Boucher Buick GMC of Waukesha
Customer Reviews of Boucher Buick GMC of Waukesha
Exceptional dealership
byon 03/25/2024
Nick M is an exceptional person to work with when you are looking for a vehicle. He takes the time to understand your needs, gives you options and never pressures you. He is someone you can truly trust.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Totally screwed by this unsafe vehicle
byon 04/04/2024
I have a 2021 (leased new) I have had that vehicle in the shop for more than 4 months and counting. 3 weeks between contacts and 6 weeks without my truck. Environmental Control always comes on, but they count it as separate issues.. Zero communication, zero updates, and severe disrespect to the GMC owner. I have no truck and no support. All I want is a new lease that works and that I can continue to pay. If anyone wants my calendar of contact and nonresponse, I am happy to provide it. I want a truck that works and to pay for it. I feel like a POS.
- Recommend this dealer? No
Exceptional dealership
byon 03/25/2024
Nick M is an exceptional person to work with when you are looking for a vehicle. He takes the time to understand your needs, gives you options and never pressures you. He is someone you can truly trust.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Routine service visit
byon 03/31/2023
I’ve been going here for years and am treated very well. They go above and beyond for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Get a Carfax Report even when buying NEW!
byon 01/27/2022
I recently bought a "new" Buick SUV (enclave) in August of 2021...I bought the car as a NEW vehicle and thus assuming it was a "NEW" vehicle. It was until very recently where a friend who works at another dealership, looked up our VIN number and told me that the car had an accident report on it. I was SHOCKED as it was NEVER disclosed to me at the time of the transaction that the "NEW" vehicle I was buying actually had an accident on it. When we contacted Boucher to ask why this was never disclosed, the response was "you never asked". This is not how you do business with your clients. They did not try to make the situation "RIGHT" at all. When we asked for them to buy the vehicle back we were given a very low trade value--disappointing to say the least as we will now have to live with a car that not only has an accident on it, but also a lower trade value...so in the end we lost money and have a car with an accident on it. Very shady business practice and disappointing to say the least.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great place to by a car
byon 02/04/2019
Nick Majeske is awesome! Very knowledgeable and extremely helpful. Helped me through the process with no pressure and answered all my questions. Made me feel very comfortable and at ease. Everyone at the dealership is fantastic and went out of their way to make me feel at home. I would definitely recommend family and friends to Boucher for their vehicle needs!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Brake repairs - inspection - oil change
byon 10/04/2018
On time - done well- supplied loaner- GMC accepted warranty rework - better than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tire change
byon 06/04/2018
Excellent service! Customer service was very nice and helpful and they accommodated my work schedule. I highly recommend Boucher!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car Purchase
byon 01/08/2013
My search for a newer truck started with an AutoTrader.com where I found a 2011 GMC Extended cab and 2011 Chevy Crew cab of interest. I sent several E-Mails to Nathan L. regarding these vehicles and he was very responsive with answers. When I went Boucher GMC to look at them it was 12/31/12 and a very busy day. Nathan was very attentive and helpful in looking at the used vehicles. After test driving both trucks, he showed me a new 2013 GMC Extended cab truck in white, which is the only color I was interested in. Nathan did a good job of representing me to his manager throughout the negotiations. He had to juggle phone calls and visits from other customers. Thoughout the 5 hours I was in the dealership, Nathan treated me very well. Andrea from the finance group was also very helpful. She worked quickly to get me a very good interest rate for the new truck. She acted very professionaly and was fun to work with as well. During all the paper signing, Andrea did a great job of reprsenting Boucher. She also represented me to her management during a negotiation on extended warranty. I am thankful for that attention, professionalism and freindly atmosphere throughout the dealings. Boucher group has long been a supporter of auto racing and that had an influence on me travelilng 80 miles to work wiht them. I appreciate the support of auto racing and the way they dealt with me. Paul Toboldt
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Buick Purchase
byon 10/18/2012
I worked with Tony R. on a purchase of a new Buick Enclave. Everything went well, he was very knowledgeable of all of the vehicles and was very helpful in getting me the payments I wanted. Andrea in the finance department was also great with getting the finance going, explaining additional coverage, and getting us the options needed. This was also late on a Saturday evening after the dealership was already closed and we were not rushed at all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
