Texan Dodge Chrysler Jeep Ram
Customer Reviews of Texan Dodge Chrysler Jeep Ram
Dodge Ram 1500
byon 09/01/2022
Emilio helped me today with my purchase of my new 1500 Ram Laramie. He was very professional, polite, and honored everything he said we would do. I would refer anyone to this dealership and buy other vehicles here in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Privileged Online Salesman
byon 05/16/2023
1st time online buyer and I will never do again! I live 30 miles from dealership and I knew which vehicle I wanted. I do want to say the website is well put together & works well for online shopping. Only good part of this buying experience tho! I thought that by starting the process online, I would save myself time & the hassle of perhaps driving to the dealership multiple times. I definitely knew I wanted to come in to do a test drive, but that’s it. I figured I could docu-sign the final contract. Additionally, I had own finance and knew for the most part which vehicle I wanted. Again, 1st time buying online. All I needed was a descent salesperson to help with 1st time remote buying process. Instead, I got a bad communicator with little knowledge of Ram heavy duty trucks. Keep in mind this model is 6 figures MSRP at the moment. Regardless, I went ahead & bought a 2023 RAM 3500 Limited. I know I didn’t have to buy from here, but ultimately the vehicle had all the features I was looking for for my need. At this point, it was definitely not a connected retail experience at all! Finally, as part of the agreement, the salesman agreed to deliver vehicle as soon as we closed the deal. I rushed to close deal as early as possible in the morning and did so for the sake of early delivery. However, salesman determined the earliest delivery would be in the evening same day. I decided to just drive 60 miles round trip to pickup the truck. I really needed the truck, and I had it in my possession in a couple of hours, no thanks to salesman. To top it off, I didn’t even receive a courtesy thank you from the salesman. No text, no email, just a kick in the a$$! Horrible online buying experience!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Bait and switch! Terrible service.
byon 04/25/2023
One of the worst service departments in system. I scheduled my appointment for the first thing in the morning to hopefully get in and out as quickly as possible. When I arrived I was told that they needed my truck for the entire day to do a 5 minute software update. WTF! If that was the case then I should have been notified the day prior and not the morning of. Sadly this is not the first time. Terrible! Go somewhere else.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Dodge Ram 1500
byon 09/01/2022
Emilio helped me today with my purchase of my new 1500 Ram Laramie. He was very professional, polite, and honored everything he said we would do. I would refer anyone to this dealership and buy other vehicles here in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Trade in made easy.
byon 05/20/2022
Very professional team. From start to finish. Knowledgeable and helpful. Very patient. I highly e recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 05/10/2022
Mr. Weaver was an awesome sales person! He was kind and patient, not pushy at all, kept us updated throughout the credit pulling and vehicle prep process. I did come in with a vehicle already chosen and an outside loan so that helped decrease the amount of “haggling” you usually have to do with sales members. Overall good place and would recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
no pressure, just service
byon 05/05/2022
My wife went to look at new pickups....Jorge Bautista was the man she talked to. She called to tell me she found one that she wanted and told me that Jorge had taken time with her and answered all her questions and did not put any pressure on her or try to rush her. When I went to pay for the truck and pick it up I found that Jorge treated me the same way... excellent service and no effort to rush into anything. I would tell anyone who is thinking about a new vehicle but does not want to be pressured to buy, to go see Jorge.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
It was great
byon 05/03/2022
There were very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dodge Rebel
byon 03/17/2022
Sales staff was good. I don’t like having to buy a $3000 protection for paint and interior that is dealership installed and added automatically, which does not show up on the sticker price. This is false advertising and just another way to up profit. I would caution any of my friends about what I feel is a scam on the dealership part. This will be a last time buy from Texan Dodge.
SalesDepartment
byon 02/11/2022
Salesperson was a great seller to me . He explained everything to me very well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good Customer Service
byon 02/02/2022
Great customer service and time spent finding the car I need and also actually want for a fair price. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
buyer beware
byon 02/02/2022
Would have loved a zero star option. Texan Dodge sold a car to me which they had previously fraudulently sold to a thief who had stolen someone's identity to make the purchase. The thief then performed major modifications on the car. Texan Dodge did not disclose this information to me prior to my purchase of the vehicle and I only caught them in their deception because I found the receipts for the alterations inside the car, as well as the Texas Buyer's Tag Receipt with someone else's name on it, not mine. Texan Dodge took advantage of me as a female buyer; they sold a used, modified, altered, and stolen car to me as "brand new," and they refused to accept responsibility for their manipulative and dishonest tactics in selling this vehicle to me. In the sale of my Challenger, Texan Dodge omitted and misrepresented material facts regarding my vehicle; I suffered a financial loss as a result; and I would not have purchased the vehicle if I was aware of the material facts at issue. I have contacted the FTC, Texas DPS, Dodge Corporation, and the Harris County Sheriff’s Office. If you are at Texan Dodge in the market for a 2021 Dodge Challenger WB 392 SRT ScatPack (granite in color) with about ~2500 miles on it, be sure to crawl under it to see if it has a muffler delete and ask for an inspection report which was completed AFTER these mods were performed on 1/18/22. Also check exhaust, suspension, and the legality of the window tint, which was not done by the dealership. Lee lied to me about every aspect of this transaction, which I canceled and still have not received the written confirmation of cancelation which I requested.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Well done
byon 12/19/2021
Well done. Mr. Vaca and his team were efficient straightforward and very helpful and made it possible for me to execute on a complicated transaction. He and his team deserve quite high praise
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Devonte is The Best Sales Person
byon 12/17/2021
Great Service, attention to customer service. Very satisfied!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The best customer service
byon 12/02/2021
I had the best experience ever!! I worked with Sammie and Alton 2 of the most helpful individuals there is. They made me feel comfortable with my decision didn't pressure me to get just anything. Made sure I got what I wanted with the best rates. And I didn't stay in there for hours!! Thank you sooooo much you guys did an awesome job and I really appreciate you both
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent experience
byon 11/23/2021
It was an excellent experience from first contact to drive out. Needed small part replaced before sale was completed and it was done in no time, no extra waiting or return visit. Very knowledgeable sales person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome
byon 11/16/2021
Friendly, very detail & knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Gladiator- Glad
byon 11/13/2021
My experience was great Simple and friendly Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I will definitely be doing business with Texan DJ again
byon 10/28/2021
Our sales person was great, and finance dept took us back quickly. We were in and out in no time!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome salesman!!!!!!!
byon 10/06/2021
Great customer service and attention to detail. He made sure he went above & beyond to help complete my purchase. Very knowledgeable and persistent. Thanks for all your help Jorge!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
DAYMON IS THE BEST SALES ASSOCIATE TO WORK WITH!
byon 09/09/2021
Daymon at the Texan Humble Dodge location has been great to work with on purchasing 3 vehicles for my family. Great communication, customer service, knowledge and flexibility and will fight for the very best deal he can get you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fair on new TRX
byon 09/07/2021
Buying new TRX. Fair deal compared to some other dealers really taking advantage of the current market conditions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments