Mac Haik Ford Lincoln Georgetown

Well its a year later and I have a better idea about what to expect from Mac Haik. Clay was helpful during the purchase but did not respond to subsequent questions after the purchase was completed. Recently I went to get a routine oil change and wheel rotation from Firestone. Thats when I learned the wheel lock key was not provided at the time of purchase. THANK GOD I DID NOT HAVE TO CHANGE A TIRE DURING THAT YEAR! It took 3 days of calls using my work time to find someone to address the problem. Sophie at Mac Haik requested new wheel locks and a key. I appreciate that. The replacement took several weeks and I had to call for updates. When I took the car in to replace the wheel locks and have my tires rotated, it took several hours although they were expecting me. They did not and should not charge me for the replacement but compensation or even acknowledgement for the inconvenience, time taken from work and to drive from Austin to Georgetown for the work never occurred. They did not give me the wheel lock key but I searched before I left and found it in the glove compartment. I would not purchase from Mac Haik again because of the poor customer service. When the problem was identified, all of my subsequent interactions made me feel like they were doing me a favor by correcting their mistake. The interactions felt very different before vs after purchase. Live and learn. :(