldn’t find my car. Bad experience when I arrived
by Zi on 06/28/2025I had an appointment at 7am. Arrived at 6:55am and the door wasn’t opened yet. There were 2 cars on the side with engine off. There’s no sign saying I need to wait on the line. I drove to the door and then a guy waiting in the line came out… of his car and started yelling at me (in a rude way), also one stuff came out as well and also telling me out loud to stay in a line. This is the first time I came to this dealership for service. That’s was a very bad experience and that ruined my day as well. Luckily they completely the service and addressed the small issue I had with the car. However, when I went back to pick up the car. They couldn’t find my car because they put the wrong service tag# in the system/paperwork. A few stuff members came to me and looked at the paperwork running around but still not able locate my car. Then someone moved one car from the lot then I saw my car was behind. I sat there watching my car because no stuff was available until a few minutes later. I told them my car was sitting there and then they realized the tag on the car was different from the one on the paper. Also, they didn’t wash my car. They didn’t even ask if I need a car wash either when I dropped it off. Lastly, I got a message saying the service for my car had been completed and I can text back and tell them when I’ll be there to pick up the car. I texted back but never get a reply. I ended up calling the dealership directly. Overall not a very good experience.We aim to provide a smooth and efficient service process, so it's disappointing that this wasn't the case for you. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly at Melissa Steffy - General Manager - msteffy@herbchambers.com. Thank you!
Tire Service
by Richard on 06/21/2025Small in size but personal in serviceRichard, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
A very satisfied long time customer
by Long Time Customer on 06/20/2025Friendly! Welcoming! Expert! They deliver on what they promise.We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Herb Chambers BMW of Boston
Great Worker
by PL on 06/04/2025updated 06/09/2025Abdou Merhab is a salesman that l can trust. He is very helpful. I am grateful for everything he did in selling me the car.We're delighted to hear that Abdou provided you with a trustworthy and helpful experience at Herb Chambers BMW of Boston. Thank you for choosing us, and enjoy your new car!
Honest, fast and reliable service
by Nick on 06/03/2025I have been a Herb Chambers Boston customer for a decade. I trust the sales and service team. They’re experienced and knowledgeable. My car is ready on-time and repairs are done.Nick, thank you for your loyalty and trust in Herb Chambers BMW of Boston over the years! We're delighted to hear that our team consistently meets your expectations. Safe driving ahead!
Great Service!
by Andres on 05/23/2025updated 05/28/2025Very professional, job done fast!Thank you for visiting Herb Chambers BMW of Boston, Andres! We hope we have the opportunity to serve you again in the future!
Nick is great
by Andy Kn on 05/27/2025Nick in Sales is a real professional and wants to make a deal work for all. I highly recommend him.Andy, we appreciate your recommendation and shoutout to Nick at Herb Chambers BMW of Boston. Safe travels!
Herb Chambers Boston
by Andy K on 05/14/2025Professional and willing to help.Andy, we are grateful for your review. Thank you from all of us at Herb Chambers BMW of Boston!
Great service!
by George on 05/08/2025They are friendly and thorough!George - we really appreciate you taking the time to leave Herb Chambers BMW of Boston this awesome review, thank you!
Easy as ABC!
by Steve Patterson on 05/01/2025No pressure, straightforward and very thoughtful sales process. I came in looking for a specific car which they showed me quickly. They also provided two other cars to look at as a comparison…helping me to feel confident in my choice. A… refreshing, honest and easy experience. Thank you Sheraz!Steve, we're delighted to hear that Sheraz and the team at Herb Chambers BMW of Boston provided a refreshing and honest experience. Enjoy your new car!
Quick and easy
by CB on 04/18/2025Easy recall repair. Thanks!Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
Great service
by Heather Wright on 04/15/2025Emmanuel made the process very quick and easy, and he was very responsive to my questions. Overall, a very positive experience!Heather, we're delighted to hear that Emmanuel provided you with a quick and easy experience at Herb Chambers BMW of Boston. Thank you for sharing your positive feedback!
Great experience, super helpful agent
by Alkis Papachristos on 04/06/2025I got my new BMW from Herb Chambers. Nick was the agent who helped. He was perfect, very knowledgeable, and very helpful. He walked me through the process of ordering my new BMW and trading in my old car. It was a great experience. Highly… recommended.Hi Alkis, thank you for choosing Herb Chambers BMW of Boston! We're delighted to hear that Nick provided such knowledgeable and helpful service during your purchase. Enjoy the new BMW, and we appreciate your recommendation! Safe travels!
Wonderful working Katie and Nick!
by Nisch B on 04/02/2025I had a wonderful experience working with the General Sales Manager, Katie! She is warm, approachable, and empathetic. She is also a true deal maker. If you are serious about buying a car, you will enjoy working with her. The salesperson… Nick whose official title is Client Advisor has such an apt title. He focuses on helping clients find the best car for them, never pushes you to buy anything you are not interested in. His amazing experience shows when you work with him. Overall the car buying process here is delightful. The BMW Financial Services team member I interacted with has scope for great improvement. The moment I declined buying additional maintenance his behavior and tone changed. He got less patient and less empathetic after that. If the management reading this review is interested in chatting more, I am happy to share more. But since financing is only a small part of the overall experience, I am not penalizing the overall rating. I also don't like the fact that BMW Financial Services tries to upsell you. Just leave it up to the client and client advisor to figure out maintenance.Thank you for the feedback about your recent experience at Herb Chambers BMW of Boston. We're delighted to hear that Katie and Nick made the car-buying process enjoyable. Your comments regarding the finance portion are appreciated and will be shared with the appropriate members of our team. If you'd like to discuss further, please feel free to reach out—your satisfaction is important to us! Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com
James at Herb Chamber BMW of Boston
by Bryan on 04/01/2025James Gibbons at BMW of Boston is a great service advisor. He is always friendly and makes sure our cars all set. If we need a loaner, he always sets us up. I really appreciate the service we get from James at BMW.Bryan, we're delighted to hear that James always provides you with such excellent service at Herb Chambers BMW of Boston. Your appreciation means a lot to us, and we'll be sure to pass along your kind words!
Terrific experience at Herb Chambers BMW in Boston
by Paul Graves on 02/27/2025I worked with Manos, who got me into a brand new 2025 M5. This car is gorgeous...and FAST. The entire team was fantastic, walking me through the process, answering my questions and navigating the transition from my last car (an awesome X5… 50e) to this one. This is the third BMW I've bought at Herb Chambers, and every experience, including service, has been stellar. A great team!Paul, we're delighted to hear that Manos and the team at Herb Chambers BMW of Boston made your experience seamless. Enjoy your new 2025 M5, and thank you for being a loyal customer!
My review
by Kenneth Lane on 02/21/2025It’s generally very good. But, at my recent appointment, the car did not get its usual wash and interior cleaning. It needed it; it is winter, after all. Very disappointing.Kenneth, thank you for your feedback. We apologize for missing the car wash and interior cleaning during your recent appointment; we understand how important that is, especially in winter. Please reach out to us so we can make it right on your next visit. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com
Amazing customer service
by John Natoli on 02/06/2025Jurell Benton, my service advisor, excelled in all respects - from being courteous, to getting my car done earlier than promised, to promptly answering questions about my car’s service history. Herb Chambers BMW is lucky to have him on… their team.John, we're delighted to hear that Jurell provided exceptional service during your visit at Herb Chambers BMW of Boston. Thank you for sharing this positive feedback!
BMW is still the most exciting car to drive...
by Gin on 01/30/2025The service staff are excited about their product. Having fairly recently purchased another make, the service is not formulaic, but have a passion for the make that they maintain and repair. Yesterday I was there for a quick oil change and… inspection sticker. But some of the staff asked about another BMW I have. It's a matter of paying attention to the customer details.Thank you for sharing your experience with us! We're delighted to hear that our service team at Herb Chambers BMW of Boston provided attentive and passionate care. We appreciate your trust in us, and we're always here to help with any of your BMW needs!
Awesome 😎 service
by JP on 01/05/2025Best place to get your BMW serviced!!Hi JP! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!
We're delighted to hear that Abdou provided you with a trustworthy and helpful experience at Herb Chambers BMW of Boston. Thank you for choosing us, and enjoy your new car!
by Herb Chambers BMW of Boston on 06/09/2025