Palmetto57 Volkswagen
Customer Reviews of Palmetto57 Volkswagen
Review type:
DO NOT BUY UR CAR HERE
by JC on 07/08/2025I purchased my brand new tiguan R line there last year since then I have not to this location whatsoever., this was the worst experience of my life buying a vehicle, I feel taking advantage of . every single person in this location is so… nasty to speak with non-helpful and very unprofessional I will write this review in all the form as possible I will never again go to this location in my life thank you for nothing.Don’t trust!
by Jk on 05/18/2025Sold me a car completed credit check took deposit put sold sign on car and sent me a pic. Later called me and said computer glitch car was already sold. Just lied! Had a different salesman call and never had manager get back to me with an… apology. Too busy they said. Terrible business people
Avoid Yancarlo Garcia
by Jennifer Gibson on 10/16/2021Normally I don't waste my time writing reviews, but I feel I had to with this one. I am only giving 1 star because 0 is not an option. If you can please avoid this dealership specially because of general sales manager Yancarlo Garcia, the… nastiest sales person I have ever had to deal. He basically threw me out of the dealership just because I did not agree with the numbers he gave me, he just turned his back on me and walked away before I could say anything, I am sure if it was a man standing in front of him he would not have acted that way. Not only that, I called before hand to see if they had the car I wanted, so that I wouldn't drive from Homestead to Hialeah for no reason, I am a nurse and I had worked the nightshift the day before and I did not want to make that drive for no reason, but when I got there they said they had just sold that car and the system had not been updated. I do have to say the other sales staff like Fermin and Luis were nice and helpful, however just because of Yancarlo Garcia I will never do business with this dealership as long as he is part of the staff.Missing Manual, Spare Key, and Wrong Address on Registration
by Ashley H on 03/02/2021updated 03/09/2021Took my old Passat in for service, but unfortunately what needed to be repaired almost exceeded the value of the car so I declined the service. Danny Tano helped get me into a 2019 Jetta with all the bells and whistles, as well as assisted… me with lowering my car insurance rate and deferred payment. He worked with me when I was in a very difficult position personally and financially, and I feel like he had my interests at heart as well as those of his employer where all parties walked away a winner. I will absolutely be referring people to Palmetto 57 to purchase their next car, and I’ll be sending them to Danny for the best and most honest sales experience I’ve had when buying or leasing a new car. Thank you Danny! **Edit** I have to change my 5-star rating to a 1-star because I have been trying to get in touch with someone from the dealership for over a year because I was given my car without an owner’s manual or my extra car key, but I have had no success. I text Danny and he says he’s sending my key and manual, but then there’s no follow through. I email the dealership every few months and have never heard back. At this point I’m going to have to mask up and come down to the dealership to try and get answers in person, and during this pandemic that is not at all desirable. I will be stalking them until I get my belongings, and I’ll be taking my future business elsewhere. **Second Edit** These geniuses filled out my registration (which they never gave me along with my missing owner's manual and second key!) with the WRONG ADDRESS! I cannot renew my car insurance without paying all of these stupid fees and filling out forms with the county because of their incompetence. If I could turn this damn car in today and do business with another dealer, I would RUN to do so. Never ever ever again! Buyer more than beware with these folks.Horrible Experience
by Raquel Sultan on 12/05/2019I had the most horrible experience at Palmetto57. I got hit with hefty hidden fees after I leased my Jetta even though I was reassured that there wouldn't be. I tried calling multiple times and left multiple messages and NOONE had the… decency of returning my calls. I DO NOT RECOMMEND this dealership to anyone.No communicstion
by Hmart33015 on 05/28/2019updated 06/04/2019Ordered a simple touch up paint pen a month ago which I was told it takes a week to arrive. I went 2 weeks later to see if it arrived since I never heard from any one; counter employee told me it takes a month or more for manufacturer to… deliver. I called a month after purchase, and the person that answered told me it was returned because it was in their parts department over a month. Long story short, NO communication and I'm VERY disappointed that no one contacted me at any time regarding my order. It might be a simple $17 purchase, but if they drop the ball on something that small, I can't imagine for any serious issue. Having said that, I will go to the parts department for a refund and will shop at another dealership. NOT this one.worse customer service ever!
by luciak18 on 03/03/2018HORRIBLE SERVICE! Francisco (the seller) was great, very respectful and attentive to details, however, he is not being helped by the unprofessional treatment we received from the managers (Jesus Espinoza and Miguel Acosta) they were both… rude. Jesus treated us like he was making us a favor and Miguel was more focused on going home than to answer our questions. Honestly, I didn't leave because I had waited for 4 hours already to get to the signing point and I just didn't have time to start over in another dealer, but I wILL never go back to this dealer.Great Service Department
by Giovel74 on 06/02/2017updated 06/13/2017Service is quick and thorough. Very helpful and friendly service. My service advisor Daisy took care of me from the moment i walked into the dealershipDriver
by Avigdor on 06/02/2017Treated good and the work was done in a good time keep me inform what was going on with the vehicleThank for the positive feedback, Avigdor. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We look forward to working with you again if you ever have any automotive needs. Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Volkswagon
by Armando9 on 05/23/2017updated 06/06/2017Everything went smoothly and well organized. The people worked well and were sufficient. I will for sure come back again and recommend to others to come as well.It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Palmetto57 Volkswagen, we value our customers and we look forward to seeing you on your next visit. Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Customer service excellent
by Rvalladares on 05/26/2017updated 06/06/2017Excellent customer service very attentive to customer did not keep me waiting and service was exceptionally fast. Was very satisfied would definitely recommend to my friendsThank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Totally Recommend This Dealership
by svall003 on 05/24/2017My experience advisor and the service manager are both fantastic. I can't thank them enough! They were extremely professional. I would definitely recommend this dealership to friends and family.Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am so pleased that our service team was able to provide you with such exceptional service. We would love to work with you again; feel free to call me with any questions or concerns. Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Ram 1500 SLT
by KeithD69 on 05/06/2017updated 05/16/2017It was a great experience from beginning to end and Francisco and Johni were great to work with. They are good assets to your company.Thank you for writing this fantastic review! Francisco and Johni are wholly devoted to the success of our guests experiences and we are both lucky and proud to have them on our team. If there is anything more we can do for you please feel free to come back and see us anytime! Take care. Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Great service
by Ddv1106011015 on 05/01/2017updated 05/16/2017Palmetto 57 staff were all polite and accommodating. Timely completion of work. Highly recommend servicing your car at this location.Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I'm glad to hear you had a pleasant and timely service experience with us. I look forward to your next visit! Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
VW survey
by Carlos_Romero on 05/10/2017Was a nice experience. They complete the work within the timeframe promised and they even wash my car. Great customer service!!!Hi Carlos and thank you! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Best service
by Arelys_1963 on 04/27/2017updated 05/05/2017My sales person extremely accurate and fast with the process. I have been leasing from VW since 2005 and it has been my best experience ever.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Great dealer.
by Jonathan41 on 04/24/2017updated 05/05/2017The friendliness of everyone there. The speed of service, they were fast to greet me and fast to complete the work.Thanks for your outstanding review! I'm glad to hear that our team was friendly and quick! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
everything was fine and the service is perfect
by Humberto4 on 04/26/2017updated 05/05/2017the service is the best, Daisy is very friendly and knows about her job, the place is always clean and you feel like home, you also have a place to play with your kid, that helps a lot, I highly recommend this place, this is my place to… carry my vw any time it needs to be fixedThank you for the wonderful review! Its great to know that Daisy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let me know! Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Service at Palmetto 57 VW was excellent
by JuanCarlos3 on 04/10/2017updated 04/25/2017I was treated in a very respectful and professional way. The service adviser Jorge Luis Bringas and the Manager Rolando Sanchez did a great job.Thank you for this great review! I'm very happy to hear that Jorge and Rolando were here to help you and treated you with the customer service we know you deserve. Thank you again and I hope to see you again soon! Warm regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Duets new car experience survey
by Zurelys on 04/06/2017updated 04/19/2017How nice and resourceful my sales agent was. I loved how attentive to my needs they were. I also liked how hard they worked to get me the extract car and in the color I wanted.Zurelys, thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Enjoy your car! Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Survey review
by Jackie817 on 04/07/2017updated 04/19/2017Great customer service, nice staff, very attentive and helpful. It was busy but car was done when promised. I would definitely recommend to friends and family.Thank you for your feedback and recommendation. We really appreciate your business and I'm so happy that our service team could provide great service to you and your vehicle. We look forward to serving you again! Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Volkswagen Tiguan
Volkswagen Taos
Volkswagen Atlas
We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide quick and thorough service to all our customers. I will pass your feedback along to Daisy. Please do not hesitate to come back again if you need anything else in the future! Warm regards, Lamay Martin - General Manager - lmartin@palmetto57.com
by dealerreply on 06/15/2017