Boucher Buick GMC of Waukesha
Dealership Sales Review
I recently bought a "new" Buick SUV (enclave) in August of 2021...I bought the car as a NEW vehicle and thus assuming it was a "NEW" vehicle. It was until very recently where a friend who works at another dealership, looked up our VIN number and told me that the car had an accident report on it. I was SHOCKED as it was NEVER disclosed to me at the time of the transaction that the "NEW" vehicle I was buying actually had an accident on it. When we contacted Boucher to ask why this was never disclosed, the response was "you never asked". This is not how you do business with your clients. They did not try to make the situation "RIGHT" at all. When we asked for them to buy the vehicle back we were given a very low trade value--disappointing to say the least as we will now have to live with a car that not only has an accident on it, but also a lower trade value...so in the end we lost money and have a car with an accident on it. Very shady business practice and disappointing to say the least.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes