Audi South Austin
Today 9:00 AM - 7:00 PM
Customer Reviews of Audi South Austin
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The following reviews are more than two years old. They are not included in the overall rating.
5 sales reviews
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Great Service!
by Elkin on 08/14/2023Zach is really helpful. He has helped me understand more about cars and their different internal functions.2017 Q3 purchased From Hendrick Audi Austin TX...great experience
by Chris Raeder on 10/28/2020I love the 2017 Audi Q3 I just purchased from Hendrick Audi Austin. I got a great deal and great service. Thanks so much Ethan for helping me make a great decision.Chris Raeder, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fantastic Experience
by TaylorPenn on 03/25/2019I had an exceptional experience at Audi South Austin. I cannot give enough compliments to the team who helped me through my new car buying process. Paul Walker was who I worked with directly and I could feel his passion when he showcased… me a variety of vehicles and spoke to what he loved about those cars. He truly loves Audi and it showed. The test drives were great as he thoroughly thought out the routes to highlight the features for each car we drove. Deborah Reiter was the New Vehicle Sales Manager I worked with and her & Paul worked diligently to provide proactive updates on the exact vehicle I was looking for. When we found out it would be a 2-3 month lead time to get me the exact spec I was looking for, they jumped through hoops and scouted out a car that I am now more than satisfied with to ship into the South Austin location. Charles Moradi from finance made sure to explain all the terms of the contracts to me carefully rather than rushing through to get me to sign the docs. Overall, my experience at Audi South Austin was 10/10 and I would highly recommend this dealership to anyone looking to have a great experience. We all know car-buying can be stressful and this team ensured I was overly informed throughout the process and in the end that I was making an educated decision that suites my automotive goals.Taylorpenn, we're happy you found our staff to be so supportive during your experience here at Audi South Austin. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day and welcome to the Hendrick family!
Don't want to take money
by jlisee2002 on 11/07/2017Cash buyer with loan through Credit Union. Spent a total of 4-5 hours over two days here to find out they don't take "drafts". We all know this is code for we don't want to do paperwork and get nothing in return. Pity. Would be zero stars… if that was allowedDon't stand behind deals. Happy to gouge.
by audibilly on 06/05/2015The staff seems really nice before you buy, but once the transaction is done, they dont stand behind their sale very well. I paid $550 to have my car registered out of state (I also paid to have it shipped to my home), but the… registration was botched and my car was not legally registered when it arrived. I went through a lot of time and effort and finally had to have my insurance agent go directly to the department of motor vehicles to have it done right. Even then, my car sat for 5 days, because it was not legally drivable until was able to get my agent involved. I made my disappointment known in paying all this money for zero value received and asking to have at least part of the fee refunded. Craig, one of the managers, said he would consider it, but then delayed and delayed a response. I had to keep calling him back; it was never the other way. He finally said they were not prepared to do anything. You would think after 53 straight months of record Audi sales nationally, profits would be robust enough to easily afford a small refund, if not for fairness sake than to preserve goodwill. Unfortunately, it seems that record sales can also breed arrogance. In the end greed won out. My advice get everything and writing, dont rely on promises, make sure everything is exactly as you want it before money changes hands. Better yet just shop someplace else.
About our dealership
Elkin, we are always happy to help our clients better understand their vehicles! If you have any further questions, please give us a call. Thank you for taking the time to leave us this review. Take care!
by Bill Strempfer on 08/15/2023