Ron Tirapelli Ford
Customer Reviews of Ron Tirapelli Ford
Website is terrible
byon 04/13/2024
The service website is terrible needs updating so that all services are able to be scheduled. When you log in and go to the services, it will flash options that should be there but before you can select them, the page changes and you can no long select those options. Looking to schedule the works service and tried on multiple browsers and none of them worked
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Horrible customer service! They service certain people!
byon 08/26/2023
They say one thing and change everything that was said with several excuses! Advice don’t go here!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Emergency!
byon 06/12/2022
We were traveling through from Nebraska to Pittsburgh PA, and the oil change indicator made it very clear we needed to have it taken care of NOW. We stopped at a nearby Laquinta inn and Ron Tirapelli Ford was just next door. They gave me a great quote and even got it done under the quoted price and within the promised time frame. We were on our way home and left very satisfied with the expierence. Thank you all so very much, especially Isaiah Sanchez. We have come home and will have the other ford f150 serviced by our local Ford Dealer because of this wonderful expierencm ae
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Do not brig you car in for Service
byon 02/03/2022
I took my car in to be fixed it starts but than dies out after a minute or so, took it in, they said they fixed it. fine bring it home the next day the same thing is happening, Took it back to Tirapelli, 3 weeks ago and they still have my car. still not fixed they dont know what is wrong with it, hey have tried a few things but nothing, so since they do not know how to work on one of their own Ford cars, what good are they, the machine will not tell you everything that needs fixing, So now I have to pay way to much for them not fixing anything on my car ..
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Customer Experience
byon 01/17/2021
Product Specialist and Sales Associate, Sharon DeLong, did a great job answering our questions, provided detailed vehicle information and worked closely with her Team to meet our customer needs. I recommend anyone visiting the dealership to see Sharon. I also recommend buying your next vehicle from Tirapelli Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Tirapelli Ford
byon 10/13/2018
I was very happy with the service I received from Tirapelli Ford. I had an appointment and they were prompt in getting my car in as soon as I got there. Service representative was courteous and explained in detail what was needed or not needed with my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 09/28/2018
From the sales staff to the service staff, everyone is always very congenial and pleasant . I get great service and it’s usually fast . I would recommend you to any Ford buyer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My oil chang
byon 08/30/2018
I made my appointment and I was in and out in no time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall experience
byon 08/19/2018
Courteous, friendly and timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 08/17/2018
Fast quality service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Organized. Quick. Expedient. Knowledgeable.
byon 08/14/2018
Organized. Quick. Expedient. Knowledgeable. A Great Experience. Ford has really got it together.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome product
byon 08/05/2018
Doing it for years and they know their stuff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Ron Terripeli Experience
byon 08/02/2018
My experience as always. Satisfied
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good
byon 07/08/2018
The last time I was there was for a free recall so it was ok. But I did ask for a brake check but it cost WAY too much for just being checked.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional dealership
byon 06/28/2018
Beyond satisfied with this dealership from sales to service, all around excellent service. Definitely recommending to family and friends.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department Outstanding!!
byon 09/15/2017
Despite the misfortunes that we have experienced with the F-150 this year (new engine & transmission), the staff in service were outstanding. Bob and Dave went way beyond our expectations. With loaning us another truck so we could go on our family vacation, to us it was refreshing to know that these guys care about there customers. Thank you guys, you have earned our business from now on!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Review
byon 08/13/2017
They are fast, friendly and always talk to me about what they are going to do when servicing my car and if they found anything while doing so.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
car owner
byon 08/04/2017
the works package & inspection. it is a very good place to go to service your car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service
byon 07/24/2017
Although I'm not convinced of the quality of the vehicle itself, I love the service at this dealership! If the next vehicle I buy is a Ford (not likely), I would definitely shop here if the sales staff is as efficient, professional, and friendly. Have worked with Mark, Mike, and Kelly--all superb!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tirapelli Ford is the best!
byon 06/30/2017
The service I have received from Kelly has been AWESOME! Love bringing my car into Tirapelli!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service
byon 06/16/2017
I purchased a 2017 Ford Focus and both Jeremy in sales and Joe in finance were amazing! They were both so kind and patient..not just to me, but also to my mother and son who were with me for the purchase. They have made me a Ron Tirapelli shopper for years to come..customer service like that can be very hard to find!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments