Cavender Chevrolet
Customer Reviews of Cavender Chevrolet
Review type:
Exceptional customer experience
Great Sales, Rocky Service Follow-Up
by ACWasn’tCool on 05/24/2025updated 05/29/2025I recently purchased a used Silverado from Cavender Chevrolet. The sales process itself was smooth, and everything seemed in working order at the time of delivery. However, just a day after the purchase, the AC began having issues. Due to… travel, I couldn’t bring the vehicle back immediately, but once I returned, I contacted the service department and scheduled a visit. While the staff was courteous, the repair experience was frustrating. There was a lot of back-and-forth between the service team and the warranty department over who would cover the repair costs, which delayed the process for several days. Despite multiple follow-up calls, I wasn’t getting clear updates and eventually had to show up in person to get answers. I ended up escalating the issue through the sales manager, who was helpful in pushing the repair forward. In the end, I was still charged over $2,500 for a major AC repair on a vehicle I had owned for less than two weeks. The lack of internal coordination and clarity around warranty responsibility was disappointing, especially considering how soon the issue occurred after purchase. There’s definitely room for improvement in the post-sale customer service experience.Jose, thank you for sharing your experience with us. It's concerning to hear about the challenges you faced after purchasing your Silverado and we apologize for any inconvenience caused by the repair process. We appreciate your patience and feedback as it helps us improve our post-sale service. If there's anything further you'd like to discuss or need assistance with, please feel free to reach out directly. Thanks, Giovanni Barba - General Sales Manager - 2104686334
Exceptional customer experience
by Paul Estrada on 04/02/2025Go see Jacob and Rick. They treated me like a VIP even though I was a mere new customer. I ended up buying the same day and am very happy with the purchase.Paul, we're delighted to hear that Jacob and Rick made you feel like a VIP at Cavender Chevrolet! Enjoy your new purchase, and thank you for choosing us.
New Truck Sale
by Will WS on 03/20/2025This was hands down the best experience I’ve had at a dealership. Everyone was friendly and personable and overall very professional. James Irizarry was amazing and I couldn’t say anything bad about the man. He’s the best car salesman I had… the pleasure to work with. He worked his ass off and got the entire team involved and got things done. He’s the reason I left with a truck that day. To summarize this, you have a pretty decent team there and overall I really enjoyed my experienceWe're delighted to hear that James and the team at Cavender Chevrolet made your dealership experience so positive! It's fantastic knowing you drove away in a truck with such satisfaction. Thanks for choosing us, and we hope you're enjoying every mile!
New Vehicle Service
by Johnny F on 01/08/2025QuickThanks for the 5-star review, Johnny. We hope to see you again at Cavender Chevrolet!
2025 Equinox
by Hortencia on 11/24/2024updated 12/03/2024Fast Process, Fast Response, Friendly, Courteous, Very Happy and satisfiedHortencia, thanks for the shoutout to our Cavender Chevrolet team! We're glad to know you had a positive experience with us.
Friendly and Great Service
by JamMedi on 10/08/2024updated 10/16/2024I went looking for a new car and saw the one I wanted had just been brought to the car lot so I got it and they had it ready the same day. Plus I was able to try out many different options and was able to pick betweenWe're delighted to hear that you found the perfect car and had a smooth experience with us at Cavender Chevrolet. Thanks for choosing us and enjoy your new ride!
Service on Chevy Silverado
by vshaw26 on 05/23/2024Took vehicle in for routine maintenance oil change. Service was completed in timely manner while I waited.Thanks for sharing your experience! We're glad to hear the routine maintenance was completed promptly at Cavender Chevrolet. We appreciate your visit and look forward to serving you again!
2024 Suburban
by Amy Ram on 05/06/2024I appreciated the help and expertise Christian provided. He made sure I was able to get exactly what I wanted and made the process as seamless as possible.Amy, we're delighted to know Christian was able to assist you in finding exactly what you wanted here at Cavender Chevrolet. Thanks for sharing your experience and we wish you safe travels ahead!
Great Experience
by Cpatrick on 02/04/2024From the parts department to the sales manager and finance, the entire experience was worth it. Our needs were probably unique but Roberto (Sales Manager) made it happen for us!Cpatrick, we're delighted to know that Roberto and the rest of our team at Cavender Chevrolet were able to meet your unique needs. Thank you for sharing your experience with us!
Top-notch service from top-notch team.
by Richard on 07/10/2023The service delivered by this dealership is excellent. The staff is very friendly and courteous, especially the service writers. Terry Shaw stands out among them.Richard, thank you for the kind words about Cavender Chevrolet! We're glad to hear that our team provided excellent service and that Terry stood out. We appreciate your support and hope to see you again down the road!
Lacking communication quality assurance
by Noah on 06/27/2023Service advisor would not return phone calls, passed me on to another person. That person seemed to be interested in helping at least. Unbelievably over priced. They offered to change my windshield wiper blades for $109. No thank you. I… took the vehicle to the dealership only because of a recall. And since I had it there wanted to get some other issues fixed. Well the airbag with the recall issue is on back order and no clue when it will be available. No big deal its just an issue that if not fixed the airbag could kill you if deployed in an accident. Pathetic. I know this isn't the dealerships fault but they could have said something before I took it to them. Lastly quality assurance. They replaced basically the entire steering system, so I'm told. You would think they wouldn't leave something like the steering wheel out of alignment. Well they did. It was fine before the service but now it is not. I get to drive down the road with the steering wheel at 11 and 4 instead of the normal 10 and 2. Very discerning.Noah, I apologize for the inconvenience and frustration you experienced during your visit to our dealership. We strive to provide excellent service, and it's disappointing that we left the wrong impression. I would like to personally assist you with these issues, so please reach out to me at your earliest convenience. Thank you, Joe Stehle - Service Director - (210) 477-8300
Vehicle service
by Diego on 06/01/2023Terry Shaw, as always, is very knowledgeable of my vehicle concerns. He is a professional and treats me with respect. I appreciate Cavender having such a valuable employee/ asset to handle my vehicle needs. He assigned a very knowledgeable… technician to perform services on my vehicle and check other concerns I had. My vehicle is one hundred percent again, thanks to Terry and Jace. Thanks againDiego, thank you for sharing your experience at Cavender Chevrolet. We're glad Terry and Jace were able to provide professional and knowledgeable service. Our team appreciates your support and we're grateful to have employees like Terry who treat our customers with respect. We hope to see you again!
Too notch service!
by Fernando Lemus on 05/06/2023Kristen was amazing. She was very professional and thorough with all the aspects of my purchase. Service was second to none.Fernando, your excellent review is truly appreciated! We're thrilled to hear that Kristen provided a professional and thorough experience during your purchase at Cavender Chevrolet. Thank you for choosing us and for highlighting our exceptional service. Safe travels!
Great Experience
by JAP on 05/05/2023This is the only place I will buy my cars from, from this point forward! Great staff! They didnt give us a hard time about using our own bank, gave us a great deal and closed in Less than 24hours. Highly recommend this place. Highly… recommend working with Christian!We are thrilled to hear that you had a wonderful experience at Cavender Chevrolet! Our team works hard to ensure that every transaction runs smoothly and efficiently. We appreciate your recommendation and look forward to working with you in the future.
Absolutely perfect!!
by Larry N on 03/22/2023Rene was my sales person and he was absolutely fantastic, no pressure, worked hard on getting to the numbers I needed to be at to get the deal done! Cannot say enough good things about him! John in finance was great as well! Couldn't ask… for a better truck buying experience!Larry, we're absolutely thrilled Rene was the ideal salesperson for you! John will also definitely appreciate the shout-out. Thanks for working with us at Cavender Chevrolet to make an exceptional truck purchase experience — enjoy the new ride!
Service
by Colonel on 09/15/2022It should not take 3 and a half hours to perform an oil change and safety inspection.Colonel, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Cavender Chevrolet Team
Great experience
by FrankA01 on 04/08/2022Wonderful experience purchasing a certified pre owned truck. William was awesome and would recommend him and come back for future needs.Frank, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know William made this purchase a wonderful experience for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Cavender Chevrolet Team
2500 chevrolet
by chris boerne on 11/27/2020my service advisor was on point with everything he said. My compliments to the tech who worked on the truck and i'm very satisfied with cavender chevrolet in boerne,tx.Chris, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Cavender Chevrolet Team
Great Shopping Experience
by GVAZQ20 on 10/19/2020Friendly service and most importantly very knowledgeable in inventory to assure we were placed in the right vehicle for our needs. There is nothing like feeling at ease with the sales agent and not being pushed into the wrong vehicle. Thank… you Cavender and Thank you Ruben!Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Ruben and the rest of the Cavender Chevrolet team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Best regards, The Cavender Chevrolet Team
Great Routine Service & Customer Care
by Brokerbiker on 06/25/2019I dropped my 2016 Corvette C7R for an oil change and minor service item. My service writer, Terry Shaw did his usual great job for me. This time, he really looked out for me as a huge thunderstorm with hail was heading to Boerne from the… north. Terry called me and alerted me and when I told him I could not get there, he made sure my car stayed under cover.Fortunately, no hail, but my car stayed clean and didn't need to be washed before I picked it up.Scheduled Maintenance and oil change
by vcarr31171 on 04/02/2019Excellent as always. Scheduled on short notice and Sam Kopecky was ready when I pulled in at 7:30, Everything complete 8:30.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Tahoe
Paul, we're delighted to hear that Jacob and Rick made you feel like a VIP at Cavender Chevrolet! Enjoy your new purchase, and thank you for choosing us.
by Cavender Chevrolet on 04/03/2025