Libertyville Chevrolet
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Customer Reviews of Libertyville Chevrolet
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Danylo the Man
by Quon on 04/10/2025
Danylo and the whole crew at Libertyville Chevy made my journey to buying my first car go very smooth. Danylo was very professional and personable. We spoke about many things outside of just buying a car. He made it easy for me to be… comfortable in whatever my choice was going to do. The entire team was very encouraging and helping during the process to ensure I understood everything and was taken care of.
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5 reviews
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Good service and friendly staff
by LisaL628 on 07/07/2025I appreciated Dennis and Rick and their assistance, along with the service manager, Andy. The repairs on my tires and a/c system were done correctly, to my knowledge, and the service was friendly. I also got an accurate timeframe on how… long the service would take, for both visits. The waiting room is nice and the complimentary coffee is a nice touch.Terrible dealership, avoid and go to another chevy dealership
by S Patel on 05/04/2025Terrible experience at this dealership. Avoid if you can and go to another chevy. 1. They misled on pricing to get us to finalize vehicle purchase (fees added on and changed at closing). Adding fake fees for nitro in tire after already… confirming there will be no dealer add ons or fees is unethical. 2. Delayed car pickup experience due to dirty interior on a new car. The interior of the car was not even in an acceptable condition if it were a used car, much less a new car. 3. Salesman lied about delay in cleaning as it took 3 hours (they were actually just trying to add a second car key/remote as original had been lost). We had to wait multiple hours for car to be cleaned. It turned out they were fixing a remote. When I approached salesman, he lied and said nothing ever happened to remote and then walked away. At the end, the car was still not cleaned. They said they would detail it but had not. We had already wasted over four overs at the dealership and had to leave. This is after we had already sent over all paperwork material the day prior. We were supposed to come in and just sign and leave on a cash deal. 4. Car came without dual level charger which was supposed to be in the car. Manager said they will overnight ship. It was not shipped for three days. I called back to get them to ship and also make sure they ship correct charger including adapters. Unfortunately it was wrong and did not include everything (adapters and case). Still trying to get the charger for my car and we are approaching a week since we got the vehicle. Any of these single experiences would make for a bad car purchase. Altogether, it made me regret coming to Libertyville.Danylo the Man
by Quon on 04/10/2025Danylo and the whole crew at Libertyville Chevy made my journey to buying my first car go very smooth. Danylo was very professional and personable. We spoke about many things outside of just buying a car. He made it easy for me to be… comfortable in whatever my choice was going to do. The entire team was very encouraging and helping during the process to ensure I understood everything and was taken care of.Great Team Going Above and Beyond!
by Mike Miller on 04/02/2025Sergio was the salesman who greeted me when I needed to buy a new car. I was in a crunch and needed to leave the dealership that day with a car. Sergio was attentive and welcoming. He listened to my questions and concerns. They all stayed… after hours while I finished up with the insurance and financing to make sure I was taken care of. Very smooth experience!ILLEGAL TITLE JUMPING
by Brandi on 10/08/2024DO NOT BUY A CAR HERE!!! We purchased a 2019 Camaro from Libertyville Chevrolet in April 2024, paid cash by wire transfer from our bank and had it shipped to me at my cost. The car was great; however, we STILL have not received the title!… We cannot drive the car or resell it and the dealership is doing nothing to help us! We have spoken to the GM Joe Segreti who says they are working on it. I have called and spoken to someone every month since our drive out plate came close to expiring (5 months), still nothing. They say they sold the car without having the title in hand and now are struggling to get the original owners ID to claim the title. We have now gone to the Illinois Secretary of State Police for assistance. Hopefully we get a title and nobody else gets taken for a ride like we have. It has been nothing but stress.
The following reviews are more than two years old. They are not included in the overall rating.
52 reviews
Did not go the little extra mile :(
by Steve W on 03/07/2023March 4th I purchased a pre-driven GMC Terrain , first off I am happy with the vehicle, However the closing of the sale and leaving is what left a bad taste. This was our second vehicle purchased from Libertyville Chevy and sales was… pleasant. However, when finding out that there was only one key for this vehicle I asked if Libertyville Chevy could make a second key, and act that would have absolutely shown that they put the customer first rather then just being about the $$. However, they refused and told me to come back and pay the 200 + to have a second key made. Even though we purchased the GMC, I left there not feeling good about the purchase and how we were treated over a key that would be nothing for them to replace. I would have been more excited over the purchase if they had just gone that extra little bit , instead, it felt like it was just about taking my money. I am not sure if we will be back again for another vehicle after all that as well as our sales rep moving out of the Sales dept. I would have liked to have given this review more stars, but as trivial as making a new key was, it just left a not Happy experience as well as a couple of instances we were not told the truth . Sorry Libertyville Chevy, This time around you made the sale and got our $$ but failed overall .Marvin Uribe is an Angel in disguise.
by Anonymous on 02/01/2023I went to the dealership with very low hopes on finding something I’d like, I was in the market for a new car but knowing the state of the car market at the moment I didn’t have any hopes. Marvin approached me and was very profesional and… most importantly listened to what I wanted and worked with me to get me in a vehicle at my preferred monthly payments. I can’t believe how easy he made the whole process!Don’t buy from this dealer
by Don Miller on 01/30/2023I went in to purchase a newer car and trade in my old one. All seemed fine until they started needing documents. I emailed them as they requested and they said we never got them. So I had to drive back and forth (at least 60 miles… total). Then the finance. They wanted me to pay over $700 per month for 2021 Malibu. Couldn’t afford it. Then they pushed me into a loan for a 2017 Malibu at 29% interest @ $550 per month. Add the gap and warranty the payment is $654. Well now the car is repossessed and I lost my old car, my new car and when I wanted to cancel the gap and warranty I was told no. Such an awful experience and I DO NOT RECOMMEND THIS DEALERGary Collins is a rock star
by Chris Fogle on 01/14/2023They listen to what you want. I needed no nonsense and Gary Collins delivered. He’s been around the block and I highly recommend. Juan Ortiz in Finance made the paperwork process easy and fastGreat experience!
by Susan L on 01/08/2023From the moment I drove into the dealership, I was treated with respect and felt like they were taking excellent care of me. They were extremely patient with me and walked me through the entire process with great care. I have made… subsequent visits and have continued to walk out with that same feeling. I am so very happy I purchased my car from Libertyville Chevrolet and would highly recommend them. Ask for Lupe or Jordan!Marvin’s Magic
by Andres Cruz on 10/06/2022Working with Marvin Uribe was a fantastic experience. He listened thoroughly to what I was looking for in a new car within my needs and budget. I was able to establish a good relationship right at the beginning of our conversation. He let… my family and I test drive the cars I was interested in. Most importantly, we can to an final agreement that on price that worked well within my budget and expectations. I highly recommend people to go with him when looking to either buy or lease a car. I already have some family members lined up to also work with him in the near future.Shady dealer - stay away
by NP on 03/07/2022Libertyville Chevrolet engages in deceitful and dishonest sales tactics including falsely stating prices in advertisements, falsely claiming to beat any competitive offer, and claiming to offer free incentives that are not free. These… tactics fly in the face of the doctrine of good faith and fair dealing and instill a sense of distrust. We contacted Libertyville Chevrolet about a vehicle we saw on their website – Stock No. T29060, VIN: 2GNAXWEVXN6104654 We previously found and put a deposit down on a nearly identical but slightly better equipped vehicle at another reputable and reliable dealer. Their MSRP and their actual selling price was $37,790 with an out the door price of $40,661 including sales tax. The only issue - there was a 2-to-3-week delivery timeframe. After more than 10 phone and email exchanges we decided to go with the vehicle at Libertyville Chevrolet because their vehicle was on the lot already. When finalizing the pricing we were informed there would be a “Market Adjustment” which was nearly $6,000 over THEIR advertised price. Despite their empty rhetoric, Libertyville Chevrolet refused to honor the competitive price even though we offered to show them the VIN No. and dealer invoice from their competitor. We purchased the vehicle from the reputable dealer WITH NO B.S. “Market Adjustment” and a confirmed delivery date of March 8. GM’s MSRP includes healthy profit margins for their dealers. The so-called market adjustment is just a way for Libertyville Chevrolet and other unscrupulous dealers to fleece their customers. Their advertised pricing is just a ploy to get victims in the door. Save your self a headache and a ton of money by going elsewhere!Service did not fix the car but charged me
by Mike123 on 01/04/2022I brought my 2011 Malibu in for 3 issues on Dec 21st 2021 (radio, temp gauge and seat belt alarm going off even though the belt is buckled). I told Art Zvagelski the service advisor I did not want to spend a lot on the car since it had… 155,000 miles on it. He advised it would be a $180 diagnosis and then the repairs if I choose to perform them. Once he called he told me $601 for the radio, $731 for the instrument cluster and $350 for the seat belt alarm. I told him to only fix the seat belt alarm since it was a safety issue. The total charge was $475.99 for the seat belt and diagnosis. My son picked up the car and when he got it home we saw that the seat belt alarm was still randomly going off. I called Art and he said to bring it back. I brought it back on Dec 27th 2021, Art was out that day. I explained the situation to Mike Tortorello and he said a tech would look it over. I received a call later that day saying they found another problem (seat belt buckle replaced) at a cost of $287.00. I told them NOT to fix anything and I would take this up with Art when he returns. I called the next day and Art did not return my call. I called again and finally got Art on the phone and explained the situation and told him he either needed to fix the problem at no cost or return my money since he never fixed the problem it was brought in for. He said he would have to talk to his boss Andy who was out with Covid. I asked when he would call back, he told me Tuesday 1/4/21. He did not call so on 1/4/21 so I called him but he again avoided my call and never returned the message I left. I spoke with Andy (Art's boos) at 12PM on 1/4/21 and he said he would talk with Art and get back to me shortly. He never called back and when I attempted to call both Art and Andy they put me into a nondescript extension for leaving messages. Neither returned my call. At this point they simply need to return my money, $475.99, they have lost all trust.New Equinox
by Jeffrey on 07/26/2021Overall experience was very positive in spite of the fact that inventory is scarce throughout the country!Great Customer service
by Great Service Ask for Drew on 11/29/2019Drew Sims was extremely helpful& had great customer service. He helped find a good deal for purchasing my vehicle. I would definitely recommend him as a salesman.Tire replacement
by roadcaptim on 03/01/2019Had a tire failure due to something in the road. Tire was replaced at the dealership with competitive prices.Very Good
by B Holtzinger on 01/18/2019updated 01/25/2019Polite and efficientservice visit
by B Holtzinger on 12/31/2018updated 01/07/2019Fast serviceWe appreciate your time to share us this review. I am pleased that our team was able to provide you a quick service experience. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
Oil Change/Tire Rotation
by S Jefferson on 01/06/2019I received a scheduled oil change, tire rotation, and wiper blade replacement. The service was very friendly, informative, and extremely quick. I was in a hurry anyways since we were preparing for the upcoming holiday, and it was unexpected… at how quickly everything was completed. The appt ended with a thorough review of what will need serviced at my next scheduled oil change- which I really appreciated because there will likely not be any repair surprises.Thank you for taking time out of your day to let us know how we are doing. We are committed to providing excellent service and I'm proud to hear that this was received during your visit. We look forward to working with you again. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
Disappointed
by Mikail60 on 03/28/2018Made an online app't at about 3;10 pm to see a particular vehicle.. Rcvd a call @ 3:22 confirming my app't to see the particular carat 7:00 and to check in with the VIP mgr when I arrived. Also rcvd a confirming text @ 3:27. Showed up for… my app't at about 7:20 and was told that the car had been sold and was shown other comparable cars. Shame on me for not calling to check to see if the car was still on the lot before I left to keep my app't? If they spent the time to make sure I was coming, could they have contacted/texted me to say that they had sold the car I was expecting to see? I'd still like to meet the VIP mgr. While courteous, I don't think the treatment was "VIP".Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
Wow. A terrible experience
by Mikey1980 on 03/10/2018This dealership is hysterical. It’s like watching a tv show where you know the guy who is buying is getting bent over. During the test drive I spoke with the sales guy Keith about the bad reviews. Apparently they were spot on. The trade in… value of my 10 year old f150 with less than 95,000 miles came back at 1/4 of the price another very reputable dealership gave me the week before. And Libertyville Chevy tacked on a $3000 fee for a lifetime of car washes. The reviews I read prior to going here were spot on. What a shady place. They should have a tv show.Thank you for taking the time to share your recent experience at Libertyville Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership is unacceptable. We would sincerely appreciate the opportunity to amend the situation, so please don't hesitate to contact me directly. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
About our dealership
Thank you for your review. We are happy to hear everything went well for you. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
by dealerreply on 01/31/2019