Mac Haik Ford Lincoln Georgetown
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Easy Bronco Purchase
Written by 01/29/2024
onI started shopping for my Bronco in March of 2023 when they were still scarce. I wanted a Wildtrak with the Lux package and a hard top, flexible on the color. Every dealer I spoke with just tried to convince me to buy from their Bronco Sport inventory except Steven at Mac Haiak Ford. He asked about my timeline, found out I was in no hurry, and immediately gave me the option of placing an order for the exact Bronco I wanted. No deposit was required and I was guaranteed the sticker price.
Over the next several months, Steven kept up light but consistent contact and I got an automated update from Ford every 45 days until I had a build date, and then more frequent updates with each status change until my Bronco was delivered to the dealership in January.
Steven had us work with Doc to complete the sale, who was incredible. He was genuinely concerned about ensuring a positive experience and about our safety (he talked me out of some steps that have reports of being slippery). Doc is also very knowledgeable about the vehicles and their features, but more importantly, he knows when to give you all the info and when to tell you where to look it up once you're ready (there are A LOT of features on this thing). Steven remained a familiar face throughout the process and they both made the experience fun and painless. Shout-out to Olga in the finance department, as well. We only spent about 10 minutes with her, which is amazing!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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Andrew Newton on 01/31/2024
Dealer Response
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
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