Mac Haik Ford Lincoln Georgetown
Customer Reviews of Mac Haik Ford Lincoln Georgetown
2021 Ford Edge
byon 03/17/2024
I bought this car from Mac Haik Georgetown. I was excited about it and except a missing part who no one was acknowledged, I will recommend this dealership to anyone. My sincerely advise is to check everything in and out of your vehicle before to purchase. I gave them my five stars only because they were willing to take care of my car and because of my salesman, Angel who was very helpful to me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Dealer
byon 04/16/2024
Pleasant people but I would had liked a full tank of gas instead of the 3/4 full.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sold me a 2018 Hyundai Elantra without disclosing
byon 04/05/2024
This dealership sold me a 2018 Hyundai ELANTRA without disclosing to me, that this type of car is extremely difficult to insure for full coverage. This is due to a security issue stemming from a TikTok video on how to steal the cars. I purchased the car in good faith, and only after I returned home did I realize that my current insurance company would not Provide full coverage insurance. I spent approximately 10 hours researching and working on changing my entire insurance package to another Insurance provider.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2021 Ford Edge
byon 03/17/2024
I bought this car from Mac Haik Georgetown. I was excited about it and except a missing part who no one was acknowledged, I will recommend this dealership to anyone. My sincerely advise is to check everything in and out of your vehicle before to purchase. I gave them my five stars only because they were willing to take care of my car and because of my salesman, Angel who was very helpful to me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
One Day
byon 03/15/2024
We had researched Ford Mavericks on the Ford web site and knew what features we wanted. MacHaik had several on the lot with those features. Picked a color and signed the deal all in one afternoon. Drove it home the next day. The sales person answered all our questions. Only negative I have is the feature list on the window was not clear. List said Tool box $320. I haven't looked for that tool box. Car came with LoJack which wasn't listed, but seems like a good thing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best buying experience ever
byon 02/08/2024
10/10 customer service as always. Rene Chavira is The G.O.A.T!!! His dedication, honesty and care for each of his customer is what made me believe in salespeople again. Mac Haik Ford-Lincoln is the best place to get a vehicle from, strongly recommend them for everyone!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy Bronco Purchase
byon 01/29/2024
I started shopping for my Bronco in March of 2023 when they were still scarce. I wanted a Wildtrak with the Lux package and a hard top, flexible on the color. Every dealer I spoke with just tried to convince me to buy from their Bronco Sport inventory except Steven at Mac Haiak Ford. He asked about my timeline, found out I was in no hurry, and immediately gave me the option of placing an order for the exact Bronco I wanted. No deposit was required and I was guaranteed the sticker price. Over the next several months, Steven kept up light but consistent contact and I got an automated update from Ford every 45 days until I had a build date, and then more frequent updates with each status change until my Bronco was delivered to the dealership in January. Steven had us work with Doc to complete the sale, who was incredible. He was genuinely concerned about ensuring a positive experience and about our safety (he talked me out of some steps that have reports of being slippery). Doc is also very knowledgeable about the vehicles and their features, but more importantly, he knows when to give you all the info and when to tell you where to look it up once you're ready (there are A LOT of features on this thing). Steven remained a familiar face throughout the process and they both made the experience fun and painless. Shout-out to Olga in the finance department, as well. We only spent about 10 minutes with her, which is amazing!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad communication
byon 12/27/2023
Everyone was very nice there when I purchased my vehicle, however when I went to pick it up after they said it was ready It wasn’t even at the dealership and was somewhere else getting inspected. It took over two hours for me to get my vehicle that they said was ready and I had purchased this vehicle 3 days before hand. And when I got my vehicle it wasn’t even washed or detailed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Fantastic
byon 12/05/2023
Everything went fantastic. We got a great deal on a great car. Eric W was our salesman and Gabe was our manager. We are super happy and will shop there again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mac Haik 2024 Mustang order
byon 12/05/2023
I ordered a 2024 Mustang from Mac Haik with Nicole Stewart as my sales person. She was amazing the entire way through the process even though there was a mix-up on the tracking when another customer's order was mistaken for mine, but Nicole was wonderful. I bombarded her with tons of messages during the almost 4-month process from order to delivery, and she took it all in stride. I would recommend Nicole and the people at Mac Haik in Georgetown to anyone looking to buy a Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thanks to Nicole Stewart I bought a new car !
byon 11/30/2023
Best experience purchasing a car !! Nicole Stewart answered every question and knows the vehicle well, to help fit my needs. A true privilege working with Nicole !! Thank you so much !!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excelente servicio
byon 11/22/2023
Quedé muy satisfecha con la atención del asesor Carlos González, fue super paciente y amable durante todo el proceso, salí del concesionario con exactamente lo que estaba buscando.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 09/28/2023
Mac Haik quick service department is great, I purchased a 2022 F150 from them and my experience with them has always been great and expeditiously.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
YOU ALWAYS LEFT ME SATISFIED & SMILING
byon 09/27/2023
Assured what needed to be done was done correctly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change/tire rotation
byon 09/22/2023
Oil change and tire rotation was done in about an hour and a half. Service writer,Deborah Gonzalez was very friendly and kept me informed as to the progress of the work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Big new machine
byon 09/12/2023
The complete car buying experience was painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mobile service (recall) repair
byon 09/08/2023
The mobile truck came to our house to fix a recall on my Ford Expedition and my husbands Lincoln MKZ. Andy was so polite and professional. He actually showed up early, which was great. This is the first time we've had the mobile truck come to our house. This is the only way to go, normally we take the cars to the dealership service department and sit there for hours. Since this was a recall there was no out of pocket money to us.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
F150 oil service on 2022
byon 09/06/2023
This is the third time that I’ve taken my 2022 F-150 in for the oil and services. Have had no problems. In and out within an hour and the crews were friendly and accommodating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Edge overhaul
byon 09/05/2023
Spent 5300.00 on my Edge Limited and it was well worth it! Runs like a new one even though it’s 13 yrs old. Got a. Great warranty on the. Work done, so for trips to be made should be no problems!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My review a year later.
byon 08/25/2023
Well its a year later and I have a better idea about what to expect from Mac Haik. Clay was helpful during the purchase but did not respond to subsequent questions after the purchase was completed. Recently I went to get a routine oil change and wheel rotation from Firestone. Thats when I learned the wheel lock key was not provided at the time of purchase. THANK GOD I DID NOT HAVE TO CHANGE A TIRE DURING THAT YEAR! It took 3 days of calls using my work time to find someone to address the problem. Sophie at Mac Haik requested new wheel locks and a key. I appreciate that. The replacement took several weeks and I had to call for updates. When I took the car in to replace the wheel locks and have my tires rotated, it took several hours although they were expecting me. They did not and should not charge me for the replacement but compensation or even acknowledgement for the inconvenience, time taken from work and to drive from Austin to Georgetown for the work never occurred. They did not give me the wheel lock key but I searched before I left and found it in the glove compartment. I would not purchase from Mac Haik again because of the poor customer service. When the problem was identified, all of my subsequent interactions made me feel like they were doing me a favor by correcting their mistake. The interactions felt very different before vs after purchase. Live and learn. :(
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super Service
byon 08/18/2023
After getting my car cleaned at the carwash, it would not start. I called the Mac Haik Ford dealership. They checked my records and confirmed that I bought the battery from them. I got a jump and carried the car to them. Because it was still under warranty, they replaced the battery free of charge. I've taken my car to them since 2019 and have always received excellent customer service. This is the place to come for all of your vehicle needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Everything is good
byon 08/12/2023
I purchased the Ford Escape Hybrid from Mac Haic Ford in Georgetown, Texas. I did a lot of research online so I knew what I was looking for. They had two 2023 Escape Hybrids in stock. I needed a small SUV that I could tow behind my RV and to my surprise, the Escape Hybrid can be towed per the manual. Salesman was very informative but not pushy. Spent a lot of time with me which helped with all the electronics that the car has. Same good experience with the Finance person. It was a very satisfactory sales experience. I highly recommend checking out Mac Haic when looking for a Ford product. Two issues with the liftgate on the car but both were addressed by the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments